Brightpearl by Sage
Industry-leading operating system for retailers
Rating
4.4
feedback
44
chart
#3,710
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
39%
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More than a year
59%
Reviews Summary
Brightpearl has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's ability to streamline processes, manage inventory efficiently, and provide excellent customer service and technical support. Users have highlighted the app's impact on automating tasks, improving workflows, and integrating well with Shopify. However, some users have faced challenges with the complexity of the app, issues with order processing, and dissatisfaction with customer support. There are concerns about the app not meeting initial promises, causing duplicate items, and lacking clarity in instructions.
Highlights
Review RSS Feed
All reviews
Oct. 30, 2025
Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.
July 10, 2025
Brightpearl has been a great addition to our company and have delivered everything they had promised, I just wanted to take a moment to recognize and sincerely thank Alex for the outstanding technical training they delivered. The sessions where not only easy to follow, but also packed with valuable insights that were directly applicable to our work. Alex has a fantastic way of breaking down complex topics into understandable, practical steps. Their enthusiasm and deep knowledge kept everyone engaged, and it was clear that a lot of thought went into tailoring the training to our company’s needs. This training has already made a noticeable impact—it’s helped us streamline our processes and boosted our team’s confidence in handling technical tasks. Truly an integral part of our continued growth.
Hi there, Thank you for leaving such a glowing review, we agree that Alex is an invaluable asset to our team! If you need any support now that you are post go-live, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support
June 2, 2025
We had very complex set of requirements from a new epos/rms/wms and Brightpearl ticked the boxes where others fell short. Sales/Tech support/onboarding teams were very thorough in ensuring we could achieve everything we needed before we committed to an agreement. They came good on their promises, obviously there are always some teething issues with such a big change, however, their technical support has been 1st class. The system has revolutionised how we manage our stock, hugely streamlining how we pick, pack and ship orders.
Hi there, Thank you for sharing such a wonderful review of our product and internal teams! It's great to hear how the work we do positively impacts your business. If you need additional support, please feel free to reach out to our team! Jesse Dones Sage Retail Support
May 22, 2025
We have been using Brightpearl for 2 years now. It has become an integral tool to the business allowing us to develop and adapt new processes while also streamlining previously complex workflows. Using Brightpearl has allowed us to implement new products, warehouses and features seamlessly, through automations and simplified processes. It has allowed us to increase efficiencies across multiple areas of the business all without compromising reporting. Things that previously would have taken days of development and multiple apps are now achieved quickly utilising Brightpearl and Shopify.
Hi there, Thank you for providing this amazing feedback to our team. We always love to hear how we can help transform and scale a business. If you need assistance, please do not hesitate to reach out to our Support Team!
April 28, 2025
We have been using Brightpearl for over 10 years, it handles all of our inventory, accounts, business reporting and more. It streamlines a lot of tasks and handles automatic tasks in the background, 5*
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