Chargeflow Prevent Chargebacks
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The feature set is very comprehensive and addresses the main chargeback and fraud-prevention challenges I needed to solve. It has been a valuable tool for managing these issues more efficiently.
If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.
tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY. been using the app for about nearly a year. not worth it, success rate is about 10%. I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses. when i went to chargeflow this is what they said: customer support rep: Aubrey I completely understand where you’re coming from. If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you. The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case. If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.
I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow. We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it. Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39. When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that. Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all. Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.
Hi RETROVERSE, thank you for the feedback. We take billing accuracy and clear communication seriously, and it sounds like our team didn't meet that bar for you. Billing for our services is governed by our Terms of Service and any signed order form on file, which outline how fees are calculated, when charges apply, and how account updates are processed. We're following up on this directly with you to make sure everything's accurate and resolved. If anyone else reading this has a billing question, please reach out to our support team so we can look into your account specifically. The Chargeflow Team
Carla from Chargeflow provided exceptional support. She was incredibly responsive, patient, and genuinely took the time to understand my situation rather than giving generic answers. She made the whole process feel straightforward and kept me updated throughout. Really impressed with the level of service. Carla is a huge credit to the Chargeflow team and easily one of the best support experiences I’ve had. Highly recommend.
Want to just give some credit to John, was fantastic help, top tier customer support.
If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.
Hi Nuleri, thank you for the feedback, and we're sorry your experience with us fell short. Looking back at this, we didn't get you clear answers quickly enough, and that's on us. We've reviewed what happened internally and made changes so it doesn't happen again. We've reached out to you directly to put things right. The Chargeflow Team
Amazing service and very helpful staff.
Great app and great customer service
Hi MaxSleek, Thank you for the rating, and we're sorry it's this one. There's no written review here, but we've looked into your experience with us and we know it fell short - both on the answer you were waiting for and on how long it took to get to you. That's on us, and we're not going to make excuses for it. We've reached out to you directly with a clear explanation and a way to make things right. We've also taken the issues this raised back to our team, because the gaps here weren't about one conversation — they're things we need to fix. If anything is still unresolved, please email us directly at [email protected] and it comes straight to us. The Chargeflow Team
Jory was incredibly helpful! With their assistance, I was able to save a hige amount of time.
Cassie is such a great, kind person who supports us through the pipeline. Thank you, guys, for the support
great app, and support fast support.
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