SEOWILL ‑ 404 Link Redirect

Good day! We are truly sorry for the frustration and inconvenience this experience has caused, and we sincerely apologize that we did not meet your expectations. When we became aware of the issue you described, we immediately escalated it to our development team and treated it as a high-priority case. Our team was prepared to investigate the redirect and 404 link behavior in detail and provide a clear explanation and solution. Unfortunately, by the time our developers were ready to proceed, the app had already been uninstalled, which prevented us from further diagnosing the issue directly within your store. We genuinely regret the inconvenience this has caused and appreciate you sharing your feedback, as it helps us improve our product and communication. Should you ever be open to it, we would be more than willing to review the situation further and assist in any way we can. Once again, please accept our heartfelt apologies. Kind regards, SEOAnt Redirect Team

Dear Teddy Rescue Team, I hope this finds you well. This is Jenny, Supervisor of the SEOAnt Redirect Team. First of all, we would like to sincerely apologize for the inconvenience and concern this situation has caused. We truly appreciate you taking the time to share your feedback. We would also like to clarify that our team reached out to you multiple times via email when the issue occurred, but unfortunately, we did not receive a response at that time. After conducting a thorough investigation, we’d like to explain what happened in detail: During the free trial, the Overcharge Protection toggle was disabled, which resulted in over 50,000 existing 404 links being unlocked in the app. Please note that each unlocked 404 link consumes one usage credit, regardless of whether you manually intended to set redirects for all of them. When a target URL is entered, the corresponding 404 link is redirected and the related usage credit is deducted. This is why the usage fees were generated, even though you only planned to set around 60 redirects. That said, we fully understand how confusing and frustrating this experience must have been, and we sincerely apologize for not meeting your expectations. Your feedback is very important to us, and we are continuously improving both our product design and in-app guidance to help prevent similar situations in the future. Thank you again for your feedback and understanding. Kind regards, SEOAnt Redirect Team

Good day! We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologize that our support did not meet your expectations. We understand your situation clearly, and we’d like to clarify the behavior and available solution in a more straightforward way: If a product/page was active, then set to inactive while automatic redirects were enabled, the app may automatically create redirects for the affected URLs. If you would like those URLs to return to their original state (no redirect), you can go to the app and batch-select those URLs and mark them as “Ignore.” Once ignored, these URLs will remain as their original addresses and will no longer be redirected. If you want to cancel redirects that have already been created, please: Turn off the Automatic Redirect toggle in the app Remove or cancel the existing redirects These changes take effect immediately. We are very sorry if this was not clearly explained earlier and if this caused confusion or extra work on your side. Your feedback is extremely important to us, and we take responsibility for improving both our product guidance and support communication. Once again, please accept our sincere apologies for the inconvenience. Kind regards, SEOAnt Redirect Team

Good day! We sincerely apologize for any inconvenience you may have experienced. It appears that we haven’t received any direct contact from you yet. Please rest assured that our dedicated 24/7 customer support team is always here to assist you. We would be more than happy to help with any questions or concerns you may have. Don’t hesitate to reach out at any time! Warm regards, SEOAnt Support Team of Channelwill

Good day! We sincerely apologize for the negative experience you've had with our app, and for any misunderstanding from our customer service team. Your concern regarding the 404 broken URLs and the issue with Google Search Console is important to us. Please provide us with more details or screenshots, and our technical team will thoroughly investigate the matter. We are committed to resolving this for you, and our support is available 24/7 to assist. Warm regards, SEOAnt Support Team of Channelwill

Hello there, I'm sorry to hear that you had a negative experience with our app. We apologize for any inconvenience caused by the bugs and error messages you encountered. Our team is constantly working to improve the app and address any issues that arise. Regarding your request for a refund, we apologize for any delay in processing and will do our best to resolve the issue as soon as possible. Thank you for your feedback, and please let us know if there is anything else we can do to assist you. All the Best, Gill | Customer Support

Bonjour, Merci beaucoup pour votre avis. J'espère que tout va bien de votre côté. Nous sommes heureux que l'application aide. :) N'hésitez pas à nous contacter si nous pouvons vous aider en quoi que ce soit. Passe une bonne journée. Cordialement Assistance Gill-SEOant

Hello there, Thank you for taking your time to share your feedback with us this would realy help us to improve the app. Also, we do apologize if you feel that way in your side. The free plan setting has a limited access to the app features but we also have free trial to test the PRO and Premium plan. No worries, If you change your mind please let us know how we help you and we will give you a favor. Thank you! Happy Selling! Gill- SEOANT Support

Hi Michael, Hope you are doing good! Please know that after you installed our app, it will detect all the 404 errors from your website, but for those we didn't detect, we will detect them after your customer access. And also for those 404 errors we didn't detect in GSG, it's because they are not 404 errors anymore, so we wouldn't detect them, hope I made this clear. Best, Gireffly team

Hello, Thanks for your feedback. Hope all things are well on your end. Sorry for the inconvenience we caused you. And sorry, the new 404 errors are the app Real-time detect, and it's premium. The 10 quotas, that we hope it can help you know much about the app feature. Sorry for that make any misunderstanding. Your support is very important for us. If there is anything we could help with, please do not hesitate to contact us. Have a good day and take care. Best regards Giraffly team

Hello SILKSILKY, Thanks for your review. :) First of all, sorry for the inconvenience the app caused you. We checked the data, you activated the charge on September 18, and canceled on the same day. And we didn't get fee, the fee is pending on your account. We didn't find it on our payouts. Please contact Shopify to check it, and we will allow the refund! You won't pay for the app if you didn't use it. :) Looking forward to hearing from you. Have a good day. Best regards Giraffly

Hello, Hope you are doing well. We chatted with the Shopify advisor and they said that you should contact them first then it will process the request. So, if you would like to ask for a refund, please try to contact Shopify. Wishing for a happy Christmas season. Take care. Best regards Chil

Hi there, Thanks for your feedback. Sorry for the inconvenience the app caused you. The first time you install the app, the app will detect the broken link in your store. And you could redirect them. Then the app will monitor the site and detect the new broken link in real-time. And you might need to upgrade so you could see them. It's premium. But you could still get these 404 links by daily email report. And you could manually redirect by Create a Redirect, no limit. We might not clearly ourselves, sorry about that. Feel free to let us know that if there is anything we could do for you. Regards, Chil