Chargeflow Prevent Chargebacks
The reviews for the Chargeflow Shopify App are overwhelmingly positive, highlighting the exceptional customer service and support provided by the team. Customers consistently praise the quick responses, helpfulness, and knowledgeability of the support staff, with specific mentions of team members like Jory, Maria, Ben, Carla, Jason, Aubrey, Carina, and Cassie. The app is commended for its ease of use, effectiveness in handling chargebacks, and the time-saving automation it offers. Users appreciate the detailed guidance provided by the team in setting up the app and navigating through the chargeback process. However, there are a few negative reviews mentioning issues with chargeback results, lagging app performance, and dissatisfaction with the cancellation process.
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If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.
Amazing service and very helpful staff.
Great app and great customer service
Hi MaxSleek, Thank you for the rating, and we're sorry it's this one. There's no written review here, but we've looked into your experience with us and we know it fell short - both on the answer you were waiting for and on how long it took to get to you. That's on us, and we're not going to make excuses for it. We've reached out to you directly with a clear explanation and a way to make things right. We've also taken the issues this raised back to our team, because the gaps here weren't about one conversation — they're things we need to fix. If anything is still unresolved, please email us directly at [email protected] and it comes straight to us. The Chargeflow Team
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