Carts Guru

April 2, 2023

THIS APP DID NOT WORK FOR US. WE DO REGRET USING IT - WE DID FOR THE LONGEST TIME BUT WERE TOO BUSY TO START ALL OVER AGAIN WITH A MUCH BETTER CHOICE with OTHERs AND THEY'RE SO MANY.. We used this app for 3 or more years, now as we are shopping around, we can safely say: the app has TONS OF BUGS and tons of technical issues and very poor customer service, till the last day, we kept following up on emails about technical issues we had, too much headache, they tell you "clear your cache", "your computers are old" or "not strong enough" - what a joke. One whole campaign just disappeared. HOW IS THIS EVEN POSSIBLE?!! They just suggested removing emails, which they did, we don't know what they removed and we never got this resolved. We CANNOT PUT A PRICE TAG ON HOW MUCH MONEY WE LOST over the years, we had to rewrite 100+ email templates and so many campaigns TWICE! in 3 years. We were asked to pay 4 times more, just because we complained about so many non-stop technical defects we faced - they said, "so we can serve you better" we need to charge you 4 times more. For us, it was not worth paying more and were very happy to close our account. We now starting with a much better application, costs less, more established and better customer service. We would not use this app even if we're getting paid to use it. For us we believe, THE LONGER we stayed as a business the worse it got, as if we were digging our own graves. LOOK AROUND, DO YOUR homework and make a decision for today and for tomorrow.

April 19, 2021

User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.

March 10, 2021

I was looking for a free app that can text internationally and at first I had a hard time understanding how to create the campaigns and triggers but once I got the hang of it and got help from customer service, this app is actually very easy to use! I will definitely be using this for while to send abandoned cart SMS to visitors. Great customer service!

Jan. 28, 2021

Taking a trial run and so far it's pretty good. Email+Messenger+SMS all in one place is something I am really looking forward to. Creating email campaigns and SMS process is pretty simple and straight. Worth the shot.

Dec. 15, 2020

I use this app to launch my online store and i am super excited with the results. Thanks Sebastiano you made the process sooooo easy.

Nov. 22, 2020

One of the best customer service I received in Shopify. I like how email, SMS and FBM are combined in one app with a fallback flow. If managed well, you can save some cash on this.

June 23, 2020

Muy buena aplicación , deseando aprovechar el máximo. Buscaba una plataforma que fuera posible enviar sms a mis contactos, además que Beatrice está siempre dispuesta a ayudarme, muy atenciosa y te soluciona los problemas en el mismo momento.

May 26, 2020

hopefully, it works I'm pretty new to this! I want to make my first sale so we will see if I can get one with this app

May 25, 2020

I'm in the process to test it. It seems to me as a very good app. Can't wait when we get higher traffic and we can use it in a full range of features

May 7, 2020

I used this app to Recover lost sales. I recommend it to anyone looking to capture more revenue. I am a new store and everything makes a difference thanks Carts Guru!

May 7, 2020

This app is super useful for re targeting. We have increase our sales by using this app. I would recommended. Their customer service is amazing, they even help you out to set up your campaign. Just schedule a call with them and they will help you step by step, not to mention they are always available. A+ Pluss with Carts Guru

May 5, 2020

My team loves this app. They have drastically improved our sales and conversion rate. Most importantly, they have FANTASTIC customer service - they respond promptly and effectively. I would most definitely recommend Carts Guru!

March 28, 2020

Great app, very high ROI. Customer service is great and very responsive. Highly recommend this app!

Feb. 9, 2020

a bit expensive in compare to similar sms apps out there. even tough expensive , sms works well.....

Aug. 31, 2019

Good, but could be enhanced for user clarity. I'm basing this off other similar apps. I found the start a bit clunky and my onboarding call was scheduled for a time while the agent was AFK. Will update when I see results.

Aug. 8, 2019

Great App, definitely worth the investment. This app has multiple features and makes up for more than a few apps

July 22, 2019

I am very pleased, working well, easy to set up and easy to use and perfect help desk. Thank you, I will keep using

July 2, 2019

My abandon cart rate recovery was decreasing. I'm excited to use the text and messenger feature and review my rates after 30 days. This is a game changer it's like 3 apps in 1.

June 6, 2019

Best app for SMS retargeting, aban cart and campaigns. No issues at all! Love the dashboard and reporting features too!

June 6, 2019

Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.