Rating

4.4

feedback

21

Reviews

chart

#3,927

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    14%
  • Less than a year
    67%
  • More than a year
    10%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the excellent customer service provided by the app, with mentions of dedicated account managers like Seth and Scott who are professional, responsive, and go above and beyond to assist. Users also praise the app for its user-friendly platform, time-saving features, and competitive shipping rates. However, on the negative side, some users have complained about undisclosed fees, issues with the website's coding leading to logouts, long delivery times, and lack of responsiveness during weekends. Additionally, some users faced frustrations with core functions like pricing and variant management not saving correctly, and missing basic features like deleting variants during import.

Highlights

Excellent customer service and dedicated account managers
User-friendly platform and time-saving features
Competitive shipping rates
Undisclosed fees and website coding issues
Issues with core functions and missing basic features

Rating Breakdown

  • 5
    81% (17 ratings)
  • 4
    0% (0 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    14% (3 ratings)

Reviews with Text

  • 100% (21)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 28, 2026

The app has undisclosed fees. I do not recommend. Website is poorly coded, keeps getting logged out in the middle of creating orders. Top ups cost you %7-10, if you top up 100, you pay about 110$. Plus other fees.

Store

My Store

Using app

--

5 / 5 Share

Feb. 8, 2026

Great App, support is very nice

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 1, 2026

So far, I’ve had a very positive experience working with this app. The team is extremely helpful, and the service has been smooth and reliable. A special mention goes to my account manager, Seth. He is highly professional, very proactive, and always responsive. What really stands out is his dedication—he often works overtime, even outside normal working hours in China, to assist with any business, technical, or operational issues. That level of commitment is rare and truly appreciated. I recommend starting by testing the app with a store that has a low order volume. This allows you to properly understand how the system works, build trust with the service, and evaluate whether it fits your business needs. Once everything feels right, you can confidently scale up. Personally, I highly recommend this app. I’m genuinely impressed so far, especially with Seth’s remarkable professionalism and proactive support.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2025

Very glad to have found this app, extremely useful for my operations. Special shoutout to my service manager SCOTT for helping me along every step of the way! His dedication is unparalleled, surpassing the expectations of myself and my whole team. Best service that we’ve received by far!!!

Using app

10 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Oct. 29, 2025

We really tried to make this app work for our store, but the experience has been frustrating from start to finish. Core functions like pricing and variant management simply don’t save correctly, forcing constant re-editing and wasted time. Basic features such as deleting variants during import are missing entirely.

Using app

14 days

Total reviews

2

Average rating

2.0

All reviews

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