Rating
4.6
feedback
9
chart
#3,174
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
11%
-
Less than a month
44%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
Chaterimo is highly praised for its customizable AI models that enhance customer support and align with brand voice. Users appreciate the fast setup, unlimited messaging, and daily product updates through Shopify API. The 24/7 support provided by the app is also highlighted as a valuable feature. However, some users found the pricing structure confusing, especially regarding API keys for LLMs, and faced challenges with setting up the Gemini API key. Overall, Chaterimo is recommended for store owners looking for control over their chatbot and a responsive AI-powered solution.
Highlights
All reviews
Jan. 30, 2026
I’ve tested a lot of chatbot apps and most of them feel overcomplicated or locked behind limits. Chaterimo keeps things clean and gives you real flexibility with your AI model choice. Setup took a bit of time at first, mainly around API configuration, but once it’s running it performs extremely well. Responses are fast, accurate, and customers are getting help instantly. Definitely one of the best-value chatbot apps I’ve used so far.
Jan. 28, 2026
Solid lightweight chatbot. We use it with the latest GPT model and the answers are scary good. The pricing tiers were a bit unclear when I first installed, took me a while to figure out which plan I actually needed. But compared to Tidio its a no brainer for the price. 10/10 would recommend
Jan. 26, 2026
Honestly idk why anyone is still paying Gorgias prices. They wanted to charge me extra for 'AI automation' that Chaterimo does essentially by default. The app is simple, maybe a bit TOO simple visually, but it works. My customers are getting answers instantly and I'm not waking up to 50 emails.
Jan. 24, 2026
Confusing pricing at first, but worth it Switched from Gorgias mainly to cut costs. Chaterimo is def way cheaper, but I was pretty confused by the pricing structure in the beginning... didn't really get how the model usage billed vs the app subscription. Support helped explain it quickly tho. Now that I get it, I'm saving like $300 a month!
Jan. 20, 2026
Love the app itself, super lightweight and doesnt bloat my theme like Tidio did. I took off one star just cuz setting up the Gemini API key was a total headache. Google makes their cloud console so confusing to navigate. Not Chaterimos fault (their guide was ok) but if ur not tech savvy it takes a minute to figure out where to get the keys. Once its connected tho? It flies. Best AI I’ve used.
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