Chatra — Live Chat & Chatbot
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we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software we have since taken the app off- though we still have 3 months left on the price paid But the ads are back online ,
Hello! We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols. Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm. However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads. We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.
The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.
Excellent application that we have been using for several years now. We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time. I recommend the app.
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.
Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.
Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.
Great app and great customer service
La aplicación es muy buena, ofrece mucha información en directo sobre los usuarios que hay en tu web en ese instante. Además, puedes automatizar respuestas fácilmente. La recomiendo.
We used other LiveChat apps before and this is the best one we used thus far. It is accessible, easy to use, and many of our team members are on this app assisting our customers. It is one of the best apps on Shopify. Highly, highly recommend! A+
Facile d'installation et bonne prise en main. De plus l'application possède une version gratuit personnalisable pouvant être upgrade à tout moment !
Nous utilisons CHATRA, et nous sommes content de savoir que le chat a beaucoup évalué, il rends les ventes plus faciles et fluides. Le support est au top , serviable et consciencieux, merci Chatra et bravo!
I love this app as it helps my customers feel like they have someone always helping them every step of the way.
I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.
Works well for the shop, has a subtle design, slows down the store speed a bit of course, but marginally. Recommend!
I used this app for online business. It does help a lot on communicate. It is easy to use for information collection, online chat.
This app works for what we need. I would recommend for small business. The free version is good for now but as business grows upgrading is an option.
Easy set up with what we needed to create our own look and feel. This app is user friendly and great to use! It works well on our website. We are very happy! The ChatBot team responds quick to queries. Thank for a wonderful app! Really appreciate it!
I used to give 5 Stars and paid 1 year. But have to change now. My chakra widget stop working this morning. It disappeared in whole store, when I login to the app, always shows no visitor on page but shopify has live visitors. Tried to 1). contact suppoer in Shopify, email, phone call, nothing. 2). see if they have account on Twitter, Negative.3). Re-install the app in Shopify. No change. It used to work fine but once you got the trouble, you lost support like blind
This app really helped our customer service team be much more productive. The customers love the added touchpoint for them and it was easy to install and manage.
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