Brightpearl by Sage
Industry-leading operating system for retailers
Rating
4.6
feedback
51
chart
#2,159
All reviews
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April 6, 2026
We are coming up on our one year with Bright Pearl, and it has become an integral tool in our ability to grow and develop the business. Our tech stack (Shopify, ShipHero, Bright Pearl, and QuickBooks) required multiple connectors and integrations to work together, which is no small undertaking. We worked with Carmen Vasquez throughout our Bright Pearl implementation, and her availability and support made what could have been an overwhelming process feel manageable. She was present when we needed her, issues were resolved quickly, and the training was practical and genuinely useful. The post-implementation support has been just as solid. There are always workflows you don't know you need until you're actually live, and as I bring them up they are addressed in a reasonable timeframe with no chasing required. If you're considering Bright Pearl, especially with a complex integration, the team is knowledgeable and responsive.
March 31, 2026
We have been with Brightpearl since 2016, initially using the platform as to consolidate purchasing and online platforms. Since then the functionality of the system has done nothing but grow along side our business and become more invaluable each year. Recommended to businesses both large and small.
March 19, 2026
We’ve been using Brightpearl for the past 3–4 years and have been extremely happy with the platform. It’s played a key role in streamlining our operations, particularly as we manage both D2C and B2B channels. The system has helped us bring more structure and efficiency to our workflows, giving us better visibility and control as we’ve grown. A big part of our positive experience has been the support team. Mike, our account manager, has been incredibly helpful—proactive, encouraging, and always suggesting new practices that genuinely add value to our business. Saphron has also been fantastic whenever we’ve needed additional support with integrations—responsive, knowledgeable, and easy to work with. Overall, Brightpearl has been a reliable and valuable partner for our operations.
Feb. 19, 2026
We have been using Brightpearl for 4-5 years now and have been very pleased with the platform overall. As a growing company with multiple warehouse locations and Shopify storefronts, the ability to configure automation rules in a way that supports and optimizes our sales workflows has been especially valuable. Brightpearl Support is consistently responsive and helpful, and our account managers, Bailey and Alex, are always prompt and great to work with. Overall, it has been a strong fit for our operational needs!
Dec. 11, 2025
This app has been a huge help in streamlining our business. It keeps our stock accurate across all B2C channels, which has genuinely been a lifesaver for us since installing Brightpearl a few years ago. It's reliable, saves us time, cuts down on errors, and makes day-to-day operations much easier.
Thank you for the great feedback! We’re delighted to hear Brightpearl has helped streamline your operations and keep stock accurate across all channels. It’s wonderful to know Brightpearl has saved you time, reduced errors, and supported your business over the years. Thank you for being part of our community!
Dec. 5, 2025
Brightpearl has been an integral part of our tech stack for years now and we wouldn't have had the growth we have seen in the last few years without them. Implementation was a breeze and the team have been extremely supportive and reactive to our needs. The automation engine has been a huge help with some of our more complex/specific requirements and having the vast array of triggers in combination with Shopify flow has enabled us to be reactive and process orders quicker without the need for complex order routing rules. Having the ability to see not only daily orders and sales come through but also being able to analysis the P&L direct with the ERP helps with making effective decisions to the daily operations of the business.
Thank you for such a thoughtful review! We’re thrilled to hear how Brightpearl has supported your growth and become a core part of your tech stack. It’s great to know the implementation, automation, and Shopify integrations are helping you move faster and make confident, data-driven decisions every day.
July 10, 2025
Brightpearl has been a great addition to our company and have delivered everything they had promised, I just wanted to take a moment to recognize and sincerely thank Alex for the outstanding technical training they delivered. The sessions where not only easy to follow, but also packed with valuable insights that were directly applicable to our work. Alex has a fantastic way of breaking down complex topics into understandable, practical steps. Their enthusiasm and deep knowledge kept everyone engaged, and it was clear that a lot of thought went into tailoring the training to our company’s needs. This training has already made a noticeable impact—it’s helped us streamline our processes and boosted our team’s confidence in handling technical tasks. Truly an integral part of our continued growth.
Hi there, Thank you for leaving such a glowing review, we agree that Alex is an invaluable asset to our team! If you need any support now that you are post go-live, feel free to reach out to our Brightpearl Support Team! Thank you Jesse Dones Sage Retail Support
June 2, 2025
We had very complex set of requirements from a new epos/rms/wms and Brightpearl ticked the boxes where others fell short. Sales/Tech support/onboarding teams were very thorough in ensuring we could achieve everything we needed before we committed to an agreement. They came good on their promises, obviously there are always some teething issues with such a big change, however, their technical support has been 1st class. The system has revolutionised how we manage our stock, hugely streamlining how we pick, pack and ship orders.
Hi there, Thank you for sharing such a wonderful review of our product and internal teams! It's great to hear how the work we do positively impacts your business. If you need additional support, please feel free to reach out to our team! Jesse Dones Sage Retail Support
May 22, 2025
We have been using Brightpearl for 2 years now. It has become an integral tool to the business allowing us to develop and adapt new processes while also streamlining previously complex workflows. Using Brightpearl has allowed us to implement new products, warehouses and features seamlessly, through automations and simplified processes. It has allowed us to increase efficiencies across multiple areas of the business all without compromising reporting. Things that previously would have taken days of development and multiple apps are now achieved quickly utilising Brightpearl and Shopify.
Hi there, Thank you for providing this amazing feedback to our team. We always love to hear how we can help transform and scale a business. If you need assistance, please do not hesitate to reach out to our Support Team!
