Rating

4.7

feedback

42

Reviews

chart

#2,011

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    38%
  • More than a year
    60%

Reviews Summary

Brightpearl is highly praised by users for its ability to manage complex workstreams, multiple locations, sales channels, and product types with ease. Users appreciate the excellent reporting capabilities and the responsive customer service and development teams. The app has been instrumental in automating and streamlining manual tasks, managing complex inventories, and facilitating growth for businesses. However, some users have mentioned minor issues such as reporting date defaults and the need for improvements in Shopify integration. Overall, Brightpearl is recommended for its seamless integration with Shopify and its efficiency in inventory management and order processing across multiple channels.

Highlights

Efficient management of complex workstreams, locations, and product types
Excellent reporting capabilities and customer service
Automation and streamlining of manual tasks
Minor issues with reporting date defaults and Shopify integration
Seamless integration with Shopify and efficiency in inventory management

Rating Breakdown

  • 5
    88% (37 ratings)
  • 4
    7% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 2, 2025

We had very complex set of requirements from a new epos/rms/wms and Brightpearl ticked the boxes where others fell short. Sales/Tech support/onboarding teams were very thorough in ensuring we could achieve everything we needed before we committed to an agreement. They came good on their promises, obviously there are always some teething issues with such a big change, however, their technical support has been 1st class. The system has revolutionised how we manage our stock, hugely streamlining how we pick, pack and ship orders.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

May 22, 2025

We have been using Brightpearl for 2 years now. It has become an integral tool to the business allowing us to develop and adapt new processes while also streamlining previously complex workflows. Using Brightpearl has allowed us to implement new products, warehouses and features seamlessly, through automations and simplified processes. It has allowed us to increase efficiencies across multiple areas of the business all without compromising reporting. Things that previously would have taken days of development and multiple apps are now achieved quickly utilising Brightpearl and Shopify.

Store

TBCo

Using app

Over 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

April 28, 2025

We have been using Brightpearl for over 10 years, it handles all of our inventory, accounts, business reporting and more. It streamlines a lot of tasks and handles automatic tasks in the background, 5*

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2025

Brightpearl has been an asset for managing the growth and development of our business for a number years now. We have various complex workstreams, multiple locations, sales channels and product types that brightpearl manages with ease and simplicity. The reporting capabilities are excellent and are a real asset to platform too. Lastly, their customer service and dev teams are always quick to respond and provide solutions when it comes to any issues or new projects.

Using app

Over 5 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your thoughtful review of our product. We appreciate hearing from you and if you need any support, we are here for you! Thanks again, Jesse Dones Sage Retail Support

4 / 5 Share

April 8, 2025

We've been with Brightpearl since 2014. It handles inventory so well that often you forget how much it does behind the scenes. For me, the best thing is that all information is in one place which is great if you're trying to manage a business remotely. I have 2 gripes. Please could you sort reporting dates so they start at the current year instead of defaulting to the year 2000. It's so tedious if you're producing multiple reports. The second thing I would like to see is to be able to select weekly reports based on week numbers. I would think this especially useful in retail. These are only minor irritations and it does everything very well indeed. If you need any help, the support team are very helpful.

Store

Hobarts

Using app

Over 3 years

Total reviews

2

Average rating

4.5

Developer Reply

Hi there, Thank you for providing this feedback to our team. Can you please reach out to the Brightpearl Support Team to submit your "2 gripes" as feature requests? This allows our product team insight into what our customers would like to see developed further! Thank you Jesse Dones Sage Retail

All reviews

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