Onspruce Cart Insights
Onspruce Cart Insights - app to view customer cart contents
Rating
4.1
feedback
18
chart
#897
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
22%
-
Less than a year
50%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the app providing valuable insights into product activity, customer behavior, and order verification. Users appreciate the customer service and support provided by the developers, with some mentioning custom features added to meet specific needs. The app is praised for its functionality in tracking popular products and assisting with order management. However, there are concerns about the app's consistency in data accuracy, pricing being perceived as expensive, and occasional technical issues like products being randomly added to the list. Some users also mentioned the need for improvements such as discounted pre-payment options and better detection of own visits to avoid skewing data.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 10, 2025
We tested the app for a few days: it is visually appealing and basically shows the most important data. Unfortunately, the IP of the visitor is missing. The biggest problem however is that not all visitors are shown. The first answer from support was "bots". The second, when we asked about a regular customer who was shown by another app but not by this one, was - in simple terms - that Shopify was probably not sending all the data. So we went with the alternative app, which doesn't look as pretty, but shows more data. In the end, that's what matters.
Feb. 4, 2025
This used to be an amazing app with great insight into what people on my site were looking at in their carts. Now it seems to be hit or miss. I use this in conjunction with the shopify live view. So I can see when someone is on the site and when they are checking out. Then I will check on the OnSpruce app and it will show no one checking out...the most recent will maybe be an 30-60min ago. When I first got the app a year ago, this worked perfectly. But it just isn't consistent anymore which makes it hard to trust what I am seeing. Support basically just tells me I am wrong about it when I reported last time and I keep having this issue and they don't seem to want to work on it. Don't get me wrong...it is very important data for me when it is working. But since it isn't consistent now...it has changed from important data to just interesting data...which probably means it won't be worth it for me to give them money every month.
Dec. 28, 2024
I love being able to see which products are creating activity and where the action is coming from so I can be more targeted with my marketing initiatives.
Oct. 14, 2024
They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.
April 13, 2024
An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.
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