Crozy Nook Interiors review for Ace Catalog Maker: PDF Catalog
June 9, 2024
Customer support is unresponsive. We've had issues importing products from Shopify and received no help despite multiple attempts to reach out. This lack of assistance has significantly hampered our workflow. It's frustrating to deal with unresolved technical problems. Customer service should be more proactive and responsive. We expected better support for a paid service.
* FAKE REVIEW REPORTED TO SHOPIFY PARTNER* : We have reported this review to the Shopify Partner team. Historically, a competing Shopify App Developer has submitted two (2) DMCA takedown requests that we believe are unfounded. We do not know who is behind these attacks but suspect a third-party group may be involved based on the locations of the fake stores. Although we cannot prove who is behind this review, our analytics indicate it is not genuine. We publicly ask the Shopify Partner team to investigate and remove these malicious reviews. We are also attempting to reach out to the competitor in the hope that we can cooperate to identify if a third party is indeed involved in this situation. While our app is not perfect, our team investigated the usage of this specific store on our app and found no real user engagement. We utilize various analytics tools to communicate this to Shopify Partner and report malicious reviews orchestrated or paid for by third parties. Our team is devastated by the never-ending waves of attacks and would greatly appreciate more help from the Shopify Partner team. While the Partner team has historically removed these malicious reviews, the period between when the reviews are posted and when the Partner team takes action significantly impacts our ranking and install rate.
Interactive Flipbook Catalogs Maker For Shopify | CatalogAce