Negate ‑ Bot Protection
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Kai from Negate was a great help in setting up our accounts and resolving issues in a timely manner. Thanks Kai!
Negate delivers exceptional support that makes a measurable difference. Our implementation has significantly reduced bot activity across our platform. When we needed assistance with a unique requirement, their team responded promptly with tailored solutions that addressed our specific concerns. Negate demonstrates genuine commitment to understanding client needs and delivering effective results. The app is a valuable addition to any operation seeking reliable, responsive service.
Was a little clunky to fully understand and had a couple small hiccups in implementing the correct settings but once I was able to get support to help this app completely knocked out 30,000+ visits of bot traffic we were getting to our site monthly. Don't think twice, you need this app!
First started using this service a couple years ago when my website was getting data scraped from bots 24/7. Most likely coinciding with all the AI training companies were beginning to do. The data scraping wrecked my suggested items widgets, preventing them from popping up. This service immediately eliminated all of those bot visits. The bot visits have slowed down recently so I reached out to customer service to adjust my plan. Kai responded very promptly and was beyond helpful while listening to my concerns about my subscription and website. I'd highly recommend this app if bot protections/prevention is required. -JT
Negate's support has been awesome! We have had many bots from China the last couple months messing up our analytics but working with Negate to block these in future.
Kai was instrumental in assisting us with blocking random bot spikes on our website particularly from Asia.
Top tier support, very honest about what they can and can't do and will help you set up.
We’ve been working with Kai and Taylor at Negate for several years, and they’ve been incredible partners in helping us protect and grow our Shopify business. They’ve worked closely with us to fine-tune the right protection settings for our store, taking the time to explain how the tool works, what each option does, and how to balance strong protection with a smooth customer experience. Whenever new types of bot activity surface — and they always do — Kai and Taylor are quick to respond, dig in, and troubleshoot alongside us until things are fully resolved. Bot attacks are a constantly evolving challenge for any online business, and Negate has never treated it like a “set it and forget it” situation. Their team understands that real solutions take collaboration, testing, and ongoing adjustment, and they’ve been there every step of the way. Thanks to their expertise, communication, and persistence, our analytics are far cleaner, our checkout process is far more secure, and we feel genuinely supported by people who care about getting it right. If you’re serious about protecting your store and want a team that will work with you to stay ahead of the problem, Kai, Taylor, and the Negate team are exactly who you want in your corner.
This app has been a great find among a slew of other ineffectual alternatives. Easy to implement and seriously effective at tackling bots. Kai's support was rapid and informative and contributed to the overall success of us being able to restore order to our sessions.
Did not work for us. Had bots hammering a form of ours, it was not identifying any of those as bots. There were also no way for us to set rules based on trends we had seen from bots.
I had a problem with a lot of bots coming to my site and this app helped me to fix this problem. Really thanks to Kai that assisted me
The app was also blocking ad crawlers, which made our ad cost tripled. Doesn't seem that the app is blocking the right bots and it has cause more damage than helping.
Negate does not block legitimate crawlers of any type. Useragents can be altered, and malicious actors know this. Many malicious bots will have their useragent tampered with to match that of a legitimate crawler in hopes of getting past your security. That's why Negate uses Google's official documentation to validate their crawlers which involves running a reverse DNS lookup on the accessing IP, verifying the domain, running a forward DNS lookup on the domain, and finally verifying that it's the same as the original accessing IP. We follow the guidelines provided by each markting platform to verify their crawlers. This is outlined within our documentation under our FAQ's. If you have 100's of "google bots" per day, then you absolutely need to be looking further than the useragent. Additionally when click fraud occurs, ad costs go up - which may be why you are seeing an increase in ad spend. It takes time to clean out your pixel from the bad traffic that occurs in those situations (generally pixels hold onto past data for 90-180 days). So if you believe click fraud is happening then it's important to have a good bot protection service. Best of luck in your future endeavors. Negate Support Team
Was able to get my ad pixel data clean and start to see success again on Google Ads. Kai was super responsive and worked with me to get the problem solved! Very good customer service and great results with Negate!
Kai has been super useful throughout with his setup recommendations for Negate. Negate helped to reduce a spike in bot traffic we were seeing. This traffic was ultimately skewing website metrics and costing us money on profile volume billing. Negate helped prevent this.
We needed an app to help with large amount of bots visiting the store. This is a great solution, simple and unfussy. Kai has been a great support and have been happy to explain all (in layman's terms). We feel supported and reassured that the app is filtering our unwanted traffic. Thanks Kai.
We've been using the Negate website dashboard since 2022, and it’s been a game-changer in blocking bot traffic from our Facebook and Instagram ads. At one point, we accidentally disabled Negate protection and immediately saw a drop in conversion rate. As soon as we re-enabled Negate protection, our conversions went back up, clear proof that it works!! The dashboard is detailed, showing visitor IPs, locations, and whether they’re human or bots. We also love that the protection settings are adjustable, allowing us to redirect bots, use advanced AI, and implement fingerprinting for even better filtering. Plus, Taylor is always quick to respond and incredibly helpful. We just installed the official Shopify app for convenience, and it was a simple switch. Highly recommend for anyone wasting ad spend on bot traffic!
Great app. Looked for an app after Bots kept harrassing my store by placing automated abandoned checkouts, and creating huge spikes in fake traffic from the same locations. After setting up Negate, this was all solved. Good communiation with Taylor, who is always happy to explain or investigate specific issues. Feels so much cleaner having Negate filtering my traffic. Way to go!
I have been searching for years for an affordable way to deal with bots on our site. Our analytics were useless with these bots and it was very frustrating not to be able to make decisions due to this issue. Finally I found Negate Bot and I couldn't be happier. Our analytics are on point now and their team was amazing in helping me to understand what we were dealing with. There are bot protection softwares out there that are very much overpriced. Negate Bot is reasonable and will get you the results you want. Doreen - COO BurjuShoes.com
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