Lavender Fields review for Chargeflow Dispute Chargebacks

Lori - My name is Ariel, and I'm CEO and co-founder of Chargeflow. I've taken a deep dive with my team to review your account, with a particular focus on the specific chargeback we were unable to win on your behalf. I want to remind you that our pricing model is entirely success-based, aligning our goals directly with yours. This approach motivates us to win as many chargebacks as possible, especially those with significant value. It's important to remember that high-value chargebacks often face challenges due to the policies of banks and on high amounts, they are usually more aligned with the cardholder, unfortunately. Despite our efforts in submitting comprehensive and persuasive evidence, the final decision always rests with the bank. In your case, we presented strong evidence to contest the dispute, but regrettably, the bank decided in favor of your customer. There are still many chargebacks under review, and usually, the lost vs. won response times from the bank are different, as they have another process to check before they allow a won chargeback for merchants. I am confident in our ability to secure more victories for you in the future, helping to recover your funds and relieving you of the burden of handling these disputes yourself. Your satisfaction with our service is our team’s top priority, and we are all committed to ensuring that our partnership is not only beneficial but also financially advantageous for you. As a gesture of our commitment to this partnership, I have sent you an email with additional details on how we would love to help moving forward and with a nice offer for you to consider. Would you be willing to give us another opportunity to demonstrate our dedication to your success? Best, Ariel