All reviews

Rating Breakdown

  • 5
    64% (7 ratings)
  • 4
    27% (3 ratings)
  • 3
    9% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (11)
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5 / 5 Share

Feb. 28, 2026

We like that we can choose the newest/best LLM depending on what we’re optimizing for — quality vs cost — without rebuilding our whole setup. We even tested Grok just to compare tone and speed, and switching models was painless. Combined with proactive sales prompts and ticket handoff, it feels like a sales + support hybrid.

Using app

1 minute

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 21, 2026

Way more flexible than other helpdesk bots I tried a couple of other chatbot apps before this and always felt limited by their built-in AI. With Chaterimo, I actually get to connect my own OpenAI API and choose the exact model I want (currently using GPT 5.2), which makes a huge difference in response quality. Setup was pretty straightforward, although I did have to read through the pricing page twice to fully understand how usage is calculated. Once that clicked, everything made sense. Support was responsive and helpful. For the price and flexibility, it’s honestly hard to beat.

Using app

4 minutes

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 30, 2026

I’ve tested a lot of chatbot apps and most of them feel overcomplicated or locked behind limits. Chaterimo keeps things clean and gives you real flexibility with your AI model choice. Setup took a bit of time at first, mainly around API configuration, but once it’s running it performs extremely well. Responses are fast, accurate, and customers are getting help instantly. Definitely one of the best-value chatbot apps I’ve used so far.

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

Solid lightweight chatbot. We use it with the latest GPT model and the answers are scary good. The pricing tiers were a bit unclear when I first installed, took me a while to figure out which plan I actually needed. But compared to Tidio its a no brainer for the price. 10/10 would recommend

Using app

2 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 1, 2025

I love how Chaterimo aligns with my brand voice and meets specific customer needs. The 24/7 support is amazing—it makes my store always available and approachable. Plus, the daily product updates through Shopify API are a lifesaver!

Using app

2 minutes

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 8, 2025

Chaterimo set up quickly with unlimited messaging and customizable AI models that really boost customer support, even though it's pricing can be confusing.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2025

I've been using Chaterimo for a few weeks now, and it's been really helpful for our customer service! The AI-powered chatbot is incredibly intelligent and responsive. The setup process was effortless. Highly Recommended for Store owners!

Using app

7 days

Total reviews

6

Average rating

5.0