Chargeflow Prevent Chargebacks
The reviews for the Chargeflow app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, helpful staff members like John, Ben, Carla, Maria, and Jason, and easy setup and integration. Users appreciate the guidance provided by the support team in handling disputes and chargebacks efficiently. On the other hand, negative themes include issues with transparency in pricing, unexpected charges, difficulties in navigation, and dissatisfaction with the results of chargeback handling. Some users have expressed frustration with the app's fees, lack of clarity in communication, and concerns about losing cases.
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10/10 service from the Chargeflow team
The chargeflow team are very helpful. No matter what time you need help they are always there no matter what. Great support
Maria was amazing she is very helpful and quick to help. Again thank you Maria!
They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
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