All reviews

Rating Breakdown

  • 5
    79% (93 ratings)
  • 4
    9% (10 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (13 ratings)
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4 / 5 Share

March 5, 2021

I'm new to this app, but so far it looks pretty good. Very good support. I would like to see some changes in the workflow editor options, but other than that it seems pretty nice.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi there! Thanks for your review and feedback, we really appreciate it. We're actually working right now on making some changes to the workflow editor. We hope to launch them very soon :)

4 / 5 Share

March 31, 2020

The support of the app is bespoke. Customer service is doing their job very well! However, I find the whole interface quite difficult to operate.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 5, 2020

So far so good. Have not used it yet but I thought it would be worth a shot. Setup was a litlle confusing but not terrible.

Using app

8 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks so much for the review. If you still find anything confusing, please reach out to customer support - they're always happy to help!

4 / 5 Share

Sept. 22, 2019

Good app for re-targeting. Easy set up and easy to use. As a startup, I am using their free version and it has been great.

Using app

Almost 4 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 4, 2019

Awesome features - need to use a bit more to get more familiar but will get there. Thanks Carts Guru

Using app

Over 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 31, 2019

Good, but could be enhanced for user clarity. I'm basing this off other similar apps. I found the start a bit clunky and my onboarding call was scheduled for a time while the agent was AFK. Will update when I see results.

Using app

Over 2 years

Total reviews

6

Average rating

4.8

4 / 5 Share

June 29, 2019

I used this app to help me create more touchpints for recovering abandoned carts. It covers all of the best channels in one app. I got set up within about 20 minutes and was ready to go!

Using app

6 days

Total reviews

7

Average rating

4.6

4 / 5 Share

May 29, 2019

Solid app, really helpful to increase ones roi. Found a few minor bugs but their team sorted everything out swiftly

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

March 16, 2019

This is an important app, comes highly recommended. I havent put it to work fully, but setup was very easy.

Using app

28 days

Total reviews

1

Average rating

4.0

4 / 5 Share

April 9, 2019

Good app so far. Simple interface makes it easy to navigate to the tabs I need. The system is straightforward, set rules and Cart Guru takes care of the activity. Update: Had some problems at first getting the rules set. Worked with Leo on their team and he's helping me get through it. Also had a chat with Ivi their customer success manager and she's helping create templates and strategies to test. They take good care of their customers.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hello Andre, We take customers feedback very seriously and we are sorry to hear you have had issues with the app. We are here to help, our technical team is looking into why we don’t get the visitors language information from your website. In the meantime, we had a look at your account and found an error in the way you set up your retargeting conditions which is the reason why we didn’t retarget any of your abandoned carts. But don’t worry, our customer success team have set up your retargeting strategy to make it work from now on. Regarding your questions on Facebook Ads, you can set up the pixel properties directly in carts guru (my.carts.guru -> Facebook ads settings) or manually on your website. We have just checked your website, and we can confirm that only one pixel is triggered. We are more than willing to extend your trial for 10 more days. We will be in touch by the end of the day, Best, Carts Guru Team