Chargeflow Prevent Chargebacks
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Want to just give some credit to John, was fantastic help, top tier customer support.
If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.
Hi Nuleri, thank you for the feedback, and we're sorry your experience with us fell short. Looking back at this, we didn't get you clear answers quickly enough, and that's on us. We've reviewed what happened internally and made changes so it doesn't happen again. We've reached out to you directly to put things right. The Chargeflow Team
Amazing service and very helpful staff.
Great app and great customer service
Hi MaxSleek, Thank you for the rating, and we're sorry it's this one. There's no written review here, but we've looked into your experience with us and we know it fell short - both on the answer you were waiting for and on how long it took to get to you. That's on us, and we're not going to make excuses for it. We've reached out to you directly with a clear explanation and a way to make things right. We've also taken the issues this raised back to our team, because the gaps here weren't about one conversation — they're things we need to fix. If anything is still unresolved, please email us directly at [email protected] and it comes straight to us. The Chargeflow Team
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
10/10 service from the Chargeflow team
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
Maria was amazing she is very helpful and quick to help. Again thank you Maria!
They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Not satisfied with results. We are losing chargebacks that were fraudulent
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