Chargeflow Prevent Chargebacks
Automate Chargebacks, Fraud Prevention & Reduce Dispute Rate
Rating
4.7
feedback
387
chart
#65
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
9%
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Less than a month
32%
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Less than a year
46%
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More than a year
10%
Reviews Summary
The reviews for the Chargeflow Shopify App are overwhelmingly positive, with customers praising the exceptional customer support provided by team members like Jason, Carla, Maria, and Aubrey. Users appreciate the quick responses, clear explanations, and helpful assistance they receive when dealing with chargebacks and account setup. The app is commended for its ease of use, automated dispute handling, and effectiveness in preventing chargebacks. However, there are a few negative reviews mentioning issues with internal policies, inaccurate reporting, and losing chargeback cases.
Highlights
Review RSS Feed
All reviews
May 17, 2026
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
May 13, 2026
DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE. I had this app installed on my store for a couple of years, and I seriously regret it. Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10. When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself. Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template. The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane. I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast. Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning. This app did not protect my store. It cost me thousands and made chargebacks worse. My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response. Never again.
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