Chargeflow Prevent Chargebacks
Automate Chargebacks, Fraud Prevention & Reduce Dispute Rate
Rating
4.7
feedback
361
chart
#75
All reviews
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Feb. 11, 2026
Amazing customer support! The app has save us time, and also the contact with customer service is quick and they really help. Apprecciate having this app!
Feb. 6, 2026
They are exceptionally responsive to inquiries, and I'm impressed at their knowledgeability in how to handle fraudulent chargebacks. It's extremely reassuring to know that they are willing to engage with their customer's questions and take the time to listen to the full story.
Feb. 4, 2026
Great support team, everyone responds promptly, quick to give solutions for everything. Shoutout to Carina. Smooth transition from our previous provider!
Feb. 4, 2026
I was charge $100 without any notice by Chargeflow during set up. This charge is only temporary however this does not make it right. I have successfully subscribed to many apps who complete this type of verification however they usually charge only $1. $100 is unacceptable and when I contacted their support to question this, I was met with a very corporate style 'policy' message which was a extreme contrast to the friendly and personable approach I received from Jason in their customer support team. 5 Stars for Jason. 0 Stars for Chargeflow. I will be looking at their competitors to find an alternative. Jason was great at helping set up my account. Be prepared for a bit of a wait for support but once they get to you, they are super responsive, friendly and professional. Now Chargeflow is set up, I am looking forward to seeing what it can do for my business.
Feb. 4, 2026
Absolutely shocked by Chargeflow internal Policies. BEWARE. In order to set up your account they will charge $100 as a temporary hold on your card. At no point in the process was I notified of this and I still cannot believe that this happened. I have installed many apps who perform a similar verification of your card, but usually with only $1. $100 is completely unnecessary and with no notice too, it is completely unacceptable. I would Like to add that I was Very Impressed with the support from Jason, he made set up feel very easy. But I am left very upset by this decision and the cold corporate email from their billing department outlining their policy: "At the moment, this is outside our scope, as it’s a company policy that applies to all customers who enroll in our service." Whether it applies to all customers or not does not make the policy correct and in this instance, I believe it makes the situation even worse. I will be looking for an alternative.
Feb. 2, 2026
I'm 90% sure they're a scam. Alert and prevent feature is a definitely scam - I called the customers whom they auto refunded and they were actually enjoying our products! And even the responses they write can be done via shopify itself now! No need for this app - save your time and money folks.
Jan. 29, 2026
Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!
Jan. 26, 2026
The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.
Jan. 26, 2026
I had a good onboarding experience with Dave and initially everything seemed very positive. The dashboard looked polished, functional, and easy to follow, which gave us confidence at the start. However, shortly after onboarding, our chargebacks began accumulating to around 50, something our company had never experienced before. At the same time, we began losing chargeback cases at a much higher rate than we had previously. The biggest issue was that the dashboard data was not accurate. While it displayed multiple pie charts and graphs showing disputes recovered, won, and lost, the figures were significantly different from our actual real-world results. This made the reporting extremely misleading and difficult to trust. On top of that, the customer service team instructed us to make changes in Shopify that simply did not exist, which added to the confusion and frustration. Overall, we are very disappointed with our experience using Chargeflow. While the onboarding and UI initially looked promising, the inaccurate reporting, methods and lack of reliable support ultimately made the platform unworkable for us.
Jan. 20, 2026
Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.
Jan. 20, 2026
Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!