Cartly Cart Drawer Upsell
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After some research the most straight-forward app with good design and customisation options. Unfortunately it messed with my cart and the whole site. Articles that were added / deleted didn't update, the entire page was slow and link reactions didn't work properly. When closing the slide cart underneath the so-far (theme) cart became visible. Customers were writing they almost hadn't purchased because the cart wasn't working correctly. So I had to delete it instantly. I wrote a message to the support team and if you manage to fix this I'd be happy to come back.
Thank you for your feedback—we’re really sorry for the experience you had. Please reinstall the app and reach out to our support team; our entire team (including developers and designers) is here to help you. We recommend keeping the app embed disabled initially to avoid it showing on your store. We’d love to fix this for you and have you back!
App has good potential but customer service is very poor. They promised they would do some customization work on the cart drawer for me within a few hours but it's been 48 hours and still nothing has been done with no updates. In that time I have found another app that is better cheaper and the customer support is a lot faster.
We’re sorry for the delay and understand your frustration. Your request requires development work, which is why it’s taking a bit longer than initially expected. Please rest assured that the team is actively working on it, and we’ll update you immediately as soon as it’s completed. We appreciate your patience and the chance you gave our app, and we’re committed to improving both our speed and communication moving forward.
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