All reviews

Rating Breakdown

  • 5
    86% (44 ratings)
  • 4
    8% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (3 ratings)

Reviews with Text

  • 100% (51)
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4 / 5 Share

March 13, 2026

Brightpearl is a really helpful middleman for multichannel eCommerce and potential in person retail locations. The mapping in the shopify app is pretty straightforward to follow and they now allow for order editing to flow through the platform. Implementation was relatively straightforward with in house support at every step along the way. The APIs available give really good extensibility to anything custom you might need. There are a couple of shortfalls in the API that I'd love to see added, namely adjusting delivery addresses and I'd love to see more operational automation on the supply side in the system, but otherwise it provides a really helpful oversight layer across all channels and makes batch order management super easy regardless of the source of the order. We currently have 6 shopify stores, 5 amazon channels, etcy and hubspot all integrated on the order side and plenty of additional back office integrations too.

Using app

About 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 11, 2025

Brightpearl have been very professional since our initial enquiry to implementation to day to day use of the platform. On boarding was very easy and they were very accommodating. The integration with shopify and ship theory is fantastic. We also use it as our accounting software, this isn't quite as user friendly as other accounting systems, however, they reporting aspects are great

Using app

8 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for sharing your experience! We’re glad to hear the onboarding process was smooth and that the Shopify and Shiptheory integrations have been working well for you. It’s great to know Brightpearl continues to support your day-to-day operations, and we appreciate your balanced feedback on the accounting experience and reporting features.

4 / 5 Share

April 8, 2025

We've been with Brightpearl since 2014. It handles inventory so well that often you forget how much it does behind the scenes. For me, the best thing is that all information is in one place which is great if you're trying to manage a business remotely. I have 2 gripes. Please could you sort reporting dates so they start at the current year instead of defaulting to the year 2000. It's so tedious if you're producing multiple reports. The second thing I would like to see is to be able to select weekly reports based on week numbers. I would think this especially useful in retail. These are only minor irritations and it does everything very well indeed. If you need any help, the support team are very helpful.

Store

Hobarts

Using app

Over 3 years

Total reviews

3

Average rating

4.7

Developer Reply

Hi there, Thank you for providing this feedback to our team. Can you please reach out to the Brightpearl Support Team to submit your "2 gripes" as feature requests? This allows our product team insight into what our customers would like to see developed further! Thank you Jesse Dones Sage Retail

4 / 5 Share

Jan. 16, 2025

We have been working with Brightpearl since 2022 for our backend systems and accounting integration . The integration with Shopify works very well and allows us to seamlessly track our orders as well as managing stock for multiple sites.

Using app

Almost 3 years

Total reviews

3

Average rating

4.7

Developer Reply

Hi ForeFront, We are thrilled to hear such a positive review. If there is anything we can do to assist in improving functionality, please feel free to reach out to our Support Team! Jesse Brightpearl Support