Prezen Wholesale Order
The reviews for this Shopify App are mostly positive, with users praising the app for its functionality and customer service. Customers appreciate the ease of use and the ability to customize the app to suit their specific needs. The support team is highlighted for being responsive, helpful, and quick to address any issues or customization requests. Users find the app to be reliable and efficient in improving the ordering process for their customers. However, there are a few negative reviews mentioning issues with the quantity selector not working and delays in receiving support responses.
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The cart once worked well, and now the quantity selector is no longer visible and not working. I have reached out via the email and contact form and I have not heard a response. Meanwhile our customers are upset they cannot order bulk qty items like they had been. Will you be providing support or do I need to find a new app?
I have one product listing where I want my customer to be able to order various quantities from multiple variants. I struggled a little to see what was happening, so I contacted the chat in the app. Mady was super helpful. I couldn't figure out how to grant access so the developer could make the changes on their own, but I was able to add the one line of code in my theme that allowed me to apply this widget just to the one product in my store. I've had the app for all of 30 minutes, but it does exactly what it advertised (and what I needed) so far. It will be well-worth the montly cost if it continues to work.
Mady is very helpful and quick to address my concerns. Excellent Customer Service! Great Job. Thank you.
Used the app to help me create multiple size options for wholesale. Super easy to install and had some immediate help from them to tweak it. Perfect, easy, and very happy.
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