Cartly Abandoned Cart Recovery
Abandoned Cart Recovery Email, Shopify app
Rating
4.9
feedback
247
chart
#3,752
All reviews
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May 12, 2023
Great app and above all great customer support. Many different campaigns possibilities… would definitely recommend this app.
May 10, 2023
Really helpful and quick customer service. It also looks like a great app to have on your website!
May 8, 2023
awesome experience with their customer support.......... they are polite and user friendly helped me out with the abandoned cart
May 4, 2023
Fast live chat! Arya was amazing to me and helped me import my current abandoned carts on the app including my subscriber list! Thank you Arya!
April 23, 2023
Excellent app with even more excellent customer support. Alan and team are always available and highly responsive for any questions that come up!
April 17, 2023
Very great customer service. Was helped immediately with the issue I was having & walked through it. My small business is growing fast & I needed to find a reliable app for abandoned carts & this one is it!
March 24, 2024
Gentilissimi è molto disponibili. Si sono interessati a capire quale era la mia esigenza e mi hanno insegnato ad utilizzare il sistema
April 14, 2023
Very useful for our online business and The service team is very enthusiastic and proactive in solving problems.
July 14, 2023
great help from the team setting up emails. Prompt customer service and very fast with helping us out
April 7, 2023
Scam : advertised 14 day trial upon installing wants a NON REFUNDABLE payment upfront Scam : advertised 14 day trial upon installing wants a NON REFUNDABLE payment upfront Scam : advertised 14 day trial upon installing wants a NON REFUNDABLE payment upfront
Hi, We have checked your account and confirm that you did not authorize the App. We confirm that no charges have been sent to your account. Our support team has sent an email to you as well in this regard. Please reply to us so that we can address your concerns.
April 5, 2023
We started using it today, and I am surprised at how effective the support is. They are helping me with every implementation of the tool. I recommend!
March 31, 2023
can't fault this service, Alan is absolutely helpful, and service is overwhelming. great app and easy to use.
March 30, 2023
sto provando quest'app e mi trovo molto bene. Luis mi è stato molto d'aiuto per recuperare i miei precedenti carrelli abbandonati
March 27, 2023
Hi, just triyng for the first time. Very efficient, proactive and friendy the assistent providing all the help i need.
March 21, 2023
So far really quick set up but havent seen it in action. Support was really attentive and would even set up the account for me. Pretty diligent!
Thanks for sharing your feedback. We are happy that your customer support service ensured your satisfaction. The live team is available 24/7 for you.
March 30, 2023
This review is done entirely based on my experience, I'm not going to say if it's good or bad, or write a bad review, like, "don't use it, doesn't work" I'd like to be constructive and provide my feedback using this app for more than three years. It indeed helped to recover abandoned carts using their mail sequence, and the recovery success varies if you have your website in different languages and currencies; if someone had an abandoned cart in French but you sent an email sequence in English, the % of success might be less than if they get a French mail sequence, the same for the currencies, you can define one currency with them, so if you have your Shopify with multiple currencies, then it's getting the problems, the customer is receiving emails with false coins, and the numbers are different as they supposed to be, so few of them just run away. Again, this tool covers just one language and one currency; if you want something sophisticated, it might not work ( or you can use it knowing that, as I did without any problems, I assumed the CR would be lower) But let's go to the main point; the problem started more than six months ago; a customer sent me an email letting me know that the abandoned cart reminder email went to the spam OK, so I started checking myself, and it was true, I was receiving all their emails to the spam folder, it doesn't matter the address sent, Hotmail, Gmail, Yahoo, always their email went to spam = people can't read them so can't recover any product from my store since they are not receiving them. After checking the header, I noticed that the IP used by "SendGrid" to send all these recovery emails was flagged from a9ll email serves as SPAM, so everyone using that IP for sending recovery emails went to the SPAM folder; why? Simple they are sending loads and loads of emails have been sent using the same IP/services, and people reported it as spam, and as a result, everyone (using that got flagged ) they told me that it was only