ChargePay: Win Chargebacks AI for Shopify

ChargePay: Win Chargebacks AI

Win 90%+ of disputes automatically. AI-powered evidence.

Rating

5.0

feedback

26

Reviews

chart

#3,142

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    8%
  • Less than a month
    58%
  • Less than a year
    27%
  • More than a year
    0%

Reviews Summary

The reviews for the Chargeback AI app are overwhelmingly positive, with users praising the easy setup, excellent customer support, and effectiveness in managing chargebacks. Users appreciate the speed of customer support and the app's ability to prevent and handle chargeback issues efficiently. The app is highlighted for its AI-driven dispute management, early dispute detection, and cost-efficiency compared to competitors. Users also value the personalized support from the CEO and the hands-on approach of the team. However, there is one negative review mentioning issues with control over disputes, unhelpful support, and lack of transparency in actions taken by the app. The reviewer suggests improvements in allowing merchants to choose disputes to automate, faster and more helpful support, and increased transparency in the process.

Highlights

Positive reviews highlighting easy setup, excellent customer support, and effectiveness in managing chargebacks
Appreciation for AI-driven dispute management, early dispute detection, and cost-efficiency
Personalized support from the CEO and hands-on approach of the team
Negative review mentioning issues with control over disputes, unhelpful support, and lack of transparency in actions taken by the app
Suggestions for improvements in allowing merchants to choose disputes to automate, faster and more helpful support, and increased transparency in the process

Rating Breakdown

  • 5
    96% (25 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    4% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 96% (25)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 29, 2026

Very responsive and nice

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

April 28, 2026

Stress-free chargebacks finally! ChargePay takes all the headache out of dealing with chargebacks. Set it up once and it just works. Also customer support is very nice, Seriously impressive service!

Store

Alorin

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2026

Very nice! Support is also very good too Switched from Chargeflow to ChargePay

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

April 9, 2026

ChargePay is a great app! The founder takes time to reply to requests and the app has amazing features. Integrates into my company's email to automate uploading customer interactions and lot of other cool features no other chargeback app has. Highly recommend and great price!

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

April 7, 2026

Nice Win Rate for Disputes and also great customer service from El, fast reply. Loving it

Using app

24 days

Total reviews

2

Average rating

5.0

All reviews

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