Chargeback AI ‑ ChargePay
Dispute Chargebacks on Autopilot - Chargeback platform with AI
Rating
4.9
feedback
12
chart
#3,809
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
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Less than a day
8%
-
Less than a month
58%
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Less than a year
25%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App, ChargePay, are quite mixed. On one hand, there are several positive reviews praising the app for its powerful features, cost-efficiency, and exceptional support. Users highlight the app's ability to detect disputes early, automate chargeback management, and save time for merchants. The direct involvement of the CEO in understanding businesses and offering tailored solutions is also appreciated. Additionally, the app is commended for its reliability, seamless integration, and proactive support team. However, there are negative reviews as well, pointing out issues such as lack of control over disputes handled, slow and unhelpful support, and discrepancies in the actions claimed by the app versus what is actually done. Some users expressed frustration over being charged for services not rendered. Suggestions for improvement include giving merchants more control over the dispute process, faster and more effective support, and increased transparency in actions taken by the app. Overall, while the app shows promise with its automation features, there is room for enhancement in addressing user concerns and providing a smoother experience.
Highlights
Review RSS Feed
All reviews
Dec. 16, 2025
Highly recommended for serious Shopify stores I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions. The app itself is extremely powerful: • Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate. • AI-driven dispute management based on fulfillment data, fraud signals, and customer communication. • Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly . • Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling. Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable. If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.
Nov. 22, 2025
Best combination and usage of AI to provide most accurate information to fight CB by generating everything on automode - it is insane, saving so much time!
Nov. 3, 2025
Great support and the app saved us a ton of time dealing with disputes. Before we were replying one by one, now it does most of it automatic and the value price is amazing, we don’t have every time per chargeback and ended up paying a lot for this service on other apps, flat fee for unlimited service, the support is amazing.
Store
Modalina
Using app
8 days
Oct. 19, 2025
Excellent app, and support is excellent! highly recommended for anyone having issues with lost revenue on chargeback . they will hold your hand until you get it thru .. 5 stars .
Oct. 14, 2025
We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.
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