HeiChat: ChatGPT Sales Chatbot
a ChatGPT Sales Bot for Shopify Merchant
Rating
4.9
feedback
80
chart
#1,351
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
1%
-
Less than a month
68%
-
Less than a year
22%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its AI chatbot capabilities, ease of use, customer service, and effectiveness in handling customer inquiries. Users appreciate the multiple AI model options, simple training process, and the ability to customize responses based on their products. The app's ability to reduce the workload on customer support teams and provide accurate answers to common questions is highlighted in many reviews. Additionally, the quick and helpful customer service, seamless setup process, and the app's efficiency in improving customer engagement and sales are mentioned as key strengths.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 13, 2025
Sehr gute App! Leicht einzurichten und leicht zu verstehen. Unsere Kunden nutzen den ChatBot seit Tag 1 und der ChatBot geht gut mit den Anfragen um.
March 27, 2025
Updated Review: I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced. I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience. Big thanks to the team — and especially to Alex for the detailed and attentive support! Former review: Giving one star because it is imposible to locate a way to contact with customer service. You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…
Hi Mr Resin: I am Dave, team leader of HeiChat, you can contact us using our official email and we will sure replies. Our official whatsapp:+12133767565, our email heicarbook@gmail.com. Normally we will reply within 24 hours and I am looking forward to hear from you.
March 12, 2025
For me, the most useful thing is that I don't have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation.
March 8, 2025
Since installing Heichat, my customer service work has changed. I now only spend 5 minutes a day monitoring the chatbot's conversations with customers, and each chat is meticulously tagged, allowing me to focus only on the parts that matter to me. Recently, their AI can also automatically analyze tickets, which is great.
March 7, 2025
This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. Dave are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!
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