ZenBox: Bundle Builder
Bundle Builder - Create Custom Bundles & Gift Boxes
Rating
4.1
feedback
120
chart
#5,610
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
40%
-
Less than a year
35%
-
More than a year
22%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the app for its excellent customer service, fast support, and functionality. Users highlighted the app's ability to create custom bundles and gift boxes easily, boost sales, and enhance the shopping experience. The app was also commended for its user-friendly interface and the helpfulness of the support team in resolving issues and providing guidance. However, on the negative side, some users expressed dissatisfaction with the lack of support, slow response times, bugs in the app, and difficulties in setting up and editing the app. Some users also mentioned issues with inventory tracking and problems with the app not working as expected, leading to frustration and loss of sales.
Highlights
Review RSS Feed
All reviews
Oct. 23, 2025
I would not recommend. Really poor support (none). Although one of my questions was answered, the lack of support was dreadful. No answers for hours (at all) and the function does not work to book a 121 session. Total silence when I had quite simple queries. Have gone with a different app that can support me.
Oct. 13, 2025
Good customer service and great app.
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with both our customer service and the app. Your support means a lot to us!
Aug. 13, 2025
The App is very useful and affordable for a small business. However, its very hard to understand how set it up and edit to make changes. Ron was very helpful and sent me videos so I could make the changes I needed, but it was a bit overwhelming. I really wish they would help us with some of the changes and edits instead of making it so DIY.
Hey Herbs & Kettles and team! Thanks for your thoughtful review. We're glad you find our app valuable for your business and that Ron was able to support you with helpful resources. We understand setup can feel overwhelming at times, and while we aim to empower users, our team is always here to step in when needed. Your feedback on offering more hands-on help is appreciated and has been shared with the team. If you need help with anything else, you know where to reach us!
March 16, 2025
careful! there is no trial version and there is no refund by them if their app is faulty! you pay for an app, which doesnt work. very frustrating!
We're sorry to hear that you had a frustrating experience with our app. We understand how important it is for everything to work as expected, and we're sorry that this wasn't the experience you expected. After looking into your situation, it appears that customizations in your theme affected the app's functionality. While we strive to support as many setups as possible, heavily customized themes can sometimes cause unexpected issues. That said, we never want a merchant to feel stuck. We offered app credits as a resolution and upon further discussion, processed a full refund for you. We appreciate your feedback and will continue working to improve our app and support experience. If there's anything else we can do for you, please don't hesitate to reach out. - Bundle Builder Management Team
Feb. 21, 2025
fast and good support.
Hey there dulceria-chocolates. and team! Thank you for your 5-star review! We're glad you had a great experience with our support team. If you ever need anything else, you know where to reach us!
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