Cart2Cart Store Migration App

Sept. 15, 2024

I think I used this app when first setting up my website. It was some time ago so I don't quite remember but it was showing in the list of apps in my store. Anyway, after recently clicking on the app in error, I've been bombarded with pushy emails, even though I replied to explain I don't require their services, the hounding emails continue to come. It's not professional and certainly not a way to retain customers. I most certainly will never use this app in the future because of this terrible practice.

Aug. 29, 2024

Cette application est une véritable arnaque ! Nous avons payé plus de 600 USD pour rien. Fuyez si vous souhaitez faire une migration de Prestashop vers Shopify ! Le support client et sav est inexistant. Nous avons perdu plus d'un mois de travail avec cette mauvaise application ! Ne perdez ni votre temps ni votre argent !

June 24, 2024

We signed up for the service migration package and paid over $1000 to help us speed up and streamline the migration from our magento store, unfortunately we are on day 12 and we have not yet had one full migration, it stops and technical support takes a very long time to be able to respond. We are ready for any help they need from our side, and requested they call anytime. Sales support is quick and 24/7, but it doesn't help because they keep telling you they will give it through to tech support so there is a big lag and delay in communication and execution. We thought they were in Canada or the US as stated on the app page so we can be on the time zone. It appears they are not. Our business is depended on a timely migration because it is a live store, with active customers and sales. We have to disable the firewall and security on our live magento while they run the migration, and it puts our live site at risk and makes the performance very low and slow. We have struggled for almost two weeks now to attempt to communicate that we need them to please prioritise help when a migration starts. It has been very stressful and frustrating. I think they could have a great app, but the practical implementation and available tech support for a live online store with high risk of loss with days of delay this is not an advisable option.

June 14, 2024

Yo ya había importado los productos de mi tienda en Ecwid cuando descubrí Cart2Cart. Por consiguiente, sólo seleccioné importación de Clientes y Pedidos. Cuando la importación terminó, descubrí que los Pedidos no estaban conectados a los Productos, a pesar de que cada Producto tiene un SKU único al que hacían referencia los pedidos en Ecwid. Cuando le informé acerca de este problema a soporte de Cart2Cart, me dijeron que, como no había seleccionado importación de Productos, no se habían hecho las conexiones de Productos con Pedidos y que, para poder conectarlos, debía pagar US$150 adicionales a los $98.40 que ya había pagado (en los que, dicho sea de paso, estaba incluida una tarifa bastante alta para preservar los números de Pedido originales ¿?). Sin embargo, ese no fue el único problema que encontré con la importación. En Ecwid había Pedidos que fueron obsequios (el descuento era igual al monto del pedido) y, en Shopify, quedaron registrados como Pedidos con monto pendiente de pago. Adicionalmente, todos los clientes suscritos a los comunicados automáticos de Ecwid se importaron en Shopify como no suscritos. Además, la mayoría de mis clientes están en Costa Rica y no tienen dirección física registrada ni teléfono. El proceso de Cart2Cart "inventó" datos: les agregó un número de teléfono falso, país Estados Unidos, estado Nueva York y ciudad Nueva York. Cuando exporté los datos de clientes para corregir esos problemas, descubrí que un campo "Notas" estaba lleno de texto con fines de línea que impedían el correcto reconocimiento de los registros a la hora de subirlos a Excel, por lo que tuve que editar cientos de registros manualmente para eliminar ese texto y poder corregir los datos para volver a subir los datos correctos en Shopify. En resumen, ha sido una absoluta pesadilla el proceso. No lo recomiendo para nada.

May 29, 2024

Je ne recommande pas du tout cette application pour une Migration Prestashop vers Shopify. Le support est inexistant et il faut payer des suppléments pour tout car rien n'est prévu de base pour Prestashop. Développeur peu scrupuleux qui refuse de rembourser alors que la migration n'a pas fonctionnée sous prétexte qu'il existe une version de demo de 10 produits gratuite qui elle fonctionne. Utilisez des tableaux CSV vous gagnerez du temps.

Jan. 24, 2024

The app has limited functionality, is cumbersome, is expensive, and especially the customer support staff is unresponsive.

July 3, 2023

I gave up. After 4 hours of back and forth with technical support, the migration tool could not connect to my shopify store. Tech support changed permissions in my shop manually and claimed it was working, but this didn't help. They promised to follow up by email - all I got was canned troubleshooting instructions which were not useful. Good luck!

Feb. 9, 2023

Bad and very unpleasant customer service. 30 minutes of chat, for simple questions. They say they'll get back to you by email, but I'm still waiting. Moreover, when you delete the application, it is still present on your store. The chat support is unable to explain why and give a solution.

