BuckyDrop‑Dropshipping & Brand

Dear Djolie, Thank you for sharing your feedback—we care deeply about resolving your concerns, and we’ve checked all records to address them sincerely. 1. About "long delivery time": Your August order was unpaid, so no delivery process started. We reached out via email/WhatsApp to clarify but didn’t get a reply. For all paid orders, timely delivery is our top priority, and we’re eager to assist if you have any follow-up needs here. 2. Regarding "no online replies": You contacted us at China’s midnight (Canada-China time difference). We replied within 24 hours and offered to set a fixed chat time that works for you—we never want time differences to block your support, but didn’t hear back. We’re still happy to adjust our schedule to your convenience. 3. For "no weekend support": We actually replied to your weekend messages the same day—we make it a rule to avoid letting users wait, and we’ll keep ensuring timely help even on weekends. We’ve tried connecting with you via WhatsApp and email multiple times to work through these points, but haven’t gotten a response—so we’re reaching out here, hoping to keep solving this with you. We noticed you viewed our messages and asked about other processes; your account manager is still on WhatsApp, ready to listen and help whenever you’re open to it. To all users: BuckyDrop’s core is solving your problems. We’re committed to thoughtful, transparent service, and we’ll always take the extra step to respond to your questions and resolve concerns. Best regards, The BuckyDrop Team

尊敬的用户，您好！感谢您对BuckyDrop的反馈与建议。对于因此给您带来的不便，我们深表歉意。 我们在收到您的反馈后，第一时间采取了以下措施： 【解决方案】 技术修复：我们的技术团队已积极排查，并在去年对接了新的Shopify商品接口。此次更新显著提升了相关功能的表现。 应急方案：如果后续使用中偶尔出现异常，我们可以手动为您进行同步处理。 【后续计划】 功能优化：我们将持续优化主图和SKU图的同步功能，以提升BuckyDrop的整体性能。 机制反馈：我们欢迎所有客户的反馈与建议，将及时采纳并报告改进进度。 体验提升：我们会持续优化界面、服务以及版本接口的更新迭代，以提升用户的使用体验。 再次感谢您的支持！如有任何疑问或进一步的反馈，欢迎随时与您的专属客户经理联系。