Cart2Cart Data Migration
Advanced + Trusted eCommerce Migration Service
Rating
4.1
feedback
157
chart
#4,545
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
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Less than a day
12%
-
Less than a month
38%
-
Less than a year
36%
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More than a year
4%
Reviews Summary
The reviews for this Shopify App, Cart2Cart, are quite mixed. On the positive side, many users have praised the tech support team for being helpful, patient, and responsive. They appreciated the assistance provided during the migration process and found the app easy to use. Additionally, some users mentioned that the data transfer was smooth and efficient, saving them time and making the migration process straightforward. However, on the negative side, there were several complaints about the app's functionality and customer service. Some users experienced issues with data migration, such as incorrect syncing of products and orders, leading to frustration and loss of time. Others criticized the high fees for essential features that didn't work reliably. Furthermore, there were complaints about poor customer service, long response times, and difficulties in communication with the support team. Overall, while the app has been helpful for many users, there are areas that need improvement to enhance the user experience and reliability of the service.
Highlights
Review RSS Feed
All reviews
May 19, 2026
There are scammers. I used them, and nothing was done, and they took my money. It is a Ukrainian company, so customer service is rude and money-focused. Hungry people, thieves, they have my money. Thieves and narcissistic scammers, they keep blaming me. thieves
We’re sorry to hear about your frustration. However, we’d like to clarify that the only recorded charge on your Shopify account was a one-time migration payment of $102.40 made and accepted on April 22, 2024 for Migration #353533. According to the app history, the app was later uninstalled in May 2024 and reinstalled again in May 2026 without any new charges. Additionally, there have been no recent migration requests or migration activities created under your account. We take accusations of scams or theft very seriously, and there is no unresolved billing activity associated with your account from 2026. Our support team has repeatedly attempted to assist and investigate the issue based on the information provided. If there is a specific transaction or unresolved migration problem, please contact us directly with the relevant details so we can review it properly.
March 31, 2026
I’m leaving a 1-star review. This app doesn’t work as advertised. The URL redirects don't work at all. I’ve contacted the developers multiple times, but they completely ignored me. Despite paying a high fee, I haven't received the service I paid for.
Feb. 25, 2026
Best store migration app so far! Love it! makes life easier! so smooth and easy to use.
Jan. 14, 2026
J'ai testé cette application pour une migration Shopify → PrestaShop avec un très petit ensemble de données (environ 20 produits et quelques clients), et le résultat a été un désastre complet. Dès le début, la migration a généré des dizaines de problèmes critiques : Les pages produits renvoyaient des erreurs 404, même en utilisant l'aperçu du back-office PrestaShop. Les catégories étaient visibles dans le back-office mais n'étaient pas correctement liées à la boutique, ce qui perturbait le routage. Incohérences entre les tables de produits (product / product_shop) nécessitant des corrections SQL manuelles juste pour rendre le site utilisable. Les commandes importées affichaient des produits et des images incorrects par rapport aux commandes Shopify d'origine. Les données de commande et les associations de produits étaient totalement peu fiables. Ce qui est encore plus frustrant, c'est le modèle de tarification : les options essentielles (URL SEO, redirections, etc.) sont facturées plus de 50 $ chacune, et même lorsqu'elles sont activées, elles ne fonctionnent pas de manière fiable. Après avoir perdu une journée entière à dépanner une migration test, il est devenu évident que cet outil n'était pas prêt pour la production. Cette application crée plus de problèmes qu'elle n'en résout. Je recommande vivement de l'éviter si vous accordez de l'importance à votre temps, à l'intégrité de vos données ou à votre santé mentale. Traduit avec DeepL.com (version gratuite)
Hello Kymaya, Thank you for sharing your detailed feedback. We understand your frustration and appreciate the time you took to describe the issues you encountered during your Shopify → PrestaShop test migration. We also note that the review was translated into French. For clarity, our support and engineering teams primarily operate in English, and reviewing the original version of the feedback often helps us analyze technical details more accurately. That said, the concerns you raised are clear and understandable regardless of language. Shopify to PrestaShop migrations can be technically complex, particularly when it comes to product-shop associations, URL routing, and order data mapping. Our service is designed to automate the core migration, but certain store configurations, PrestaShop versions, or third-party modules may require post-migration adjustments. Issues such as incorrect order associations or the need for manual SQL corrections are not the experience we aim to deliver. In such cases, our support team can review migration logs, validate mappings, and apply fixes where possible. Regarding paid options such as SEO URLs and redirects, their behavior can depend on the target store’s configuration and enabled modules. We regret that these features did not meet your expectations in this instance. We value constructive feedback and would welcome the opportunity to review your case in detail, including the original (non-translated) version if available, to better understand what went wrong and how we can improve. Kind regards, Cart2Cart Support Team
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