Nov. 4, 2021

This app is NOT USEFUL at all. Its a PAID app, nothing for free. I paid 70$ for migration. And Migration was wrong. I write like 20 mails . I sent screenshots and after a week they dont give me a solution. Variants Photo and Inventory didnt sync.

Oct. 13, 2020

very bad customer support ! app didn't work as it should be and I have reached out to tech support 3 times already and I get is the run around. they ask me to explain everything all over then advise that tech will reach back to me.

Aug. 17, 2020

the worst service ever used. bad import service, it has a lot of problems. the WORST CUSTOMER SERVICE i ever used. using this application is a nightmare, costs are crazy and will give you a lot of problems. you will realize that importing products manually is better.

Aug. 9, 2020

After the transfer my images were not available for use independently of their product listing. I cannot use an existing image on another product. I will have to re-upload all images to actually have them in the system. All images for theme and design elements are also not included. Every image for my website will have to be uploaded manually. Subscribers are also not included in the transfer so you will lose all of your subscriber information. If a customer has created an account, it will no longer exist. Double check all of your links and data because the transfer does not work as well as it claims. It would be easier and save you time and money to just do everything manually to ensure that you have all of your data and that everything works correctly. This is a relatively useless app.

May 7, 2020

Absolutely Awful, Used this service to minimize my migration work for a Wix store, Migration was painful and required support. This was a fresh Shopify store with no other Apps installed. Then every previous customer emailed a re-confirmation email. Car2Cart store took no responsibility (I didn't email them!) and was incredibly unhelpful, offered no refund. This created twice the amount of work I was trying to avoid. But I've been offered %50 off the next time I need my workflow ruined...

Sept. 26, 2019

Ive been trying to transfer my information, the Technicians are NEVER there, they can't transfer without the technicians, I live in Canada and by the time I wake up the technicians are out of the office, and by the time I sleep they aren't there yet. They have all these employees but no one that can actually help you with the migration.

Aug. 13, 2019

NEVER would I use this again. I give one star just because their pre purchase sales ability is very good! There is so much work to do after they HAVE YOU do the migration. Customer service was delayed emails, and the time I made a lady speak to me and struggled to understand her, it was no help. They wanted MORE money, and it took everything over in a jumbled mess.

June 24, 2019

Still 0 Star. The migration service is poor. I'm try the full migration but I just lost my time. the synchronization sistem is too much Bad And Now I just need my Refund by my add fund but they don't give it to me. UPDATE They starting refund process AFTER 2 WEEKS. And they is SO ANOING because I’m just want my Refund and they still saying many times “ We will be able to add $50 to your Cart2Cart account, if you change the review in Shopify. It is very important for us.” Really they Don't care about CUSTOMERS and a GOOD Quality Service.

April 3, 2019

POOR order migration service While it was importing, It was stopped at certain period, and requested to run again. they did send all customer and text message notification turned ON and all the customers got tons of email and order confirmation text messages....some customers were received text messages for few hours This was DISASTER !!!!

May 3, 2019

I have to update my review, this app transferred the products over with the pictures and descriptions. But seems to have caused a lot of issues. Redirects are not proper, titles/descriptions now have utf decoding issues. Pay for the basic features and plan on doing all of the labor intensive stuff by hand.

Feb. 12, 2019

I've used them twice now. The first time was 6+ years ago and I forgot why I should not use them. Both times with HUGE headaches! I will never use again. I migrated almost a month ago, I'm still missing orders as well as many URL redirects were broken, items and URLs had duplicates. I have many upset customers trying to buy off a registry what takes them to a 404 page. All you will ever get is: "I have put the highest priority to this task and ask techs to work on it first thing tomorrow", then you wait, then you will get an email asking for "examples" of the issues, which they already have, but because they are in Russia, it will take 24 hours for you to hear back, if at all, and then it will be with another question, to which they have the answer. Like I said, missing order and still NOTHING from them except . . . the highest priority etc. You never hear from them to even know what the status is. Use another company, or find a guru to do it for you. Save yourself the headache.

Feb. 7, 2019

Poor. The estimate for the migration was 31 hours, we have just over 11,000 products and 10,800 customer files and it took 8 DAYS!!! We were given excuse after excuse for the delays like we were 'Trial' customers, which we were NOT, we were paid, blaming Shopify for limiting the API connections, which Shopify stated they don't, MULTIPLE TIMES but finally done. We also have many items incomplete that we are correcting. We did take the insurance for the re-migration but can't wait another 8 days, we are still working to reconstruct the ones with missing information which has pushed back our re-opening of the site by 3 weeks. They need to get their stuff together and give accurate time estimates. Also, their support sucks, if you email them they 'normally' respond in 24 or more hours. Buyer Beware!