homage store review for Cart2Cart Store Migration App

Feb. 9, 2025

I initially had a very frustrating experience with this app. I paid €180 for a migration from Lightspeed to Shopify, hoping for a clean transfer of my existing store data (products, sites, categories, redirects, menu navigation). As I'm dealing with health issues, I wanted to ensure a smooth transition by February 1st. Unfortunately, the app only transferred my products, which I could have easily done myself with a CSV file. All my previous work was lost, and I'm now missing important details like tags and categories. I was also disappointed by the lack of response from Cart2Cart for several days. However, I'd like to update my review. Since my initial feedback, Cart2Cart has apologized for the issues I experienced and issued a full refund. They are also allowing me to keep the transferred data. While I'm still not satisfied with the initial service, I appreciate their efforts to make things right. I would recommend that Cart2Cart focus on improving their data migration process and customer communication to avoid similar issues in the future.