BrandsSync | Dropshipping
Dropship original fashion brands sold on Brandsdistribution
Rating
2.9
feedback
105
chart
#8,894
All reviews
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May 16, 2024
The app integrates seamlessly with Shopify stores, making it easy to import products and automatically create orders, ensuring availability. The process is straightforward and user-friendly, enhancing the overall shopping experience. However, despite its basic integration, the app has room for improvement. One notable issue is that after importing a product, any new sizes that become available are not automatically added to the product variations. Additionally, the app does not save credit card information, which means orders cannot be placed automatically, requiring manual entry each time. The product information provided is quite basic and often riddled with mistakes. It is time-consuming to find accurate manufacturer information to build relevant titles and descriptions for each product. Furthermore, the catalog is not updated consistently, and since the onset of Covid-19, shipping costs have increased by over 500%, making it challenging to remain competitive. Another drawback is that despite having an account with BrandsDistribution, you cannot place orders directly on their site. Instead, you need to request monthly that they manually add order-edit permissions, which is an inconvenient process. In summary, while the BrandsDistribution app offers a seamless integration with Shopify and simplifies the import process, there are significant areas for improvement, particularly in updating product variations, saving payment information, and enhancing product data accuracy. The increase in shipping costs and the cumbersome process of requesting order-edit permissions further detract from the overall user experience.
Sept. 28, 2023
The company's shipping fees have increased significantly, almost 25-30 euros for each sale. It has become increasingly challenging to make a profit at these prices. Additionally, the product variety is very limited; we've had the same products for years, with only occasional new additions, which is quite insufficient. The most negative aspect is that they are also selling at very low prices on marketplaces, working with almost the same prices for both B2B and B2C. Unfortunately, we are now operating at a loss with this company in our sales.
June 20, 2023
Comme le commentaire précédent.. je rejoins l'avis des autres utilisateurs et constate les memes problèmes.. Nous avons utilisé leurs services pendant moins d'un an. Plusieurs problèmes dans l'application BrandsSync, la synchronisation et le fait de bug concernant l'import de produit. Contact uniquement par email aucun conseillé au téléphone pour régler des soucis liés a leur application. Attention : Lors du désabonnement de cette application, catastrophe le dernier paiement d'abonnement a été facturé deux fois bien volontairement de leur part (déjà arrivé a d'autres utilisateurs apparement) !!! Apres relance et explication pour bien justifié le problème et l'envoi de nombreux e-mails explicatif avec Shopify, sans succès il campe sur leur position, très peu professionnel lamentable !!! Nous sommes très déçus de leurs traitement, de leur service relationnel non humain. Je ne recommande donc pas cette application perte de temps et d'argent.......
May 15, 2023
I sent back an item and the credit for it is not charged back to me. I have canceled my subscription and support does not respond to mails.
March 11, 2023
We used their services for about an year, overall was relatively good experience except several glitches in their BrandsSync app, where all products sync was gone and had to delete all products and import them again, which is too much effort for us. However out last subsription payment was charged twice!!! We sent many emails and tried to reach out brandssync, without any success!!! We are very disappointed from their services, actually no services at all. Do not recommend, we dont plan to use them anymore!
Sept. 9, 2022
When you upload the products, the app upload different quantity. If you see 20 pieces, you can see ZERO in your shop... what!?
March 23, 2022
I WOULD GIVE ZERO STARS IF POSSIBLE!!! DO NOT WORK WITH BRANDSDISTRIBUTION!!! I could write a long, lengthy review of why is was an absolute nightmare working with BrandsDistribution and specifically BrandsSync, but I'll spare you the time. I can't stress enough, DON'T SIGN UP FOR, OR DOWNLOAD ANYTHING ASSOCIATED WITH BRANDSDISTRIBUTION.
Jan. 8, 2022
I have contacted them but they never get back to me after cancelling my orders. Definitely a red flag
Dec. 31, 2021
I don't believe that this company can be so bad! 0 support and they don't answer! I had a simple problem enabling my account to add express shipping but they don't want to help. Don't even think to start working with them, there are many better dropshipping companies out there.
Dec. 30, 2021
0 support!! I am waiting a week to pay for an order and add the express shipping and no one answers!!! I can't ship the orders I have and causing that losing money.
Oct. 25, 2021
Not worth the money! 1. Products are so overpriced that it is impossible to make any money. When you add the overpriced product+shipping+import fees for your country+monthy fees there is no room for mark up. Products end up being cheaper on original designer websites. How are you supposed to compete with that? Also, their catalog is full of discontinued and outdated inventory. 2. When someone is paying a high monthly fee for a service, it is not unreasonable to expect top notch customer service. If you get a response, it is usually a finger pointing game about how YOU made that mistake and they are not responsible. They will brush you off with a condescending answer or not respond at all! Stay away from this company!
