Brightpearl by Sage
Industry-leading operating system for retailers
Rating
4.5
feedback
36
chart
#4,932
Reviews Over Time
App Ranking
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Reviews Summary
Brightpearl has received overwhelmingly positive reviews from ecommerce merchants using the Shopify App. Users appreciate the seamless integration between Brightpearl and Shopify, with orders, inventory, and data syncing accurately and efficiently. The app is praised for its ease of use, helpful customer support, and the ability to streamline operations for multi-channel retailers. Users highlight the time-saving benefits, improved organization, and overall positive impact on their businesses. However, there are a few negative reviews that mention issues with complexity, misleading advertising, and lack of support in certain cases. Despite these drawbacks, the majority of reviews emphasize the effectiveness and reliability of the Brightpearl Shopify App.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 16, 2024
We have been working with Brightpearl for a number of years now for our backend systems. When we migrated our company website to Shopify in 2021 we used this integration created by the Brightpearl team and I'm please to say: it just works. We have never had any problem with the app and all our orders and refunds flow between the two systems seamlessly.
Hi Oliver, Thank you for the feedback! Hearing that "it just works" is one of the best things we can hear! I am glad you are satisfied with the product and the functionality it brings to our customers.
May 16, 2024
Easy app setup, a lot of variability without any development works. Data sync runs as expected.
Hi, It's great to hear you are enjoying our product! I'm glad to hear you found setup easy! Jesse Brightpearl by Sage
March 18, 2024
I am extremely disappointed with my experience with BrightPearl . Their advertising and product descriptions grossly undersell the complexity of making their product work. What was supposed to be a simple and straightforward process turned into an absolute nightmare. Sean (US REP) promised one thing when really you have to use two different systems. First off, their marketing made it seem like using their product would be a breeze. However, once I received it and tried to set it up, I realized that it required a degree in rocket science just to get it functioning properly. The instructions provided were vague at best, and they want you to use and update two different systems. Not only did we waste money on a product that doesn't live up to its promises, but I also wasted countless hours trying to figure it out. The frustration and stress caused by dealing with Brightpearl have left me feeling completely dissatisfied and ripped off. Save yourself the headache and avoid this company at all costs. They clearly prioritize sales over customer satisfaction and have no qualms about deceiving consumers with false advertising. Trust me, you're better off spending your money elsewhere. All the 5 stars reviews are from the UK or Europe not the United States STAY AWAY!
Hi McLogan Team, We appreciate your feedback! An integral part of getting started with our product is participating in our Professional Services (PS) team's implementation process and the recorded trainings that are saved through the process. These resources paired with support from our Customer Service team and our robust knowledge base are designed to help customers be successful with our system. After reviewing internal communications between your team and our PS team, it was discovered that your team did not complete the implementation process due to downsizing staff size. This is unfortunate, because a terminated implementation means you did not get all our teams training and support. Thank you Jesse Brightpearl by Sage.
June 4, 2023
We began our Brightpearl journey just 5 months ago and after an intense 2 months prep, went live 3 months ago. The team we worked with to get us ready for golive (led by Bianca), was a dream team! We couldn't imagine doing a project of this scale without the BP expertise and experience. Bianca gave that extra mile and took the time to really understand our business and the best way to implement BP to ensure we got the most out of it. Since going live, our team have taken all aspects of BP on board and our operations, customer service and warehouse are all seeing benefits beyond what we had hoped for in ease of use, order turn around, time saving, customer experience and accuracy. Our next phase is Demand Planner and the extended Warehouse Management System which we are all looking forward to introducing into our warehouse environment!
Hi there, Thank you so much for your review, it's wonderful to hear how well Bianca and her team have supported your launch on Brightpearl. I know they take time to understand our customers so they can hit the ground running on day one, and it's great to see the fruits of this in action! I'm excited to hear about stage two with Demand Planner and your warehousing! Thank you again, Tom (Brightpearl by Sage)
Jan. 27, 2023
As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states. Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs. I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.
Hi there, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage)
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