ChargePay Dispute Chargebacks
Chargeback Management for E-commerce Stores | ChargePay.AI
Rating
4.9
feedback
37
chart
#4,163
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
70%
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Less than a year
24%
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More than a year
0%
Reviews Summary
The reviews for ChargePay are a mix of positive and negative feedback. While some users praise the app for its effectiveness in managing chargebacks and the support team's quick responses, others highlight issues such as lack of control over disputes, frustrating support experiences, and discrepancies in the actions claimed by the app. Users appreciate features like automated chargebacks and the SMS feature, but also suggest improvements like allowing merchants to choose which disputes to automate and providing more transparent actions taken by the app. Overall, there is room for improvement in addressing user concerns and enhancing the support experience for a more seamless chargeback management process.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den
Oct. 30, 2024
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.
Aug. 27, 2024
The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!
Aug. 25, 2024
Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.
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