Lovozo Haarlem review for Chargeflow Dispute Chargebacks
June 7, 2024
DON'T USE this. they write off fees that are not even used they won like 15 disuptes for me what i could do easy myself and the charged me 1500 euro for it insane. and i lost my klarna account because of them and lost paypal so they messing up bigtime and charge me 1500 for it and when i ask for help they dont want to help me its insane. BE CAREFULL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hi Dylan, I'm Dror - Head of Customer Success here at Chargeflow. Thanks for your feedback. I am sorry about your experience and it was important for me to personally look into the case myself and address your concerns. After conducting a thorough audit of your account, I found no charges made for the mentioned amount, nor anything billed outside of the agreed scope and results. We take pride in our success-based fee model and transparent billing structure and I am happy to provide further clarification if needed. Additionally, our system, which focuses on responding to chargebacks, does not have the capability to affect your reputation with payment providers nor cause issues leading to account cancellations. As we highly value our partners and customer satisfaction is our top priority - I would appreciate the opportunity to discuss this further. I have tried reaching out several times via email to see how we can assist and address your concerns - please feel free to reply or reach out anytime. We are always available via the live support chat or email. Thanks and hoping to hear back from you. Dror
