Chargeflow Prevent Chargebacks
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They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Sadly hard to navigate through and to understand ..
Hi Aleo, thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant. We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out. We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly. The Chargeflow Team
Not satisfied with results. We are losing chargebacks that were fraudulent
Best Support and App Ever! Thank you, PS: Hands Up for Jason Support!
DO NOT INSTALL THIS APP. I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time. Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation. Not on the pricing page. Not prominently on the App Store listing. Not before installation. At the very end, after you've already invested your time. When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it." That completely misses the point. A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time. The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice. We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer. If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management. Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it. Avoid.
Hi Pixel Burn, thank you for the detailed feedback, and we're sorry the $100 authorization hold wasn't made clear to you before you invested the time setting everything up. That's a fair criticism, and we hear it. To clarify for anyone reading: Chargeflow is free to install, and the $100 is a temporary authorization hold tied to Alerts enrollment, not a charge, released per our standard processing timeline. But you're right that this should be disclosed clearly upfront, not surfaced later on. Our customer experience department has reached out to you directly to make this right and to make sure this gets fixed at the source, not just explained away. The Chargeflow Team
I had a really great experience with Chargeflow support, especially with John. He was very helpful, responsive, and guided me clearly through everything I needed. He took the time to answer all my questions and made the setup process much easier to understand. Thanks to his support, everything is now set up correctly and I feel much more confident using the platform. Highly recommend their service and big thanks again to John for the amazing help
great customer service, cool guys
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE. I had this app installed on my store for a couple of years, and I seriously regret it. Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10. When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself. Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template. The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane. I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast. Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning. This app did not protect my store. It cost me thousands and made chargebacks worse. My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response. Never again.
Hi OutStorm Scooters, thank you for sharing this, two years is a long relationship and we want to understand what changed. Chargeflow operates on success-based pricing: you only pay when we recover a chargeback for you, 25% of the recovered amount, with no long-term contracts, no hidden fees, and complete transparency. We know fee questions on reopened or re-disputed cases can be confusing. Our customer experience team has reached out to you directly to go through your account and answer any questions. The Chargeflow Team
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
amazing support got my issue resolved extremely quick!!
Aubrey was great to work with. Saved the day in the last moment
Support is amazing, jason helps out a lot with the support side
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