Onspruce Cart Insights
Onspruce Cart Insights - app to view customer cart contents
Rating
4.7
feedback
15
chart
#953
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
7%
-
Less than a month
27%
-
Less than a year
53%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service, helpful insights provided by the app, and the responsiveness of the developer to address concerns and add custom features. Customers appreciate the detailed information about cart activity, popular products, and the ability to track customer behavior. The app is described as essential for pre-purchase customer service, order verification, and e-commerce traffic analysis. However, there are some concerns about the pricing being a bit expensive for the features offered and the app counting the owner's visits as customer activity, which can be frustrating. Overall, users find the app extremely useful and valuable for their online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 14, 2024
They explained the situation and helped me. Thanks for your customer friendly servixe. I appreciate it
We understand how frustrating unexpected charges can be, and we’re here to help clarify the situation. Subscription charges are managed directly by Shopify. Based on their automated billing system, your app installation on August 17, 2024, at 7:58 AM and uninstallation on August 31, 2024, at 1:59 PM exceeded the 14-day trial period by just over 6 hours, which is why a charge was applied for the first month's subscription. We appreciate your understanding and are here to assist if you have any further questions or concerns.
April 13, 2024
An essential app for pre-purchase customer service, order verification, e-commerce traffic analysis, and product performance analysis.
April 13, 2024
Excellent app! It includes as much information as is available about the person who added items to their cart, including their email address. When we got a bunch of ATCs from a bot, Cart Insights support was vey helpful and set up a rule that excludes that bot's ATCs as well as ATCs from my own email. They plan to add this as a DIY feature in a future update. Thanks for the great support!
Nov. 13, 2023
Great App. A bit expensive for what it does. A discounted annual pre-payment will be appreciated. Also, to fix this: your own tests and visits! It should detect your own IP and activity and take them out. It's frustrating that you own visits are always counted ad shown.
March 4, 2023
Very good costumer service and they do care and do follow up, and the app give you insight on what been left into your store Cart.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more