Chargeflow Dispute Chargebacks
Chargeflow Chargeback Recovery App for Shopify
Rating
4.6
feedback
182
chart
#1,282
All reviews
Rating Breakdown
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May 12, 2024
Do not install the app. Chargeback evidence submitted multiple times without our review. We specifically asked not to submit evidence and chose "not managed by chargeflow" but they submitted the evidence anyways. We lost thousands of dollars because of this unprofessional behaviour
May 9, 2024
I recently had the pleasure of working with Boaz from Chargeflow Dispute Chargebacks, and I must say, I was thoroughly impressed with the level of professionalism and efficiency demonstrated throughout the process. From the moment I reached out for assistance, Boaz was incredibly responsive and attentive to my needs. Not only did he provide clear and concise guidance on navigating the chargeback process, but he also went above and beyond to ensure that any questions I had were answered. Overall, my experience with Boaz was exceptional. I would highly recommend their services to anyone in need of assistance with chargeback management. Thank you Boaz for your outstanding support!
May 1, 2024
They have best help me in every way. Totally recommend to any business on Shopify
April 24, 2024
The support team has been very helpful to our business. We always consult them before shipping out risky orders, and they provide useful feedback to help us make good decisions. Highly recommended!
April 19, 2024
The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!
April 15, 2024
Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend
April 10, 2024
Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time
Hello, I'm Dror - Head of Customer Success. I am sorry to hear about your experience, and I apologize if we were not able to meet your expectations. Being an e-commerce merchant myself, it was extremely important for me to personally review your case with the team to address the issues raised. As we are always committed to the success and satisfaction of our partners, I have tried reaching out several times via email to provide additional information along with suggestions on how we can quickly assist and address your concerns. Please feel free to reply or reach out anytime; I am always available via the live support chat or email and happy to do everything we can to help. Thanks and hoping to hear back from you. Dror
April 6, 2024
I would not recommend not using Chargeflow, mainly due to quality issues . And I have other concerns as well. Specifically, I just noticed they took about $5600 in 3 months. But when I add up the won chargebacks it’s less than $4000, so they should have taken less than $1000. I am asking Shopify Plus support to investigate. And much worse than this potential overcharging problem is that the quality of chargeback response writing to too often quite poor. For example, recently the Chargeflow staff submitted a response to a credit not received chargeback for approx. $2000 and staff completely ignored the fact that we return only the cost of the product and we don’t return the cost of shipping and handling. I complained about it 4 days ago by email, and my complaint has been ignored. So my 3rd reason for the one star review is they don’t appear to value their customers at all as they simply ignored my complaint. Disappointed and looking for better app.
April 3, 2024
I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!
April 2, 2024
This company is great to deal with. The people are always friendly and always available when you need assistance. They will take care of all your chargeback issues, and they will keep you informed while they are doing it. It is a very easy-to-use platform.
March 24, 2024
March 21, 2024
In today's fast-paced business landscape, time and money are invaluable resources. Chargeflow is a revolutionary tool that simplifies the management of payment disputes and helps businesses reclaim their time and resources. We have loved having them completely take over our Chargeback process completely. THANK YOU - you need to get this app for your company!
March 18, 2024
I strongly recommend using Chargeflow to handle all of your stores chargebacks. The way the handle responses is incredible with the extreme amount of detail they put forward on your behalf. Their customer service is also top notch and have responses to your questions in a matter of minutes. Cant recommend them enough!
Feb. 14, 2024
Enjoy how well experienced you are and that we can get assistance with chargeback responses in a timely manner. Thank you for everything you do!
Feb. 5, 2024
My first dispute won! I was surprised. I never won a chargeback before. Great App and service! I recommend to all the website for better protection.
Jan. 31, 2024
This app is definitely a must-have for all e-commerce businesses as chargebacks are not a joke at all. We all know how hateful can be dealing with fraud clients who request a refund after receiving the products, and even against all odds, Chargeflow can be extremely helpful in fighting for your hard-earned money back. Fight for your money, don't let the bad people win!