Negate ‑ Bot Protection
Negate Bot Protection for Shopify
Rating
4.2
feedback
29
chart
#3,491
All reviews
Rating Breakdown
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May 20, 2023
This app wastes money and time. Our site traffic and sales dropped precipitously while using this app, which means it blocks good bots and humans. The loss in sales far outweighs the potential savings associated with so-called clickjacking.
We're sorry that this was your perception. However a drop in sales would have been impossible given that your redirect option was turned off. This means that everyone (over your 5 day trial), including bots, still had full access to your website. With the redirect option turned off, Negate solely acts as protection for your marketing pixels by not allowing bots to trigger important events such as "view page" or "add to cart". We'd also like to highlight that you can use the threshold slider under protection settings to control the level of protection provided by our machine learning model. This can be particularly useful if you're using the redirect option to combat card fraud or form spam. Our most recent machine learning model has a false positive rate of only 0.02% (derived from our confusion matrix results), ensuring minimal disruption to your site's legitimate traffic if you choose to have the redirect option on. Regarding your comment about the "good bots," it's worth noting that Negate uses a stringent verification process, as outlined in each marketing platform's documentation, to identify genuine bots. If your website is receiving an unusually high number of visits from 'good bots', there may be more to the story as user agents can be easily modified. Finally, we noticed you've left one-star reviews for several other apps. While it's important to share your experiences, we'd recommend reaching out to the support teams of these apps, including ours, before leaving negative feedback. Most developers, myself included, are more than willing to help you understand our products and resolve any issues you may be experiencing. We believe in the value and quality of our product and its potential to significantly improve users' marketing efforts. We remain committed to upholding the highest standards in our offerings and providing excellent customer service to all our users. Wishing you the best of luck moving forward, -The Negate Team
April 23, 2023
Great app and customer services is amazing! You can just text or call them, unheard of today! highly appreciate their help and knowledge. Thank you so much
April 2, 2023
It is the best app I have ever used for Shopify store security! The creators of this app really know what they are doing and go out of their way to make sure you are set up properly if you need help. Extremely easy to use and a sound investment to make if you're trying to protect your valuable advertising dollars! Highly Recommend!
March 28, 2023
I'm so grateful to have found Negate - Bot Protection! We were inundated with fraudulent orders and abandoned carts. As a result our sales reporting and traffic counts were out of wack. The d - - - bots are just a nuisance all the way around. You know this already or you wouldn't be here reading this. As soon as we added Negate - Bot Protection the lousy bots were directed away from our site. The interface is easy and intuitive, but if you're like me and don't feel too savvy with technical things, the customer support for this app is unsurpassed. They really care! They are eager to help you make the app work for your site. Negate - Bot Protection has earned my most sincere recommendation.
Feb. 23, 2023
Absolutely fantastic customer service. Taylor took the time to explain things in detail to me and was genuinely helpful. I highly recommend Netgate!
June 11, 2022
What a great App! We shopped around and researched Bot Protection for a while. We decided to add Negate as the reviews were great and they offered a 7 day trial so we could see what all the fuss was about. Within a day we noticed a massive difference. Customer service is exceptional! Patient and knowledgeable. These guys really know their stuff and in our opinion are giving their competitors a run for their money. The analytics are easy to read and you can see quite clearly every detail of what the app is doing and how well it is performing. Set up took about 5 seconds! Thanks Negate team for looking after us and for an easy app to use :)
April 27, 2022
Customer service is great! Since downloading this app it has been great. It really helps protect against bots. Highly recommend! Thank you!
Nov. 21, 2020
The makers of the app really listen to your feedback to release new updates! Hopefully with this the number of bot purchases will decrease.
Nov. 15, 2020
They have been amazing in helping me fix my issue on my website in regards to bots, even made a complete new update to help me fix the issue im having, Highly recommend