Rating

4.5

feedback

47

Reviews

chart

#2,983

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    38%
  • More than a year
    57%

Reviews Summary

Brightpearl has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's ability to streamline processes, manage inventory efficiently, and provide excellent customer service and technical support. Users have highlighted the app's impact on automating tasks, improving workflows, and integrating well with Shopify. However, some users have faced challenges with the complexity of the app, issues with order processing, and dissatisfaction with customer support. There are concerns about the app not meeting initial promises, causing duplicate items, and lacking clarity in instructions.

Highlights

Efficient inventory management and automation
Excellent customer service and technical support
Challenges with complexity and order processing
Mixed experiences with meeting promises and instructions
Integration with Shopify

Rating Breakdown

  • 5
    85% (40 ratings)
  • 4
    9% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (3 ratings)

Reviews with Text

  • 100% (47)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Dec. 11, 2025

Brightpearl have been very professional since our initial enquiry to implementation to day to day use of the platform. On boarding was very easy and they were very accommodating. The integration with shopify and ship theory is fantastic. We also use it as our accounting software, this isn't quite as user friendly as other accounting systems, however, they reporting aspects are great

Using app

--

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 11, 2025

This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Brightpearl has been an integral part of our tech stack for years now and we wouldn't have had the growth we have seen in the last few years without them. Implementation was a breeze and the team have been extremely supportive and reactive to our needs. The automation engine has been a huge help with some of our more complex/specific requirements and having the vast array of triggers in combination with Shopify flow has enabled us to be reactive and process orders quicker without the need for complex order routing rules. Having the ability to see not only daily orders and sales come through but also being able to analysis the P&L direct with the ERP helps with making effective decisions to the daily operations of the business.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 30, 2025

Very buggy app. Was told by sales team that we could add new items on shopify then have them import into brightpearl. Now being told that this can cause duplicate items to be created and is not recommended.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback. We’re sorry to hear that your experience did not match the expectations set during the evaluation process. We understand how important clear guidance and reliable workflows are, especially when managing product creation between Shopify and Brightpearl. Your comments are appreciated and will be used to help improve how we communicate best practices moving forward.

5 / 5 Share

July 10, 2025

Brightpearl has been a great addition to our company and have delivered everything they had promised, I just wanted to take a moment to recognize and sincerely thank Alex for the outstanding technical training they delivered. The sessions where not only easy to follow, but also packed with valuable insights that were directly applicable to our work. Alex has a fantastic way of breaking down complex topics into understandable, practical steps. Their enthusiasm and deep knowledge kept everyone engaged, and it was clear that a lot of thought went into tailoring the training to our company’s needs. This training has already made a noticeable impact—it’s helped us streamline our processes and boosted our team’s confidence in handling technical tasks. Truly an integral part of our continued growth.

Store

LANX

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Hi there, Thank you for leaving such a glowing review, we agree that Alex is an invaluable asset to our team! If you need any support now that you are post go-live, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support

All reviews

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