Rating
3.6
feedback
43
chart
#743
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
5%
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Less than a month
19%
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Less than a year
58%
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More than a year
19%
Reviews Summary
Channable is a powerful app that offers great functionality for managing feeds and integrating with various marketplaces. Users appreciate the ease of use once they get familiar with the system and the ability to customize product data and feeds. The support team receives high praise for being responsive, helpful, and knowledgeable, going above and beyond to assist users with setup and troubleshooting. However, some users have raised concerns about the high cost of the subscription, occasional issues with feeds not working properly, and slow response times from support, especially during critical situations. There are also mentions of the app being complex to set up initially, requiring time to understand and navigate.
Highlights
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All reviews
Feb. 4, 2025
Channable’s Support Is an Absolute Disaster! The platform might be excellent when everything runs smoothly, but the moment something goes wrong, their support is beyond terrible. Considering how critical this system is—responsible for exporting all our feeds to marketplaces, Google and Facebook marketing campaigns—their response times are absolutely unacceptable, downright disgraceful, and meanwhile, you’re losing massive amounts of money—clearly not their concern. There’s zero escalation in their support at all; it’s all handled by email, and it takes hours between each reply. Seriously, think twice before installing Channable—ask yourself if you’re ready to suffer huge financial losses the moment something stops working, because they sure won’t rush to help.
Hi WeShoes, Sorry to hear about your recent experience with our Support. We have evaluated your situation and we agree that our resolution time should have been better. We will cherish this feedback, so we can improve our Support in the near future. We want to reassure you that the response time you have experienced was an exception caused by the Shopify migration. Our normal reply time lies within a working day. That being said, thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
Jan. 29, 2025
Solid application when it work but rather expensive. Feeds sometimes stop working and it takes them days to react to our messages. There‘s no proactive monitoring from their side. The damages are huge when feeds don‘t work for 48 hours because prices and quantities are not updated on markerplaces. The support is way too bad for the amount they charge for the subscription.
Hi Pokecard Store, Sorry to hear that you feel that way about our Support department. We believe our pricing, which has free support included, is a fair and competitive price. You mentioned that there is no proactive monitoring from our side, and that is correct. We are a self-help tool, which means that you are responsible to monitor your own channels within our tool. We can reassure you that blocking your export channels was an exemption that was needed because of the Shopify migration. We wanted to make sure that all our Shopify customers had enough time to make their necessary changes without those changes affecting their export channels. We take your feedback seriously and we will use it as an example in our Shopify migration evaluation. Thank you for using our services and we hope the collaboration continues for many years to come. Regards, Channable Team
Dec. 17, 2024
The app is definitely limited in some ways and takes a lot of time to get used to, but once ready it runs super smoothly. We use it for Shopify and different marketplaces. The support of Channable is really good and they try to give you the best solution.
Sept. 10, 2024
Alpine is tevreden met het gebruik van Channable. Met Channable kun je gemakkelijk product data bewerken, feeds maken en API koppelingen opzetten. De goede support is daarbij een dikke plus.
June 19, 2024
At the begining it seems a bit clunky and for ITs..But it's actually very user friendly if you put some efforts and practice to understand how it works. It's very powerful due the 'rules', which are the core of Channable. This allow you to fix some issues on how your products are displayed on the market places. The support team is awesome, very professional. Also, instead of having your descriptions translated, you can keep your own (most of the feeds don't allow you this, saying "it's easy we translate it', which actually what we don't want..but to keep the original proof-reading) Now it's a bit costly but it is what it is. Overall, i really recommend Channabe, seems the best out there!
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