Onspruce Cart Insights for Shopify

Onspruce Cart Insights

Onspruce Cart Insights - app to view customer cart contents

Developer
View on App Store

Rating

4.0

feedback

18

Reviews

chart

#827

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    6%
  • Less than a month
    22%
  • Less than a year
    50%
  • More than a year
    17%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the app being visually appealing, providing important data on product activity and customer behavior, and offering excellent customer service. Users appreciate the insights into popular products and the ability to track cart activity. However, negative feedback revolves around issues with data accuracy, inconsistency in showing visitor information, and concerns about the app randomly adding products to the list. Some users also find the app to be expensive for the features it offers.

Highlights

Visually appealing design and important data insights
Excellent customer service and support
Inconsistency in data accuracy and visitor information
Concerns about app randomly adding products
Expensive pricing for features offered

Rating Breakdown

  • 5
    78% (14 ratings)
  • 4
    0% (0 ratings)
  • 3
    11% (2 ratings)
  • 2
    11% (2 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

March 10, 2025

We tested the app for a few days: it is visually appealing and basically shows the most important data. Unfortunately, the IP of the visitor is missing. The biggest problem however is that not all visitors are shown. The first answer from support was "bots". The second, when we asked about a regular customer who was shown by another app but not by this one, was - in simple terms - that Shopify was probably not sending all the data. So we went with the alternative app, which doesn't look as pretty, but shows more data. In the end, that's what matters.

Using app

--

Total reviews

19

Average rating

4.5

3 / 5 Share

Feb. 4, 2025

This used to be an amazing app with great insight into what people on my site were looking at in their carts. Now it seems to be hit or miss. I use this in conjunction with the shopify live view. So I can see when someone is on the site and when they are checking out. Then I will check on the OnSpruce app and it will show no one checking out...the most recent will maybe be an 30-60min ago. When I first got the app a year ago, this worked perfectly. But it just isn't consistent anymore which makes it hard to trust what I am seeing. Support basically just tells me I am wrong about it when I reported last time and I keep having this issue and they don't seem to want to work on it. Don't get me wrong...it is very important data for me when it is working. But since it isn't consistent now...it has changed from important data to just interesting data...which probably means it won't be worth it for me to give them money every month.

Using app

12 months

Total reviews

4

Average rating

3.5

5 / 5 Share

Dec. 28, 2024

I love being able to see which products are creating activity and where the action is coming from so I can be more targeted with my marketing initiatives.

Using app

Over 2 years

Total reviews

9

Average rating

4.8

5 / 5 Share

Oct. 14, 2024

They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it

Using app

14 days

Total reviews

2

Average rating

3.0

Developer Reply

We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.

5 / 5 Share

April 13, 2024

An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.

Using app

Over 5 years

Total reviews

6

Average rating

4.3

All reviews

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