Chargeflow Prevent Chargebacks
The reviews for the Chargeflow app are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, helpful staff members like John, Ben, Carla, Maria, and Jason, and easy setup and integration. Users appreciate the guidance provided by the support team in handling disputes and chargebacks efficiently. On the other hand, negative themes include issues with transparency in pricing, unexpected charges, difficulties in navigation, and dissatisfaction with the results of chargeback handling. Some users have expressed frustration with the app's fees, lack of clarity in communication, and concerns about losing cases.
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They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Sadly hard to navigate through and to understand ..
Hi Aleo, thank you for sharing this feedback, we're sorry the app felt hard to navigate, that's not the experience we want for any merchant. We'd love to make this easier for you. Our customer experience team has reached out directly to walk through any setup questions and make sure everything is clear from here on out. We take feedback like this seriously, it helps us keep improving for the merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get you set up smoothly. The Chargeflow Team
Not satisfied with results. We are losing chargebacks that were fraudulent
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