ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.1
feedback
119
chart
#5,524
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
40%
-
Less than a year
35%
-
More than a year
23%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, fast support, and the app being a game-changer for custom orders and holiday sales. Users appreciate the ability to create personalized bundles and gift boxes effortlessly, adjust pricing, apply discounts, and engage customers in a unique shopping experience. However, negative feedback revolves around poor support, lack of responsiveness, difficulty in setting up and editing the app, bugs affecting functionality, and issues with inventory tracking. Some users also mentioned the lack of a trial version and the app not being compatible with certain payment gateways.
Highlights
Review RSS Feed
All reviews
Oct. 23, 2025
I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.
We’re really sorry to hear about your experience. Our team did reach out several times to offer help and troubleshoot the issue, but we haven’t heard back yet. We’d still love the chance to make things right — if you’re open to it, please reply to our email or reinstall the app so we can take another look and get everything working smoothly for you.
Oct. 13, 2025
Good customer service and great app.
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with both our customer service and the app. Your support means a lot to us!
Aug. 13, 2025
The App is very useful and affordable for a small business. However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.
Hey Herbs & Kettles and team! Thanks for your thoughtful review. We're glad you find our app valuable for your business and that Ron was able to support you with helpful resources. We understand setup can feel overwhelming at times, and while we aim to empower users, our team is always here to step in when needed. Your feedback on offering more hands-on help is appreciated and has been shared with the team. If you need help with anything else, you know where to reach us!
March 16, 2025
careful! there is no trial version and there is no refund by them if their app is faulty! you pay for an app, which doesnt work. very frustrating!
We're sorry to hear that you had a frustrating experience with our app. We understand how important it is for everything to work as expected, and we're sorry that this wasn't the experience you expected. After looking into your situation, it appears that customizations in your theme affected the app's functionality. While we strive to support as many setups as possible, heavily customized themes can sometimes cause unexpected issues. That said, we never want a merchant to feel stuck. We offered app credits as a resolution and upon further discussion, processed a full refund for you. We appreciate your feedback and will continue working to improve our app and support experience. If there's anything else we can do for you, please don't hesitate to reach out. - Bundle Builder Management Team
Feb. 21, 2025
fast and good support.
Hey there dulceria-chocolates. and team! Thank you for your 5-star review! We're glad you had a great experience with our support team. If you ever need anything else, you know where to reach us!
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