April 28, 2025
We have been using Brightpearl for over 10 years, it handles all of our inventory, accounts, business reporting and more. It streamlines a lot of tasks and handles automatic tasks in the background, 5*
Thank you for being a long-time Brightpearl customer and for sharing such a positive review! We’re delighted to hear that the platform has supported your inventory, accounting, reporting, and automation needs for over 10 years. Your continued trust means a great deal to us.
April 15, 2025
Brightpearl has been an asset for managing the growth and development of our business for a number years now. We have various complex workstreams, multiple locations, sales channels and product types that brightpearl manages with ease and simplicity. The reporting capabilities are excellent and are a real asset to platform too. Lastly, their customer service and dev teams are always quick to respond and provide solutions when it comes to any issues or new projects.
Thank you for your thoughtful review of our product. We appreciate hearing from you and if you need any support, we are here for you! Thanks again, Jesse Dones Sage Retail Support
April 2, 2025
We have been using Brightpearl for over 5 years now and it has been an integral tool in our ability to grow and develop the business. Using the automation we have been able to automate and streamline many heavily manual taks, streamlining and refining daily workflows. We have a complex inventory that also incorporates own manufacture that Brightpearl helps us manage without breaking a sweat. The support team are always there to help when needed, and account managers are active in helping develop our relationship with Brightpearl enabling us to succeed.
Hi, Thank you for providing feedback here, it's great to hear how we have been able to assist you in creating an efficient flow for your team! Jesse Dones Sage Retail Support
March 26, 2025
We have been using Brightpearl for just over a year and it's been a huge help reducing some extremely manual workflows, especially around pre-orders, using its automation rules alongside some apps provided by one of their developers. We have a complex inventory pattern which Brightpearl manages without difficulty. A lot of other companies could learn from the second-to-none post-launch support which is quick, helpful and responsive.
Hi, Thank you for reviewing our product. I am glad to hear we have been able to assist you in increasing your businesses efficiency! It always great to hear from our customers! Jesse Dones Sage Retail Support
March 12, 2025
We have been working with Brightpearl since 2023 when we launched our UK website selling high-end furniture, lighting and home decor. The partnership has been excellent and the software is a key enabler for the growth of our business. It is not the perfect solution, but I have never seen a SAS system that works exactly as you would want it to across all facets of a business. However, we are a complex business with multiple inventory locations, multiple markets, multiple customer types etc, and the Brightpearl team have been amazing at helping us to adapt their solution to our needs. It has been one of the most collaborative tech partnerships that I have enjoyed in my career, I would highly recommend them.
Hi there, I couldn't agree more with your review. Our customers are at the forefront of our minds so it's great to hear your testimony about the collaboration between us to meet the needs of your company! Thank you Jesse Dones Sage Retail Support
May 16, 2024
We have been working with Brightpearl for a number of years now for our backend systems. When we migrated our company website to Shopify in 2021 we used this integration created by the Brightpearl team and I'm please to say: it just works. We have never had any problem with the app and all our orders and refunds flow between the two systems seamlessly.
Hi Oliver, Thank you for the feedback! Hearing that "it just works" is one of the best things we can hear! I am glad you are satisfied with the product and the functionality it brings to our customers.
May 16, 2024
Easy app setup, a lot of variability without any development works. Data sync runs as expected.
Hi, It's great to hear you are enjoying our product! I'm glad to hear you found setup easy! Jesse Brightpearl by Sage
June 4, 2023
We began our Brightpearl journey just 5 months ago and after an intense 2 months prep, went live 3 months ago. The team we worked with to get us ready for golive (led by Bianca), was a dream team! We couldn't imagine doing a project of this scale without the BP expertise and experience. Bianca gave that extra mile and took the time to really understand our business and the best way to implement BP to ensure we got the most out of it. Since going live, our team have taken all aspects of BP on board and our operations, customer service and warehouse are all seeing benefits beyond what we had hoped for in ease of use, order turn around, time saving, customer experience and accuracy. Our next phase is Demand Planner and the extended Warehouse Management System which we are all looking forward to introducing into our warehouse environment!
Hi there, Thank you so much for your review, it's wonderful to hear how well Bianca and her team have supported your launch on Brightpearl. I know they take time to understand our customers so they can hit the ground running on day one, and it's great to see the fruits of this in action! I'm excited to hear about stage two with Demand Planner and your warehousing! Thank you again, Tom (Brightpearl by Sage)
Jan. 27, 2023
As our company grew we needed a better system for inventory management and sales orders processing across multiple channels. Brightpearl was the perfect solution for us. Now we're able to easily track everything live in our warehouse and efficiently handle orders, POs, and returns all through one system. Without Brightpearl our company wouldn't have been able to expand to multiple warehouses across different states. Additionally, the Brightpearl implementation team was extremely helpful in getting us up and running with lots of training and fine tuning of the data to fit our needs. I'd definitely recommend Brightpearl to any company looking to expand and have a higher level of organization for their team.
Hi there, Thank you so much for your review, we love hearing from our customers! It's fantastic to hear how well Brightpearl is meeting your needs particularly being able to have visibility of your orders, purchases, and returns. Your feedback on your implementation team is also wonderful to hear. Being able to hit the ground running is such an important consideration for other e-commerce brands so your endorsement is so valuable for them. Thank you again, Tom (Brightpearl by Sage)
July 6, 2022
We have used Brightpearl for over 10 years and we have found it a very intuitive and helpful app. It is particularly suitable for merchants who are focused on buying finished goods and selling them across multiple channels, brands and locations. We like the fact all elements are within one system and that the entire team can easily and quickly access brightpearl in the cloud and run reports.