Carts Guru
Marketing automation for SMS marketing, email, FBM retargeting
Rating
4.5
feedback
21
chart
#15,832
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
10%
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Less than a month
38%
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Less than a year
38%
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More than a year
14%
Reviews Summary
The reviews for this Shopify App are quite mixed, with some users expressing frustration and disappointment while others are highly satisfied with the app's features and customer service. One common theme in the negative reviews is the presence of bugs, technical issues, and poor customer service. Users mentioned losing money due to technical defects, campaigns disappearing, and being charged without permission. On the positive side, users appreciate the app's ability to send SMS internationally, its ease of use once understood, and the combination of email, SMS, and Facebook Messenger in one place. Customers also praise the customer service for being helpful and responsive.
Highlights
Review RSS Feed
All reviews
April 2, 2023
THIS APP DID NOT WORK FOR US. WE DO REGRET USING IT - WE DID FOR THE LONGEST TIME BUT WERE TOO BUSY TO START ALL OVER AGAIN WITH A MUCH BETTER CHOICE with OTHERs AND THEY'RE SO MANY.. We used this app for 3 or more years, now as we are shopping around, we can safely say: the app has TONS OF BUGS and tons of technical issues and very poor customer service, till the last day, we kept following up on emails about technical issues we had, too much headache, they tell you "clear your cache", "your computers are old" or "not strong enough" - what a joke. One whole campaign just disappeared. HOW IS THIS EVEN POSSIBLE?!! They just suggested removing emails, which they did, we don't know what they removed and we never got this resolved. We CANNOT PUT A PRICE TAG ON HOW MUCH MONEY WE LOST over the years, we had to rewrite 100+ email templates and so many campaigns TWICE! in 3 years. We were asked to pay 4 times more, just because we complained about so many non-stop technical defects we faced - they said, "so we can serve you better" we need to charge you 4 times more. For us, it was not worth paying more and were very happy to close our account. We now starting with a much better application, costs less, more established and better customer service. We would not use this app even if we're getting paid to use it. For us we believe, THE LONGER we stayed as a business the worse it got, as if we were digging our own graves. LOOK AROUND, DO YOUR homework and make a decision for today and for tomorrow.
April 19, 2021
User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.
Hi Michael, I’m sorry to hear about the negative experience you’ve had with our platform. Indeed, your plan wasn't fitting your needs and as soon as you raised the matter, we promptly moved your account to a better fit as we have different plans available. Carts Guru’s SMS technology is better than Klaviyo's and has the same segmentation possibilities. I’ll be more than happy to walk you through them. Our SMS rates are also lower than other Saas companies. Regarding the attribution model, we use the last standard in the marketing automation sector: 30 days after the reception of an SMS/opening of an email. As you are using different marketing automation platforms depending on the channel, it's perfectly normal that revenues don't match with your Google Analytics. I hope we can make you change your mind about our platform soon! Please don’t hesitate to get in contact with us at [email protected], or chat with us in the app.
March 10, 2021
I was looking for a free app that can text internationally and at first I had a hard time understanding how to create the campaigns and triggers but once I got the hang of it and got help from customer service, this app is actually very easy to use! I will definitely be using this for while to send abandoned cart SMS to visitors. Great customer service!
Hi Eden + Ash, thanks for your review and feedback! Glad to hear you're enjoying the app :)
Jan. 28, 2021
Taking a trial run and so far it's pretty good. Email+Messenger+SMS all in one place is something I am really looking forward to. Creating email campaigns and SMS process is pretty simple and straight. Worth the shot.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Nov. 22, 2020
One of the best customer service I received in Shopify. I like how email, SMS and FBM are combined in one app with a fallback flow. If managed well, you can save some cash on this.
We are so grateful for your 5-star review. Thanks for sharing your experience with us and the community.
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