HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Rating
4.9
feedback
74
chart
#922
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
3%
-
Less than a month
35%
-
Less than a year
50%
-
More than a year
7%
Reviews Summary
HeiChat is a highly praised Shopify app that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the app's ability to efficiently handle customer inquiries, provide accurate information, and improve customer service. The AI functionality is highlighted as a key feature, with many users mentioning the ease of setup and the quick learning capabilities of the AI. The app's support team is also commended for being responsive and helpful in addressing any issues or customization needs. However, some users have raised concerns about token consumption inconsistencies and the need for clearer guidelines on effective question-asking to optimize the app's efficiency. Overall, HeiChat is recommended for its effectiveness in streamlining customer service workflows and enhancing user experience on Shopify stores.
Highlights
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All reviews
Dec. 3, 2025
Nov. 14, 2025
Have been using this app for almost a month. Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would. Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions. Product search is also ok, but it is not apparent, so few customers use it. Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human. Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.
Nov. 13, 2025
App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!
Oct. 22, 2025
Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live. Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time. Looking forward to a great experience ahead using this app for us and our customers!
Oct. 20, 2025
AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver. Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy. I've already recommended the app to several people, and will continue to do so. A+.
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