Hi, in the answers you received from our customer support there is absolutely no desire to blame you for anything, it was simply explained to you why you did not have access to the free trial. Furthermore, a credit has been created on our platform that you used for an order, it seems to me a good way to manage a problem of one of our customers. We have not received any other communications from you regarding the operation of the app As always we are available to give you support on our customer service. Yours sincerely
July 23, 2021
Not sure why many low reviews - the app works as described, products are in stock and ship quite fast, support is great and answers quickly. My only issue is with sizing - I wish for a correct translation to my country size imported in Shopify without having to manually correct them. So we do not sell "sized products" even we wish we could :) Good job though,
Dear customer thank you for your review, we always work hard to ensure all our customers the best service available, have a nice day!
March 25, 2021
The service is a disaster, I asked 3 days ago why shipping costs of 74 euros are automatically added. I am still waiting for an answer even though I have sent several emails. I don't know whether the goods you want to sell actually exist.
Dear customer, unfortunately we have not received any communications regarding your request. Information on shipping to Switzerland is available at the following link https://www.brandsdistribution.com/en/cms/wholesale-shipping-fee#quotazione , in which the cost of shipping in Switzerland is explained. We would like to point out that every comment pushes us to improve our service more and more, and our customer service is always available to give you support. Sincerely
March 4, 2021
I loved the app its easy to use, and easy to sycn to your acount on shopify, hopefully they will expand more their catalogues, more on other brands also, not just the same brands. Customer Service was great, Francesca helps alot. Overall no issue, promptly reply, only the things was catalgoue brands should be more
Dear customer, thank you very much for your review! We hope it will help other people who want to use our app. Thank you!
Feb. 16, 2021
If I could give them -100 stars rating I would. Terrible, terrible people!! I have subscribed with a presumption that I will have 15 Days free trial to test the app and their service and when I provided my PayPal details they charged my account for 89 EUR! When I contacted them about it they were playing dum and claimed that I have subscribed via their website instead their app, which when I installed in my store and wanted to start using it gave me an option subscribe via "BrandsDistribution" website or subscribe via App, I naturally chose the website so I can fill in all my profile details!! I waited for 4 days for them to respond and when they finally did I saw that they have terminated my subscription and refused the REFUND ME IN FULL. I am still contesting that and will definitely insist that they refund me! As far a the APP is concerned its total rubbish: - It is laggy - It doesn't sync the qty's correctly - It doesn't import the price comparison correctly - Full of bugs - The product description that they claim to have in 14+ languages is obscure to say the least, and also incorrect in most cases. - SUPPORT IS NON EXISTING My final advice to all of the people considering using these SCAMMERS would be PLEASE AVOID THEM AT ANY COST and save your hard earned cash and your selves from headaches! SHOPIFY SHOULD REMOVE THEM FROM SHOPIFY APP STORE.
Feb. 15, 2021
ho provato l'app per un mese, ha un'assistenza inesistente, ho avuto un problema con google merchant, mi hanno bloccato l'account perché gli articoli violavano le norme di google, contattati svariate volte senza risultato
Feb. 7, 2021
Worthless app , they have little stock and the communication is very bad. this app is not worth the 99 dollars .
Feb. 6, 2021
I was naïve to think that even though there were many bad 1 star review that this could still be an okay app. Even though I still had 14-days left for my free trail I got charged. And even though I got charged I was left with the free trail limitation. For example, during the trail period you can only add up to 100 products...even though I got billed this was still the case. As indicated by the other reviews, customer service is also terrible. Still never heard back regarding this issue. I am very worried about the reliability of this app. Not recommended
Jan. 5, 2021
We have purchased this app about a month and half ago. I like it that they have a YouTube channel where you can learn a lot about their system. I also like their selections. We haven't tried it yet but the fact that they except returns is a big plus. Now, the problem is, their customer service. I have a very specific and important question. You can't call them which is fine so I tried to communicate with them through their chat a few times. I can see that my message is seen but no response for days. I still haven't heard from them. This is very unfortunate because we are actually thinking about cancelling our subscription. I will re-visit my review if things improve. I really hope things will get better... Update: After my first review I started working with Francesca. She is great! She responded to my emails / questions within 24 hours and that was very helpful. Customer service is important and it seems they are working on it. I hope it stays the same. The reason why I gave it 4 starts instead of 5 is because we haven't tried returning an item yet. I will be happy to update my review once we experience that. Thanks Francesca!
Dec. 22, 2020
At the end of the month, I deleted the app to terminate the subscription !! But they unjustly imposed a fee of $ 99 next month !! I contacted them to remove these fees from my bill, but I did not receive any response or interest or any response !! A disadvantage when issuing an invoice for an application that has been deleted! I am going to file a lawsuit with Shopify to solve this problem. It's too bad for your money to be stolen in this hideous way.