All reviews

Rating Breakdown

  • 5
    98% (40 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

May 3, 2022

Great app and customer service! Customizable and easy to install and implement. Definitely recommend

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

March 29, 2022

This is the best App for order cancellation! I think everyone will be struggling with cut-off for cancellation and refund the payment when we allow customer to cancel order on their end. Axel, the developer of the App, provides a solution by this App! It's able to set limit time for cancellation and able to refund automatically through most of the payment gateway. In addition, if you need more features Axel will help you to customise your store. He really has a skill of development. It's definitely worth to try this App and contact to him if you need more help!

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2022

This is an excellent order cancel/edit/reorder app. Had some trouble installing due to leftover code from a prior app. But Axel weeded out the old code and helped me on a Sunday to get everything set up. Thanks for the great support and for a very useful app. The cancel/edit/reorder is a feature that has high value for a successful store. Highly recommended!

Using app

Over 1 year

Total reviews

62

Average rating

4.2

5 / 5 Share

Feb. 24, 2022

Very helpful with integration and communication. Great app to add onto your website for customers to re-order, edit and or cancel their order.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

The best App, it complies with what it offers and if not, it can be modified by support so that it adapts to what you need. The best support I've ever had on Shopify I highly recommend it Pd: Thank you very much for everything Axel Kee :)

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 14, 2022

The app works great to allow customers to cancel or edit their orders independently and has many settings available to fine-tune when that's allowed. The developer is quick to respond and very helpful.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2022

It works perfectly and Axel helped us with custom functionality for this app. Quick and easy, really.

Store

Artesta

Using app

8 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 2, 2021

Finished my trial, and I already got huge use from the app. Works as intended, has a lot of settings you can customize, and is essential for anyone looking to allow customers easy cancellations, and fast ways to edit their order without exchanging a bunch of support emails to do it.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2021

I installed this app because I loved being able to offer an easy option for customers that need to cancel/edit their order. They can make their requests without tying me up on a phone call. After installation I ran into an issue that had nothing to do with the app. Axel offered to look at my cart to see if he could figure it out. He was absolutely amazing because he found my problem. This is customer service at a whole better level. Axel also made sure Cancellable was installed correctly for me and he was very quick too. Amazing support, staff and app.

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2021

The developer has been super helpful in helping us get this running the way we wanted to for our particular store. The functionality is superb and helped us accomplish everything we needed. I highly recommend it!

Store

Juniper

Using app

19 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 10, 2021

Nice function and support team is very kind and quickly. and I like the design of the app because it's neat.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2021

Quick and easy to install and customize. And it works exactly as advertised! I sent along some questions and a basic feature request on a Friday afternoon and the feature was built and questions were answered before I got in on Monday. Highly recommend the app and the team behind it.

Store

iFixit

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 21, 2021

Recommended this app. I've installed 2 stores and apply cancellable order. This is Simple admin and fast support!

Store

GOEN.J

Using app

About 2 months

Total reviews

2

Average rating

4.5

5 / 5 Share

May 19, 2021

We're using this app for more than two months and it's very awesome! Also, they have the best support team you can ask for! KEEP IT UP !!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2021

Really a must-have app for such a cool feature, I had an issue with my customers trying to edit or cancel their order. But they never had the option, the instructions were so easy that I did not need the help of any support. Thanks so much Axel for creating this wonderful app. 5 Stars to you.

Using app

Over 2 years

Total reviews

7

Average rating

4.4

5 / 5 Share

April 19, 2021

This is the app that I've been looking for. Easy to use and integrate into my store. I also like that I can modify my cancellation policy by time and by clicking this on or off. Highly recommend to make sure your customers are following your policy and it's clear to them that they have 24 hours, for example, to cancel before the item is shipped.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 12, 2021

Excellent app that does exactly what I want it to! It's already saved me a handful of emails that I had to answer :) Axel is also super helpful and responsive. He went out of his way to help me, which I really appreciate. 10/10!

Using app

16 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Axel was a breeze to work with. Highly responsive and worked to resolve my customized issue. Thank you!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

Extremely easy to use from an internal standpoint, and the developer is quick to answer all questions and is open to suggestions. Also, it's extremely easy to use and navigate from the customer's perspective allowing for a seamless purchasing experience. Highly recommend!

Store

ASRV

Using app

About 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

This is a very well made app, with sound business logic. It has been simply a plug in and work out the box solution for us. We are getting approx. 10-20 less support tickets per day due to having this, customers now fix their own problems. There are not many similar apps, we tried all of them and this was our preferred choice.

Using app

3 days

Total reviews

10

Average rating

4.9

Developer Reply

Thanks for the compliment Case Warehouse! Really happy to hear that the app has helped save your store’s customer support time.