Chargeflow Prevent Chargebacks

They double charge they charged my shopify bill and then asked me to pay via card I paid via card and asked to them to remove from shopify bill many times very clearly they simply ignore this request. I also never consented to them charging my shopify bill beware,

If I could give 0 stars I would. Of all the chargebacks that have been disputed by Chargeflow I’ve won 0. This app sucks.

tldr - will take you ,money for no reason for cases you WOULD HAVE WON ANYWAY. been using the app for about nearly a year. not worth it, success rate is about 10%. I took a deeper dive and all the cases i won have been cases where they filled minimum evidence, its literally stuff that's already in the invoice and some data about IP addresses. when i went to chargeflow this is what they said: customer support rep: Aubrey I completely understand where you’re coming from. If you’re looking at the evidence being submitted and feel that it’s something you could put together yourself, it’s completely fair to question whether keeping the app makes sense for you. The value of the service should come from more than simply compiling basic information. The evidence should be relevant to the dispute reason, clearly presented, and give the issuer the strongest possible basis for reviewing the case. If you'd give us a chance, I'll have our Team look into this. Rest assured that your feedback is important as it helps us innovate for a better service that we can provide to our clients like you.

I rarely leave reviews, but I want to warn other stores what they're getting into if they install Chargeflow. We were charged $39 per alert. Chargeflow's public pricing page has listed $29 since at least February. So for majority of the time we used the app, we were billed above their own advertised rate, and nobody at Chargeflow ever mentioned it. Their pricing page also says merchants doing over 50 alerts a month get a better price than $29. During a fraud spike in August we did 155 alerts in a single month. We were still paying $39. When I caught it and asked, they agreed to $29 and had me sign an order form. They said 7 to 10 business days. It never happened. They closed my ticket without fixing it. I reopened it and their own agent admitted in writing that they'd blown past their deadline and the pricing was still unchanged. They were billing me $39 weeks after that. Their front facing support is fine. They respond quickly and follow prompts. When it comes to actually resolving anything, there's no urgency at all. Check your invoices against their public pricing page. Don't assume the rate on your account matches what they advertise.

If you want to avoid chargebacks and prevent your money from being taken, downloading this app should be the last thing you do. From the very first few days, I started receiving duplicate alerts for the same orders, and I was charged for both alerts even though there was only one order. I have also received alerts that still ended in chargebacks. According to their policy, I should not have been charged for those alerts, yet I was charged anyway. Whenever I have raised these issues, they have simply said that they would escalate them to their internal team. They keep you waiting for several days and then claim that everything is correct, that you were not charged twice, and that they do not charge for alerts that still result in chargebacks—even when that is clearly not true. You only need to do some basic math to see it. If you received X alerts but they charged you for X + Y alerts, something is obviously wrong. Of course, from their perspective, everything is fine because they are the ones keeping your money.

They are scammers! There service doesn't work, but you pay for it! They charge you 29$ on each dispute ! without any action from their side!! You don't get an alert before it's shown on shopify, and they don't make a refund for the customer. So, they just make it worst for you, and charge you extra 29$ additional to bank fees and return amount!!! Contact them many times, and even I deactivate my account with them, they still charge my credit ! I can't get off from this very bad service!!!

Sadly hard to navigate through and to understand ..

DO NOT INSTALL THIS APP. I rarely leave negative reviews, but merchants deserve to know what they're getting into before wasting their time. Chargeflow advertises itself as "Free to install", yet somehow fails to clearly disclose that after spending over an hour installing the app, connecting your store, entering business details, reviewing settings, and working through the onboarding process, you'll be hit with a mandatory $100 authorisation hold before activation. Not on the pricing page. Not prominently on the App Store listing. Not before installation. At the very end, after you've already invested your time. When I questioned this, I was met with AI-generated responses, copy-and-paste templates, and support agents whose sole objective appeared to be defending the process rather than addressing the concern. Even after escalating the matter to management, the response was effectively: "the information exists if you search hard enough for it." That completely misses the point. A requirement like this should be clearly disclosed upfront, not buried in help articles and discovered after merchants have already committed their time. The most concerning part is that after reading other reviews, it became obvious that this complaint has been raised repeatedly by other merchants. The responses provided to them were nearly identical to the responses I received, which tells me Chargeflow is fully aware of the issue and has chosen to continue the same practice. We were evaluating Chargeflow for implementation across more than 14 Shopify stores. Instead of securing a significant customer relationship, they managed to destroy confidence before we even became a customer. If this is the level of transparency and support provided during onboarding, I have absolutely no interest in trusting them with chargeback management. Save yourself the frustration. There are other providers in the market that don't require you to spend an hour setting everything up before springing a surprise $100 hold on you and then sending AI-generated excuses when you question it. Avoid.

DO NOT INSTALL CHARGEFLOW. HUGE MISTAKE. I had this app installed on my store for a couple of years, and I seriously regret it. Before using Chargeflow, I handled my own chargebacks and won around 90% of them. I would maybe lose 1 out of 10. When Chargeflow handled the cases, I lost basically 10 out of 10. The only cases I actually won were the ones where I submitted the evidence myself. Their responses look like generic copy-and-paste templates. No real strategy, no strong custom evidence, nothing that actually feels built for your order. If you are a merchant, you are honestly better off uninstalling this app and using ChatGPT to help you write your own chargeback response. It will give you something more detailed than a lazy generic template. The fees are the worst part. I lost over $4,000 just in Chargeflow fees because they take 25%. Even when I did the work myself, submitted the evidence myself, and won the claim myself, they still charged me just because the app was installed on my store. That is insane. I sell high-ticket products, so one dispute can be expensive. If they take 25% from a case they did not even properly handle, that adds up fast. Also, if the same customer files the chargeback again or the case gets reopened, you can get charged again. So you can win, pay them, then deal with the same dispute again and get charged again. You can literally end up losing money even after winning. This app did not protect my store. It cost me thousands and made chargebacks worse. My advice: do not install Chargeflow. Uninstall it, handle your own claims, upload your own proof, and use ChatGPT if you need help writing the response. Never again.

I want cancel but I don’t see any option . Hard to used

App lags constantly.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best. UPDATE: DON'T USE THIS APP, My chargeback has been lost. Now the customer has his money back and a free product. It's better to provide the proof yourself, a lot or promises but 0% results. Also my Shop Pay is deactivated because of this chargeback. I don't recommend it!

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Uninstall immediately even FREE Plan. Auto submit chargeback to Shopify without key evidence cause our cases lost. First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

Absolutely terrible experience. I installed Chargeflow hoping for help with chargebacks, but quickly realized they add no evidence to disputes. I submitted my own info, and their app left cases completely blank, yet they still claimed they were “handling” the disputes. When I tried to uninstall and cancel, I followed their instructions exactly. Despite this, they charged my credit card $17.03 AFTER I requested termination, claiming an 8% fee for a dispute that was still “under review”—which they did zero work on. On top of that, no refund was issued for the $100 I paid when I first joined for alerts option. I was penalized for wanting to leave the service after only a short time of use, and they never disclosed these hidden fees upfront. Their email responses were dismissive, and even after I made it clear I didn’t need their help and would handle my own disputes, they charged me anyway. If you’re a Shopify store owner. It’s a scammy billing model designed to trap you and charge you even after cancellation. I’ve reported them to Shopify and will be disputing the charges with my bank. I unistalled the app after a few minutes and they still charge me.

I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.

We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.

This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.