ChargePay Dispute Chargebacks
Chargeback Management for E-commerce Stores | ChargePay.AI
Rating
4.9
feedback
37
chart
#3,797
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
68%
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Less than a year
27%
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More than a year
0%
Reviews Summary
The reviews for the Chargepay Shopify App are mostly positive, with users praising the app for its effectiveness in handling chargebacks and fraud issues. Many users have highlighted the excellent support provided by the Chargepay team, especially mentioning Tolga and Queen for their outstanding assistance. Users have mentioned that the app has significantly reduced their chargeback rates and made the process of managing disputes much easier. However, there are a few negative reviews that point out issues with the app's automation and support responsiveness, suggesting areas for improvement such as giving merchants more control over disputes and enhancing the speed and effectiveness of support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den
Oct. 30, 2024
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.
Aug. 27, 2024
The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!
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