Casa Loyalty Points & Rewards
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Just as I finished setting up the Casa app, Vinay reached out to ask how everything went and whether I needed any help. He even asked about one step I had completely forgotten about — and honestly, it was the step I was dreading! He offered to take care of it for me, and I’m incredibly thankful he did. I’m so excited to start using this rewards program, especially with everything it offers for FREE! It took me about 10 hours to customize and set everything up exactly how I wanted it, but surprisingly, this has been my favorite app to set up and use so far. The customization options are great, and the customer service made the experience even better. Thank you, Vinay and Casa Loyalty!
Quick set up and I was able to talk to a real person so I was very happy with the customer support.
Vinay was extremely friendly and patient. He answered all of my questions thoroughly and guided me through the process step by step when I asked to make the changes myself. I really appreciate his help and support!
Vinay help me alot, thank you for that.
Ateeb was very helpful with the setup of this app on my Shopify store. He asks 3 simple questions, once answered he works his magic. Simply amazing!! I highly recommend using this app and get the help you need, it’s right at your fingertips.
quick response when I needed help, easy to setup and use
Fijne app, handig in gebruik en fijne ondersteuning via live chat. Aanrader!
Got great support from the team! They are really helpful in answering questions and testing out features for my shop.
Vinay, did a great job and responded to my requests in a timely manner.
Nice and easy to use app. Was assisted by Mr Ateeb who was of great help
Agent was extremely helpful and made sure my app was set up perfect and offered to help set up landing page.
This issue took patience and several rounds of checking, but the Casa team stayed with it and got my loyalty program resolved. They verified the VIP multipliers, removed an unintended future gift-card benefit without affecting existing customer balances, history, tiers, or issued rewards, and provided the written confirmation I needed. I appreciate Vinay, Sam, Hamza, and the developer team for their hard work and follow-through.
What a great app to use alongside my store, works well with some great customisation available. I don't use all options currently but there is a chance that I may and at the same time there are options for many different businesses. Online chat/customer service is great, straight to the point with their answers and knowledge of their systems. As with any add on make sure you custom to your store requirements.
Tiene todas las funciones que quiero
Really smooth experience setting up my program, with a pleasantly quick and efficient turnaround time the one time I needed to reach out to chat support. I was sure to provide clear details in my first message; within minutes they were able to jump right into addressing my queries, point by point. That was at midnight on a Saturday. I'm pretty pleased with how my Loyalty program has come together. I got way more out of it than I originally intended. It was my first time setting one up and I was able to pull it off with some minor assistance from Sam. Thanks again mate.
We've been using Casa Loyalty on our Shopify store for a while now. Along the way we ran into a few issues — POS points sync, some tweaks to the invoice-related email templates — and the Casa team responded quickly every time. Sam, Ateeb and Waqas in particular actually followed through and tested things properly before getting back to us, rather than giving us a brush-off answer. The POS points sync issue got fully resolved. Overall, it's a team that genuinely puts in the effort to solve real problems for merchants — would recommend to other Shopify stores running POS in physical locations.
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