Canteen ‑ Deposits and Fees

The app works in 90% on the cases but then when you report a bug, there is no answer. We have been waiting for 20 days to get an issue fixed but there is no response from their side.

Very slow response times, never fixed our problems with Shopify POS, app is very inconsistent, the deposit and fee rules only work correctly 75% of the time. When they don't, our customers get charged the incorrect amount, causing problems with customers trusting us. We tried for a couple of months to get it to work properly, and it still doesn't.

This app doesn't work. Sometimes it charges the core charge and sometimes it doesn't. Support has been poor and non responsive. They said they would look into it right away but then I never heard back from them, all the while I keep getting orders with no core charge added. Time to look for a different app that will do what this one is supposed to do

Great customer service. Had an issue with my previous cheaper app constantly refreshing the cart and interrupting my customers when customizing options. And sometimes it wouldn't even work or display. But this app was clean, optimized, and runs great. No more weird refreshes. And it never misses adding the fee at checkout.

Application does not work as attended, regarding the theme I installed. It has some flaws, which makes it harder to install. Positive side is, the customer service is great! Swift responses and immediately solved the issue. If they could fix the issues of the application, it would be 5 stars for me.