Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
652
chart
#2,128
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2024
The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.
Oct. 10, 2024
Excellent application that we have been using for several years now. We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time. I recommend the app.
June 18, 2024
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.
Feb. 27, 2024
This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.
Feb. 26, 2024
Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.
Feb. 8, 2024
Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.
July 29, 2023
It has many features help seller to increase the clints and make engagment ,it has free plan to the begginner ,thank you chatra
Feb. 16, 2023
La aplicación es muy buena, ofrece mucha información en directo sobre los usuarios que hay en tu web en ese instante. Además, puedes automatizar respuestas fácilmente. La recomiendo.
Feb. 15, 2023
I really love the interface of this application and very interactive. They always update via email if they have suggestions that can help your online store.
Jan. 26, 2023
Excelente servicio, es muy rapido y eficiente para los negocios en línea, muy bueno si deseas hacer crecer tus ventas.
Nov. 3, 2022
The best free chat for website Work good Fast No bag or error Great joob ---------------------------
Oct. 24, 2022
We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+
Oct. 3, 2022
i love this app. it notifies you when visitors are on your site. for me that builds my confidence !!
Sept. 8, 2022
Facile d'installation et bonne prise en main. De plus l'application possède une version gratuit personnalisable pouvant être upgrade à tout moment !
Using app
14 days
Total reviews
1
Average rating
5.0
July 27, 2022
Nous utilisons CHATRA, et nous sommes content de savoir que le chat a beaucoup évalué, il rends les ventes plus faciles et fluides. Le support est au top , serviable et consciencieux, merci Chatra et bravo!
July 9, 2022
i installed. had problems. contacted company. no reply. bad customer service. so u lost me as customer. i deleted app.
We are sorry to hear that you had problems with our app! According to our records, you contacted us via email and we replied to you with recommendations on how to update the settings to fix the problem. Maybe you missed our email or it got into spam by mistake? Also, please note that you can chat with us on our website chatra.com if you have any questions or difficulties.