Onspruce Cart Insights
Onspruce Cart Insights - app to view customer cart contents
Rating
4.8
feedback
16
chart
#869
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
25%
-
Less than a year
50%
-
More than a year
12%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the developers. Customers appreciate the app's ability to track cart activity, provide insights on popular products, and offer detailed information about customers adding items to their carts. The developers are commended for their responsiveness to inquiries and willingness to add custom features to meet specific needs. However, there are some concerns about the pricing being a bit expensive for the features offered and the app not excluding visits from the user's own IP address, leading to inaccurate data. Despite these minor drawbacks, users find the app extremely helpful and essential for managing their online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 28, 2024
I love being able to see which products are creating activity and where the action is coming from so I can be more targeted with my marketing initiatives.
Oct. 14, 2024
They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.
April 13, 2024
An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.
April 13, 2024
Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!
Nov. 13, 2023
Great App. A bit expensive for what it does. A discounted annual pre-payment will be appreciated. Also, to fix this: your own tests and visits! It should detect your own IP and activity and take them out. It's frustrating that you own visits are always counted ad shown.
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