Cartloop SMS Marketing
1:1 Human-Powered SMS Conversations, Cart Recovery & Chat.
Rating
4.8
feedback
99
chart
#10,986
All reviews
Rating Breakdown
Review RSS Feed
July 15, 2021
Love this app and and the support is amazing. My results from using this app has been tremendous! Extremely easy to install and my clients love it.
Hi Sophia, We love how well your audience reacts to SMS marketing and it gets better and better! You're amazing! xx Alexandra
July 13, 2021
I just started with them and the experience so far has been straightforward, pleasant and personable. I like the fact that you are assigned a dedicated customer success associate to help you along with this. Also, I like the various pricing available for me to choose based on business level. I a waiting to see how they help with my sales, but again so far so good.
Hi Camille, so happy to hear about your experience. Your early results are amazing and I have an amazing feeling about the next months! xx Alexandra
July 7, 2021
So many great things to say about CartLoop. First off, I’ve never had so much help from everyone on the team. They really want to help you succeed. Most companies have you sign up and then you never hear from them again. I’m even in a slack channel with their team! Very cost efficient and in depth features in the platform. Highly recommend.
Hi Dom, we're so happy you enjoy Cartloop and the team. I feel like this is the beginning of a really nice collaboration. xx Alexandra
July 2, 2021
Let me say "Wow" the team and support is gold, really reactive and helpful when you have any questions, they are really there to support your growth, something that is rare nowadays, it's a win-win situation and I recommend them 100%.
Thank you, Michael. You have no idea how much we appreciate your positive feedback. xx Alexandra
July 1, 2021
Amazing team and great service. Started seeing results even during the trial. Can't wait to grow things together :)
We have a good feeling about this, Sarah! Let's grow together indeed. xx Alexandra
June 28, 2021
Highly recommend this app! Very easy to navigate and customer service is amazing, thank you Alexandra!!
We're so glad you enjoy it! Happy to have you onboard! xx Alexandra
June 22, 2021
I love this app & the representatives. Alexandra makes it so much fun to set up a marketing platform and work lol. I also am in love with the layout of everything very simple and easy to use. While getting the most impact!
Hi Dara. We love having you with us and cannot wait to grow together! You're amazing! xx Alexandra
June 22, 2021
Just recently installed this app so I can't speak on how well it converts and what the projected revenue would be like. However, support is really useful and Alexandra listened to all my questions and suggestions. As text messages get higher open rates than email, I'm hopeful this will be worth it. Can't wait to start earning money together!
Hi Megan, thanks a lot for your nice words, we appreciate that! We cannot wait to start earning money together too, so exciting! xx Alexandra
June 19, 2021
Absolutely amazing response time. Everything is integrated automatically. Just few clicks and good to go!
We're so happy you enjoy our services. Keep in touch! xx Alexandra
June 18, 2021
very good app I love it 10/10 it does everything ineed customer support is friendly i cant complain tbh
Thank you for your lovely feedback, we're happy you enjoy Cartloop. xx Alexandra
June 15, 2021
SO happy with the results and customer service we received. We're a small business and the subscriber and conversion rates we see are amazing. 24 hour helpline is great and I get responses within minutes every time. Set up is incredibly easy too. The most hassle free way to land conversions and build an sms subscriber base hands down.
We really appreciate your nice words, Amelia and we're happy you enjoy Cartloop. Cheers! x Alexandra
June 15, 2021
Awesome customer support. Really looking forward to the results! I think the personal touch is always a great customer experience
Thank you, Peter. I'm sure you'll love the personal touch! x Alexandra
June 11, 2021
Great customer service. Real professionals interacting with your customers. Try it out on our store www.crownedspice.com! :)
All in for happy customers! Thanks for your kind words, means a lot to us! x Alexandra
June 10, 2021
Amazing support so far - just getting up and running, but very professional Company, will hopefully know in the next week or so how well the app performs in terms of conversion uplift.
Thanks a lot, Mark, we have a good feeling about this! x Alexandra
June 4, 2021
Great service! Support helped in setting up the popup and gave advice on best practices, would recommend
We really appreciate your nice words. Super excited to work with you! x Alexandra
June 1, 2021
Lisa was amazing! Cartloop fixed my issue super fast and replies within minutes! Would highly suggest this app :)
Thank you! It was my pleasure, Barbara! Super excited for what's coming next! xx Lisa
May 20, 2021
I really love this app for sms marketing. The team helped me with helpful installation they gave me instructions and even did a zoom call.
And we really love our customers! Thank you! xx Lisa
May 17, 2021
This app has helped me improved my abandoned carts recovery rate massively, I'm currently sitting at 17% recovery rate, it's easy to set up and use only took 10 mins to work out how to use it
This is what keeps us going! Thank you for your honest feedback!
May 12, 2021
Honestly, one of the best apps but more importantly, the most amazing customer service I've ever experienced. You can definitely trust them with your customers. Couldn't say good enough things about this app, all good so far!
Thanks a lot for your kind words, we appreciate it! Let's get these abandoned carts back! Alexandra x
April 29, 2021
I was incredibly dubious about using Cartloop, especially for a brand we're so cautious about keeping the right tone of voice for – we're in quite a sensitive space that requires an enormous amount of empathy. Outsourcing support on a channel as intimate as SMS was a risk. I cannot tell you just how impressed I've been! Alexandra has been utterly fantastic at understanding our brands' mission and ensuring that Cartloop's support agents also understand what our brand is about and proactively monitoring conversations on our behalf. What's been even greater is the feedback we're seeing from customers. We've even tested it from our own devices to ask somewhat more challenging questions and the Cartloop team delves into our FAQs, into our reviews, past conversations, goes through our site and ensures they're answering a customer message to the best of their ability. Super, super impressed! Side note, Lisa's interview on the Cart Overflow podcast was equally fantastic and a real insight into the power of 2-way SMS to build a deeper relationship with our customers for the long term. Thank you guys!
This made our day, Tom! Really appreciate your feedback. It's what keeps us going! Super excited to scale together! 🚀 Lisa xx