Chargeflow Prevent Chargebacks
The reviews for the Chargeflow Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the comprehensive feature set that addresses chargeback and fraud-prevention challenges effectively, exceptional customer support from team members like Carla, John, and Maria, and the ease of use of the app. Users appreciate the quick responses and helpful guidance provided by the support team. On the other hand, negative reviews mention issues such as high fees charged by the app, lack of success in winning chargeback disputes, discrepancies in billing, and concerns about transparency in pricing and onboarding processes. Some users also reported difficulties in navigating the app and dissatisfaction with the results obtained.
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Best customer service I got in long time.
We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge. Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration. The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.
They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,
Hi Velina Rose, Thank you for the feedback, and I'm sorry for the frustration around your billing. We take concerns like this seriously, and we're following up on your account now to review the charges. We've been an official Stripe Partner and official Shopify App for years, so we want to make sure this is handled properly. If we find any charge that shouldn't have been made, we'll correct it. You can reach us at [email protected] and it comes to us directly, and we'll keep you updated. The Chargeflow Team
The feature set is very comprehensive and addresses the main chargeback and fraud-prevention challenges I needed to solve. It has been a valuable tool for managing these issues more efficiently.
If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.
Hi Earthtones, Thank you for the feedback, and I'm sorry this has been your experience. Losing disputes you were counting on us to win is exactly what we're here to prevent, and I understand the frustration. We've been an official Stripe Partner and official Shopify App for years, so we take reviews like this seriously and want to make it right. We've reached out to you directly and are going through every dispute we've handled for your store, looking at how each one was built and submitted, and checking that your account settings give us the best chance of winning. If we find anything we should have done differently, we'll tell you plainly and talk through next steps. You can also reach us at [email protected] and it comes to us directly, and we'd be glad to walk you through what we find. The Chargeflow Team
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