HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Rating
4.9
feedback
75
chart
#1,052
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
3%
-
Less than a month
35%
-
Less than a year
49%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its effectiveness in handling customer inquiries, saving time, and improving customer experience. Many users highlighted the app's ability to provide accurate and detailed responses, especially in answering store policy questions and product-related queries. The AI capabilities were commended for being advanced and continuously improving as more information is added to the knowledge base. Users also appreciated the quick setup process, custom training options, and responsive customer support. However, there were a few mentions of token consumption inconsistencies and the need for clearer guidelines on effective question-asking.
Highlights
Review RSS Feed
All reviews
Feb. 11, 2026
We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.
Dec. 3, 2025
Nov. 14, 2025
Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would. Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions. Product search is also ok, but it is not apparent, so few customers use it. Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human. Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.
Nov. 13, 2025
App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!
Oct. 22, 2025
Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time. Looking forward to a great experience ahead using this app for us and our customers!
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