Chargeflow Prevent Chargebacks
The reviews for the Chargeflow Shopify App are overwhelmingly positive, highlighting the exceptional customer support provided by the team. Customers consistently praise the quick responses, helpfulness, and knowledgeability of the support staff, with specific mentions of team members like Maria, Carla, Ben, Aubrey, and Jason. Users appreciate the ease of setup, the effectiveness of the app in handling chargebacks, and the peace of mind it offers in managing disputes. The automated dispute handling is commended for being smooth and stress-free, saving time and increasing win rates for merchants. However, there are a few negative reviews mentioning issues with chargeback outcomes and lagging in the app.
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They charge $39 for every chargeback, claiming that they will fight the chargeback for you. In reality, you simply pay an additional fee for every chargeback, and none of the chargebacks were won. The app is essentially useless and ended up costing a significant amount of money. Be very careful when uninstalling the app. We uninstalled it a while ago, but they continued charging. Apparently, you have to deactivate the service inside the app as well, otherwise you may continue being billed even after the app has been removed. When we contacted their team, they initially told us to reinstall the app in order to deactivate it. However, afterward they told us that they could not issue a refund based on the fact that the app had been installed/uninstalled. Also, they claim that the fee is to prevent the chargeback, but in our experience, nothing was prevented. Overall, upsetting experience. Make sure you carefully check your billing and fully deactivate the service before uninstalling.
Hi EmmBaby Canada, thank you for taking the time to lay all of this out, and we're sorry your experience with us ended here. We've been an official Shopify App partner for years, so feedback like this is something we take seriously rather than brush past. On the billing after uninstall: how deactivation works is set out in our terms, but we'd rather it be obvious in the moment than technically disclosed somewhere - and in your case it clearly wasn't. That's fair feedback and it's on us to make it clearer, not something you should have had to piece together from your invoices. Our team is reviewing your billing history in full so we can come back to you with a clear answer and put right anything that shouldn't have been charged. Our customer experience team is handling this personally and will reach out to you to walk you through it. The Chargeflow Team
great app, and support fast support.
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