Chargeflow Prevent Chargebacks
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They charge $39 for every chargeback, claiming that they will fight the chargeback for you. In reality, you simply pay an additional fee for every chargeback, and none of the chargebacks were won. The app is essentially useless and ended up costing a significant amount of money. Be very careful when uninstalling the app. We uninstalled it a while ago, but they continued charging. Apparently, you have to deactivate the service inside the app as well, otherwise you may continue being billed even after the app has been removed. When we contacted their team, they initially told us to reinstall the app in order to deactivate it. However, afterward they told us that they could not issue a refund based on the fact that the app had been installed/uninstalled. Also, they claim that the fee is to prevent the chargeback, but in our experience, nothing was prevented. Overall, upsetting experience. Make sure you carefully check your billing and fully deactivate the service before uninstalling.
Hi EmmBaby Canada, thank you for taking the time to lay all of this out, and we're sorry your experience with us ended here. We've been an official Shopify App partner for years, so feedback like this is something we take seriously rather than brush past. On the billing after uninstall: how deactivation works is set out in our terms, but we'd rather it be obvious in the moment than technically disclosed somewhere - and in your case it clearly wasn't. That's fair feedback and it's on us to make it clearer, not something you should have had to piece together from your invoices. Our team is reviewing your billing history in full so we can come back to you with a clear answer and put right anything that shouldn't have been charged. Our customer experience team is handling this personally and will reach out to you to walk you through it. The Chargeflow Team
They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!
Hi Vivaly, thank you for sharing this feedback, we're sorry your experience with Chargeflow fell short of what it should have been. This isn't the standard of service we aim to provide, and we want to make it right. Our customer experience team has reached out directly to address this and ensure your account and billing concerns are fully resolved, with full transparency every step of the way. We take feedback like this seriously, it's how we keep improving for merchants who trust us. Please look out for our message, and don't hesitate to reply so we can get this sorted for you as quickly as possible. The Chargeflow Team
I want cancel but I don’t see any option . Hard to used
Hi TN Store Luxury, thank you for sharing this, and we're sorry the cancellation option was hard to find. That shouldn't be a hunt. Our customer experience team has personally reached out to you directly to confirm where things stand on your account and help with anything else you need. The Chargeflow Team
App lags constantly.
Hi Kaomi Hair Haven, thank you for sharing this, lag isn't something you should have to deal with day to day. We've checked things on our end and things look like they're running as expected, but we'd love to confirm that on your side too. Our customer experience team has personally reached out to you directly to make sure everything's running smoothly. The Chargeflow Team
The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best. UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!
Hi Stark Tech, thank you for sharing this. Losing a dispute is genuinely frustrating, especially when it leads to Shop Pay being impacted. Our customer experience team has personally reached out to you directly to go through what happened and make sure you're fully supported going forward. The Chargeflow Team
Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases
Hi Säker, thank you for sharing this. A drop in win rate compared to before is worth taking seriously, and we hear you. Our customer experience team has personally reached out to you directly to review your cases and make sure your account is fully optimized. The Chargeflow Team
Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.
Hi Euro Auto Design, thank you for the detailed feedback. A reduced win rate isn't what we want for your business, and the concern about evidence quality and proactive communication is valid. We're taking this feedback directly to our product team. Our customer experience team has personally reached out to you directly to go through your account. The Chargeflow Team
Uninstall immediately even FREE Plan. Auto submit chargeback to Shopify without key evidence cause our cases lost. First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now
Hi Ti-Parts Titanium, thank you for sharing this. Losing your first dispute with us, is not the start we want for any merchant. Our customer experience team has personally reached out to you directly to explain what happened and to see if we can earn another chance with a properly configured account. The Chargeflow Team
Absolutely terrible experience. I installed Chargeflow hoping for help with chargebacks, but quickly realized they add no evidence to disputes. I submitted my own info, and their app left cases completely blank, yet they still claimed they were “handling” the disputes. When I tried to uninstall and cancel, I followed their instructions exactly. Despite this, they charged my credit card $17.03 AFTER I requested termination, claiming an 8% fee for a dispute that was still “under review”—which they did zero work on. On top of that, no refund was issued for the $100 I paid when I first joined for alerts option. I was penalized for wanting to leave the service after only a short time of use, and they never disclosed these hidden fees upfront. Their email responses were dismissive, and even after I made it clear I didn’t need their help and would handle my own disputes, they charged me anyway. If you’re a Shopify store owner. It’s a scammy billing model designed to trap you and charge you even after cancellation. I’ve reported them to Shopify and will be disputing the charges with my bank. I unistalled the app after a few minutes and they still charge me.
