ChargePay Dispute Chargebacks
Chargeback Management for E-commerce Stores | ChargePay.AI
Rating
4.9
feedback
36
chart
#3,764
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
0%
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Less than a month
72%
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Less than a year
25%
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More than a year
0%
Reviews Summary
The reviews for the Chargepay Shopify App are mostly positive, highlighting the app's effectiveness in managing chargebacks and the excellent support provided by the team, especially Tolga. Users appreciate the quick setup, ease of use, and the significant reduction in chargeback issues after installing the app. The automated features for handling disputes and the support team's responsiveness are praised consistently. However, there are a few negative reviews mentioning issues with lack of control over disputes, unhelpful support, and discrepancies in the actions claimed by the app versus what was actually done. Some users suggest improvements such as allowing merchants to choose which disputes to automate and providing more transparent communication about the actions taken.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 15, 2024
Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den
Oct. 30, 2024
Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing. Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves. ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful. Main Issues: - Zero control over which disputes they handle - Support feels automated and takes ages to address problems and ends up ignoring the concerns - Dashboard claims they're doing work they haven't actually done - You're charged even when they don't submit anything Hopefully helpful feedback on improvements: - Let merchants choose which disputes to automate - Faster, more helpful support that actually solves issues - Be transparent about what actions they've actually taken - Give merchants more control over the process As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.
Aug. 27, 2024
The SMS feature is a game-changer, and the support team is always quick response. I love this app has taken our marketing to next level. HIGHLY RECOMMENDED APP!
Aug. 25, 2024
Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.
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