HeiChat: ChatGPT Sales Chatbot
Advanced AI, reply to customer inquiries within seconds.
Rating
4.7
feedback
80
chart
#1,822
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
5%
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Less than a day
4%
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Less than a month
35%
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Less than a year
50%
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More than a year
6%
Reviews Summary
HeiChat is a highly praised Shopify app that offers reliable and customizable chatbot services for e-commerce merchants. Users appreciate the app's ability to provide consistent and accurate responses, especially when supported by clear FAQs and policies. The app offers different AI models for customization, making it feel like hiring different employees tailored to the business needs. Users highlight the app's strengths in product discovery, model choice, and customer service support. The team behind HeiChat is commended for being responsive and continuously improving the product. However, some users have raised concerns about token consumption inconsistencies and the need for more guidance on effective usage.
Highlights
Review RSS Feed
All reviews
May 21, 2026
HeiChat is so good. It is cleverer than we expected, since it has AI from many leading APIs. Moreover, its helpdesk is so supportive. We plan to use it more and more in the next phase.
May 3, 2026
This app is far from being a serious solution for e-commerce. * The setup is confusing and wastes a lot of time * The chatbot gives weak and sometimes irrelevant answers * Performance is unstable and unreliable * The overall system feels unfinished and unpolished * It does not deliver real value for sales or customer support Honestly, it feels like a basic prototype rather than a professional tool. Using it in a real store can actually hurt customer experience instead of improving it. There are much better, more stable, and more advanced alternatives available. Not recommended at all.
Thank you for your feedback. We take concerns like this seriously, but we would like to clarify a few important points. Our app is a Shopify Built for Shopify certified app, not a basic prototype or unfinished product. It has been developed through extensive testing, continuous improvement, and feedback from thousands of merchants. We also provide a wide range of advanced features and customization options, including marketing widgets, flexible widget design, multiple AI model choices, and third-party integrations. Many merchants value the flexibility and depth of our platform. Regarding AI response quality, accuracy depends heavily on the business-specific information provided to the system. Since every store is different, we offer merchants the ability to train the AI based on their own products, policies, and workflows. In similar cases, merchants who contacted us for support were able to significantly improve results after proper setup and optimization. At this time, we have not received any support request from your side. If you experienced issues, we would have been happy to help. Merchant success and satisfaction remain our top priorities, and we are always available to assist.
April 21, 2026
HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers. None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction. HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant babysitting. When accuracy matters, this is the tool you need. HeiChat is the only app I’ve found that understands not every business needs the same kind of chat. It gives you different ways to approach it, and real control over how it behaves. It adapts to your business, not the other way around. Product discovery is where it really shines. It’s fast, visual, and feels like part of the shopping experience instead of a separate tool. Model choice is another major advantage. Being able to match the model to your use case makes a huge difference, as other reviewers have noted. The team is highly responsive and actively improving the product in meaningful ways. There’s real depth here. Product discovery, retrieval that actually works, learning over time, clean handoff to a human, strong search, intake, even video. It’s not a collection of features, it’s a cohesive system. Everything feels intentional. It adds real value without getting in the way, and it runs light with no bloat. Best in class.
April 10, 2026
April 7, 2026
Estamos muito felizes com o APP e com o suporte. Recomendamos a todos, com certeza.
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