mysuncatcherdream review for Chargeflow Dispute Chargebacks

Hey Ah Hock - I'm Ariel, the CEO and co-founder of Chargeflow. Thank you for taking the time to share your feedback. I'm personally here to address your concerns and ensure your satisfaction with our service. I apologize for any confusion regarding the charges from our app. We strive for complete transparency and clear communication about our fees. I understand that unexpected charges can be concerning, and I am dedicated to clarifying this matter for you. You began using Chargeflow on August 10, 2023. Within two weeks, we successfully handled a chargeback on your behalf (Case ID: 9912287528), demonstrating the tangible benefits we offer to your business. The charge you noticed was a "Success Fee," which we only apply after successfully recovering a transaction for you. This is in line with our commitment to a success-based pricing model, ensuring that we only benefit when we bring value to your business. Given this context, I believe the 1-star review might be based on a misunderstanding. We adhere strictly to our pricing policy, which you agreed to upon signing up. Our goal is to assist entrepreneurs like you in combating fraud and enhancing your business's financial security. As a fellow founder, I kindly ask you to reconsider your review. Such feedback significantly impacts our app's performance and ranking, potentially misleading other merchants who could benefit from our solution. I'm committed to making your experience with Chargeflow a positive and fruitful one. I've sent you an email outlining a detailed plan for how we can proceed, including a special offer designed just for you. I'm asking for the opportunity to demonstrate the full value of Chargeflow to you. Please feel free to contact me directly at [email protected] to discuss any further concerns or questions you might have. Your feedback is invaluable, and I'm hopeful we can transform your experience into a positive one. Best, Ariel