ellai review for HeiChat: ChatGPT Sales Chatbot

We've been using HeiChat on our store for a few months now. Before this we tried a couple of other chat apps and ended up turning them off after a while. This one stayed. The main difference is how much it can do. AI answers on the storefront, handoff to a real person, WhatsApp and email follow-ups, product recommendations, the marketing popups — it's all in the same app instead of five separate subscriptions. The settings go pretty deep, so it took us about a day to set everything up the way we wanted, but after that it's been smooth. Nothing really breaks day to day and we don't have to keep checking on it. Support has been good as well. Alex especially — we had a few questions during setup, they got back to us quickly and actually sorted out what we asked about instead of pointing us to a help article. Five stars from us.