Carts Guru
Marketing automation for SMS marketing, email, FBM retargeting
Rating
4.3
feedback
117
chart
#5,477
All reviews
Rating Breakdown
Review RSS Feed
April 2, 2023
THIS APP DID NOT WORK FOR US. WE DO REGRET USING IT - WE DID FOR THE LONGEST TIME BUT WERE TOO BUSY TO START ALL OVER AGAIN WITH A MUCH BETTER CHOICE with OTHERs AND THEY'RE SO MANY.. We used this app for 3 or more years, now as we are shopping around, we can safely say: the app has TONS OF BUGS and tons of technical issues and very poor customer service, till the last day, we kept following up on emails about technical issues we had, too much headache, they tell you "clear your cache", "your computers are old" or "not strong enough" - what a joke. One whole campaign just disappeared. HOW IS THIS EVEN POSSIBLE?!! They just suggested removing emails, which they did, we don't know what they removed and we never got this resolved. We CANNOT PUT A PRICE TAG ON HOW MUCH MONEY WE LOST over the years, we had to rewrite 100+ email templates and so many campaigns TWICE! in 3 years. We were asked to pay 4 times more, just because we complained about so many non-stop technical defects we faced - they said, "so we can serve you better" we need to charge you 4 times more. For us, it was not worth paying more and were very happy to close our account. We now starting with a much better application, costs less, more established and better customer service. We would not use this app even if we're getting paid to use it. For us we believe, THE LONGER we stayed as a business the worse it got, as if we were digging our own graves. LOOK AROUND, DO YOUR homework and make a decision for today and for tomorrow.
Feb. 4, 2022
Cette application est nul je confirme, vous verrez par vous même ,bonne chance . Je n'est rien d'autre à ajouter .
Dec. 20, 2021
The app has a lot of bugs, I didn't like the customer service, there are better alternatives than this app
Hello! We have reviewed our customer service records and we are sorry but we can't find any trace of communication sent to our support service regarding your account. We'll be happy to answer your questions and solve your bugs if you let us know the issues you had. Please reach out at [email protected] or chat with us in the app. Thanks!
Dec. 20, 2021
Worst sms app, price is too expensive and customer service is slow and it won't solve any of your problems, i don't recommend this app to anyone, waste of money
Hello! I'm sorry if you thought that our answer delays are too long. Our customer service is just available during weekdays, therefore, it's normal that our answer delays are higher when reaching out to us during the weekend. In any case, we hear your feedback and we will make sure to better mention it to avoid frustration waiting for an answer. Regarding our prices for SMS, apart from the prices listed on our website and inside your account, we offer $10 of SMS credit for free when you install the app to help you understand what you'll be generating in revenue and how many SMS you'll be able to send with that amount of credit. If you have any more comments or questions, feel free to reach out to us at [email protected].
April 19, 2021
User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.
Hi Michael, I’m sorry to hear about the negative experience you’ve had with our platform. Indeed, your plan wasn't fitting your needs and as soon as you raised the matter, we promptly moved your account to a better fit as we have different plans available. Carts Guru’s SMS technology is better than Klaviyo's and has the same segmentation possibilities. I’ll be more than happy to walk you through them. Our SMS rates are also lower than other Saas companies. Regarding the attribution model, we use the last standard in the marketing automation sector: 30 days after the reception of an SMS/opening of an email. As you are using different marketing automation platforms depending on the channel, it's perfectly normal that revenues don't match with your Google Analytics. I hope we can make you change your mind about our platform soon! Please don’t hesitate to get in contact with us at [email protected], or chat with us in the app.
March 10, 2021
I was looking for a free app that can text internationally and at first I had a hard time understanding how to create the campaigns and triggers but once I got the hang of it and got help from customer service, this app is actually very easy to use! I will definitely be using this for while to send abandoned cart SMS to visitors. Great customer service!
Hi Eden + Ash, thanks for your review and feedback! Glad to hear you're enjoying the app :)
March 5, 2021
I'm new to this app, but so far it looks pretty good. Very good support. I would like to see some changes in the workflow editor options, but other than that it seems pretty nice.
Hi there! Thanks for your review and feedback, we really appreciate it. We're actually working right now on making some changes to the workflow editor. We hope to launch them very soon :)
Feb. 19, 2021
great!!!!! really easy to work with I'm glad I found that app thank you very much for easy sms retargeting !!!
Hi there! Thanks so much for your review and feedback. Glad to hear you're enjoying the app :)
Jan. 28, 2021
Taking a trial run and so far it's pretty good. Email+Messenger+SMS all in one place is something I am really looking forward to. Creating email campaigns and SMS process is pretty simple and straight. Worth the shot.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Jan. 11, 2021
This app is great. Huge return on investment. Easy to set up workflow. Thank you! I would suggest this app for SMS!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Jan. 5, 2021
BEST APP ! Easy to use and Amazing features, very high ROI. SMS marketing is a big plus if you want to make the most out of your paid traffic.
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Dec. 15, 2020
I use this app to launch my online store and i am super excited with the results. Thanks Sebastiano you made the process sooooo easy.
Thank you so much for taking the time to leave us a 5 star rating and all the best with your new online store!
Nov. 22, 2020
One of the best customer service I received in Shopify. I like how email, SMS and FBM are combined in one app with a fallback flow. If managed well, you can save some cash on this.
We are so grateful for your 5-star review. Thanks for sharing your experience with us and the community.
Nov. 20, 2020
i use this app to help with all forms of email marketing from cart abandonment to sending out newsletter promos and more. its really versatile and very simple to use it covers all bases sms, email and even facebook messenger dont hesitate
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Nov. 19, 2020
I would definitely use this over and over again. fantastic! this app can help you generate a tun of money with marketing!
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Sept. 29, 2020
really really useful and top customer care! carts guru is the top application for sms, dm and email marketing.
Sept. 21, 2020
De momento super atentos, eficaz y no muy difícil de usar. Hay un monton de opciones muy buenas para mejorar tu tienda. Recomendada!
Sept. 18, 2020
I just installed this app for my new store and it is so easy and seamlessly presented that I feel confident in it already. Amazing user experience so far!
Aug. 31, 2020
This app has great support and does what it promises. Definitely recommended to everybody wanting to increase their conversion rate.