Hi Antonios, thank you for sharing this. Having unexpected charges surface after a very short time with the app is a fair criticism. To clarify: the $100 is a temporary authorization hold, not a charge, released within 7–10 business days. We have already shared this feedback with our product team since we take this seriously. Our customer experience team has personally reached out to confirm the status of your account and make sure everything has been resolved. The Chargeflow Team
I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.
Hi Marini, thank you for coming back to update your review, and we're sorry the situation wasn't resolved the first time around. Our customer experience team has personally reached out to you directly to go through your billing history and make sure nothing is outstanding. The Chargeflow Team
We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.
Hi Unrivaled USA, thank you for the honest and fair review. A low win rate over six months isn't where we want to be for any business, and we hear you on wanting more than just automation. Our customer experience team has personally reached out to you directly to review your setup and put a proper optimization plan in place. The Chargeflow Team
This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.
Hi Bijoux Medusa, thank you for flagging this. A duplicate charge is something we take seriously and want to make right. Our customer experience team has personally reached out to you directly to confirm the status of your refund and make sure this is fully resolved. The Chargeflow Team
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror
I don't understand why all these 5* reviews. Please write honest reviews and stop misleading other merchants. This app is doing exactly what you could by yourself and nothing miracle. You can just respond to the chargeback by yourself and that's what this ap is doing. About winning is the most important thing, so you have same chance either doing on your own or use this app. I don't see this app is better than what you can do by responding by yourself. It is useless and misleading and please help yourself by adding any evidence you have to fight your chargebacks. They are very hard to win as the banks are always on customer's side. good luck
Hello, I'm Ariel, CEO of Chargeflow. First and foremost, I'd like to thank you for taking the time to share your thoughts on our product. Every piece of feedback is crucial to us. The primary purpose of the Chargeflow Automation product is to offer businesses a hands-off solution to the intricate issue of chargebacks. We recognize that the world of chargebacks is vast and multifaceted. The numerous guidelines, rules, and industry regulations can be overwhelming even for the experienced. Moreover, while knowledge is key, executing these processes efficiently can be a considerable time sink, especially when dealing with a significant volume. This often results in decreased team productivity. Furthermore, juggling these tasks across various payment service providers only adds to the complexity and time commitment. You're correct in saying that many of these tasks can be handled in-house, but our question is: Should they be, especially when there are more strategic aspects of your business that require your attention? Chargeflow aims to alleviate these operational burdens, allowing businesses to focus on what they do best - their core product, customer relationships, and growth. Importantly, our fee structure is contingent on our success. We charge only when we successfully help recover chargebacks on your behalf. I noticed that you haven't fully activated the app. By doing so, the comprehensive value of our solution would become more evident. Additionally, there are numerous other features and benefits that you might still need to explore. I'd appreciate the opportunity to walk you through them personally and ensure you receive the most from our product. Lastly, I'd love to provide you credits to receive a "FREE" trial to re-review the app and consider editing this review eventually (hopefully for a positive one). Kindly reach out to me directly at [email protected] Thank you again for your feedback, and I hope we can demonstrate the true value Chargeflow brings to your operations. Ariel
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