CloudyShop review for Bundle Bear ‑ Volume Discounts
May 15, 2023
they charged me for nothing. they are scammers i want my money back. i didn’t wanted to subscribe to monthly payments. and they did it by themselves.
I'm so sorry to hear that you had a negative experience with our app. We take customer feedback very seriously, and we're committed to providing the best possible experience for our users. I want to assure you that we don't charge merchants without their explicit approval. When you installed the app, you were prompted by Shopify to approve the subscription plan. We as app developers don't have access to your credit card. Moreover, our app doesn't offer a free plan at all. I understand that you're frustrated, and I apologize for any inconvenience this has caused. I would like to offer you a refund since you haven't gained value from the app. To process your refund, please contact our customer support team at [email protected] . They will be happy to help you get your refund processed as quickly as possible. In the meantime, I would love to hear more about your experience. What didn't you like about the app? What would you like to see us improve? Your feedback is important to us, and we're always looking for ways to make our app better. Thanks for your time, Eyal
