Qaws Hq review for Chatra — Live Chat & Chatbot

Aug. 12, 2017

Appallingly unprofessional support interaction with a member of Chatra's "Customer Success" team, & subsequently, management. As a paid subscriber (since cancelled), I requested an unbranded chat box. This is offered on similar plans by their competitors (Tidio, Live Chat Inc., etc.) It is standard practice that, following payment for a customer engagement service, the client brand controls the front-facing aesthetics of said service as it pertains to, & interacts with, their website. As an example, Shopify provides an option to remove the "Powered by Shopify" link for paying customers. Below find Chatra's initial response to my request, verbatim: "There's currently no setting for removing the "Get ••• Chatra" branding ... We will (only) remove it if you subscribe for (an additional) 6/12-months." ... &, subsequently, a member of Chatra's management: - - Note On July 28 '17, I signed-up for a free trial, active until August 12. On August 2, I pre-subscribed to a paid plan valid from August 13 - September 12. This issue occured in the interim "free" period. Naturally, I requested a refund as our paid plan had yet to start. - - "As for the refund, unfortunately we won't be able to provide that, we have a no refund policy outlined in our terms of service. Personally I don't think that taking our reputation hostage & asking for a ransom is the good way to conduct business, but I might have misunderstood you."