me (yeah, I'm the only one using that IP, you are paying me a static IP, yeah, sure) and they manage to change the mail server IP to another/new one, perfect, we tried, it worked, and supposed to be fixed... and they gave me the next six months for "free" just for the inconvenience and for letting them know that their SERVER IP was flagged as SPAM...OK, for BUT yesterday, 6 months after (since this is an automated tool, I completely forgot to check if it was working or not.... I mean, if you configured the app, with a mail sequence, you expect that they are sending) BUT No! any email sent for the last 6 months, 0 , nada nothing, I contacted customer service and after 36 hours I still don't have an answer, and even if they fix the problem tomorrow, they can't help me to recover all these abandoned carts from the last 6 month, they again, claim that everyone is working fine, and they don't know why is not working for me, so 6 months ago I'm kind enough to let them know that their app is flagged as spam, and they thank me without sending any email to anyone, obviously, I stopped using their app, but I keep it for them to test, and check to be able to fix it for the future customers using their app. After 48 hours, nobody contacted to me, or explain what happened or what is going on, but now from my dashboard ( I deactivated using the app) I saw that a lot of emails had been sent without my permission, or requests, all at the same time, now my customer who left a product on the checkout 6 months ago, is going to receive an email saying " you left something behind...." 6 months after, customer service is getting better and better, and they can't do it worst. Let's see how it ends. Updated after more than 48 hours: Thanks for your patience. The technical team has conducted a thorough investigation on your reported case. I want to mention that the reported issue has been fixed, and Emails will now deliver to your Abandoned Carts/Checkouts. We understand your concerns and sincerely apologize for this technical error in your Store's account. I want to mention that in the past six months Free Trial, all other modules have been working, including the data recording as well as collection and scheduling. The issue occurred only with the email delivery. So basically, I'm washing my hands, giving you a FREE month, and I'm clapping your back, and this is how this company works in 2023; you might be paying for something that doesn't work. UPDATE ANSWER: you gave me FREE six months because I was beta testing your product for you and reported emails sent to SPAM folders and IP flagged for SPAM; you claim that "was working", and you gave me six months for FREE the truth is that the app didn't send any email for 6 months when supposed to be working. Now the problem has been solved after 48 hours, why? Because I reported to you if not, you were charging me money for a non-working APP. Did you mention why the APP didn't send any emails for 6 months? What was the problem, and the solution? No, only the problem has been solved; for all future customers, please ADD check if the APP is sending emails correctly; I have better things to do than checking if an automated checkout recovery cart is working correctly and is sending emails correctly, this is YOUR work, and this is why PEOPLE paying for it. UPDATE 2: since Shopify sends you a reminder of a charging app 48 hours before the charge, and then I contacted this company to let them know about my 6-month problem, they charged me this month because they replied after 48 hours, so I was charged an extra month if you are taking more than 48 hours to reply ( 60 in my case) to re-charge me $12 for this month, you can keep them, now everyone knows how miserable is this company.
Thanks for your feedback. We want to update you that the App was made Free for Six Months already under working conditions. You did not approach us during that time for any concern you were facing. The issue that you reported 48 hours back has been resolved already. We are still looking to provide the best solutions to you. You can approach us anytime. Thanks
March 19, 2023
Great Help and Communication through support, the app works well and helps our store alot, thanks team
This feedback has made our day. Thanks for sharing it. We wish you the best of luck with the Store sales.
March 12, 2023
Great customer service! Easy to set up. Great app! I would highly recommend the application to anyone.
March 7, 2023
good customer servicegood customer service good customer service good customer service good customer service good customer servicegood customer service good customer servicegood customer service
March 6, 2023
Buena experiencia con servicio al cliente. Buena disposición, con entusiasmo a aclarar dudas. Tenía dudas con respecto al funcionamiento de la app, si es que podría hacer más de un mail recordando, y la respuesta fue si.