Chargeflow Prevent Chargebacks
The reviews are sharply mixed, with many merchants praising Chargeflow for responsive, helpful customer support and an easy onboarding experience. Positive comments repeatedly mention specific team members by name, fast issue resolution, clear guidance during setup, and useful automation for dispute handling and chargeback prevention. Several reviewers say the app has helped save time, recover chargebacks, and provides a comprehensive feature set that is valuable for managing fraud and disputes. At the same time, a substantial number of reviews raise serious concerns about billing, transparency, and dispute outcomes. Some merchants report unexpected charges, duplicate or incorrect billing, pricing that did not match the advertised rate, and difficulty getting refunds or corrections. Others criticize the quality of the automated dispute responses, saying the AI-generated evidence was generic, submitted too early, or contributed to lost chargebacks. A few reviewers also say the app is hard to navigate or that it did not improve their win rate, with some claiming it caused financial losses rather than preventing them.
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Excellent, patient support — and genuinely free to start I'm a pre-launch store, so I've spent far more time asking setup questions than I have fighting disputes, and the Chargeflow support team has been outstanding throughout. Every question I've asked about integrations, evidence requirements, and policy setup has been answered clearly and patiently, and any issue I've raised has been looked into and resolved promptly. What sold me on Chargeflow was the model: 25%, only on chargebacks you actually win. There's no upfront cost while you're getting set up, which for a new store is exactly the right way to do it — you only pay when they've already recovered money for you. I'd recommend it to any store owner who wants disputes handled properly without adding a fixed monthly cost before they've made their first sale.
I received very good customer service from Jason and the rest of the team at Chargeflow, getting everything set up. Great app and service all around!
Please be aware that the "Prevent" service automatically scans the orders in your Shopify store without requiring any authorization from you. In reality, this is a scam; the "free installation" advertised on the page is merely a deceptive tactic. Ignore any prompts regarding free installation—the service is designed to automatically deduct charges from your account without any prior notification. You will only discover the total amount charged when the bill arrives, and the final figure is entirely at the discretion of the service provider. Rather than simply deducting the funds directly, they have opted to present you with a formal bill.
Hi Subtlejoys, thank you for the feedback, and I’m sorry this was unclear. Installing Chargeflow is free. Prevent is a separate usage-based service that runs automatically once it is activated, and I understand the charges and how it works were not clear enough when you set it up. Our support team will get in touch with you and will go through every charge with you so it is clear and correct. The Chargeflow Team
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