Chaterimo for Shopify

Chaterimo

Customer support chatbot with ChatGPT, Claude & Gemini

Developer
View on App Store

Rating

4.6

feedback

9

Reviews

chart

#3,174

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    33%
  • Less than a day
    11%
  • Less than a month
    44%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

Chaterimo is highly praised for its customizable AI models that enhance customer support and align with brand voice. Users appreciate the fast setup, unlimited messaging, and daily product updates through Shopify API. The 24/7 support provided by the app is also highlighted as a valuable feature. However, some users found the pricing structure confusing, especially regarding API keys for LLMs, and faced challenges with setting up the Gemini API key. Overall, Chaterimo is recommended for store owners looking for control over their chatbot and a responsive AI-powered solution.

Highlights

Customizable AI models and enhanced customer support
Fast setup and unlimited messaging
Confusing pricing structure and challenges with API key setup
24/7 support and daily product updates through Shopify API
Effortless setup process and intelligent AI-powered chatbot

Rating Breakdown

  • 5
    67% (6 ratings)
  • 4
    33% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (9)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 30, 2026

I’ve tested a lot of chatbot apps and most of them feel overcomplicated or locked behind limits. Chaterimo keeps things clean and gives you real flexibility with your AI model choice. Setup took a bit of time at first, mainly around API configuration, but once it’s running it performs extremely well. Responses are fast, accurate, and customers are getting help instantly. Definitely one of the best-value chatbot apps I’ve used so far.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

Solid lightweight chatbot. We use it with the latest GPT model and the answers are scary good. The pricing tiers were a bit unclear when I first installed, took me a while to figure out which plan I actually needed. But compared to Tidio its a no brainer for the price. 10/10 would recommend

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 26, 2026

Honestly idk why anyone is still paying Gorgias prices. They wanted to charge me extra for 'AI automation' that Chaterimo does essentially by default. The app is simple, maybe a bit TOO simple visually, but it works. My customers are getting answers instantly and I'm not waking up to 50 emails.

Store

67 Shop

Using app

2 minutes

Total reviews

4

Average rating

5.0

4 / 5 Share

Jan. 24, 2026

Confusing pricing at first, but worth it Switched from Gorgias mainly to cut costs. Chaterimo is def way cheaper, but I was pretty confused by the pricing structure in the beginning... didn't really get how the model usage billed vs the app subscription. Support helped explain it quickly tho. Now that I get it, I'm saving like $300 a month!

Using app

1 minute

Total reviews

3

Average rating

4.7

4 / 5 Share

Jan. 20, 2026

Love the app itself, super lightweight and doesnt bloat my theme like Tidio did. I took off one star just cuz setting up the Gemini API key was a total headache. Google makes their cloud console so confusing to navigate. Not Chaterimos fault (their guide was ok) but if ur not tech savvy it takes a minute to figure out where to get the keys. Once its connected tho? It flies. Best AI I’ve used.

Using app

About 7 hours

Total reviews

5

Average rating

4.8

All reviews

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