All reviews

Rating Breakdown

  • 5
    120% (42 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

May 16, 2025

We like the functionality of Yagi Order Cancellable. It just works, and that is a beautiful thing. More than that, the support experience is outstanding. We had a few questions in the beginning and Axel was always quick to respond the information we needed. When we questioned the way the fulfillment blackout was working, Axel contacted us and asked for a detailed explanation of how we would like it to work. Within hours he had made the modifications and we had the functionality we were were seeking. Axel has displayed a level of responsiveness that is rarely seen - he and this product have earned our loyalty and respect.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2025

I’ve been using the app for more than two years now. Axel has been immensely helpful. He made many customizations for our use cases and even modified his API upon my request. Support is instant, almost like he never sleeps, available 24/7. GG. - Sai Charan

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 29, 2024

This app has reduced the workload for our CX team and increased customer satisfaction by enabling the customer to cancel their order on their own if needed. I noticed the app included a "void authorization if order cancelled" action but it wasn't available in Flow. The app developer added it to Flow in less than 24 hours so now we're getting other benefits than just cancelling orders. Thanks for the quick assistance!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 7, 2024

Amazing app and very helpful customer service!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

July 2, 2024

Speedy and helpful customer support

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 1, 2024

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

June 30, 2024

It's very wonderful app. I had a trouble with self-cancel function on Shopify, but this app helped to solve it. I definitely suggest this app to others.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 21, 2024

Axel is the man! He's very knowledgeable, helpful, and quick to respond. Additionally, this app is amazing too, with lots of functions and customization.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2024

Axel from support just helped us get set up and was very fast to respond and extremely helpful. They assisted us in some minor personal tweaks. Although we only installed the app today, it appears to fulfill all of our needs.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2024

This app has been a big help to both our customers and our team by giving customers the opportunity to cancel their orders in case of an error on their own time. (We have a small customer care team, so giving customers their own tools is a big boost for us.) Easy to set up and adjust — and the owner Axel has been so helpful any time we encounter an issue when updating the app.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 6, 2024

Since installing Yagi Order Cancellable, I no longer have to worry about not receiving a customer's email to cancel too late because the order has been fulfilled. The customer can cancel an order on his/her own before the order is fulfilled. The app takes care of cancelling an order, initiating a refund and notifying me of the cancellation. It is great help for me.

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2024

We love this app. We requested a new feature and Axel was able to get it pushed out for us fairly quickly. He was so easy to work!

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

If you want to offer self-service cancellation, install this app now! The installation process is so simple & easy, and the app has every customization option you would want. The instructions are crystal clear and it's easy to manage. Axel provides outstanding customer support and is very responsive. Axel truly knows so much about Shopify checkout and is very willing to help.

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2024

This app is exactly what our store was looking for to reduce the amount of time spent responding to emails about cancelling or changing an order, and give our customers a simple option to cancel an order within a certain time limit after being placed. The initial setup was a breeze, and Axel was extremely helpful (and quick!) with answering questions we had prior to installation, and customization after installing. There was a slight glitch with the order cancellation link not showing up on our customer account page, but that was because of our theme, not the app itself, and Axel had it fixed within minutes of emailing him about it. 100% perfect!

Using app

5 days

Total reviews

11

Average rating

3.8

5 / 5 Share

Sept. 27, 2023

Excellent support.

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 13, 2023

I have used this app for a few years and it is perfect. I did try a few similar cancel apps, but they didnt have the features, and we buggy. This one is flawless and just works. The only thing better than the app is the support from Axel, always really helpful and goes above and beyond to help. if you want the flexibility for customers to manage and cancel their own orders without contacting you, this app is the best in the app store. 5 Stars.

Using app

Over 2 years

Total reviews

29

Average rating

4.7

5 / 5 Share

July 11, 2023

I was able to use the automatic installation to set this up. I had set it up only on the customer account page and not on the order confirmation page intentionally but did not test it. Once a customer complained that the cancel button wasn't working, I got in touch with Alex, the developer of the app and he modified the code to handle the cancellation on the customer account page itself, which was my main requirement. Kudos to him for promptly responding and handling my query.

Store

ondesk.in

Using app

11 days

5 / 5 Share

April 4, 2023

Fantastic app which makes canceling orders simple for customers, while offering useful information for merchants such as cancellation reasons. This application has great customer support too.

Using app

About 1 year

Total reviews

24

Average rating

4.9

5 / 5 Share

March 6, 2023

This app has worked great for our store and Axel is stellar with customer support. Anytime I've emailed him I've had a helpful response within 24 hours.

Store

Knafs

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 14, 2022

I am a huge fan! the app works well and their customer support is very fast and they are willing to walk the extra mile with you.

Store

exelioo

Using app

4 days

Total reviews

2

Average rating

5.0