Chatra — Live Chat & Chatbot

Thank you for sharing your feedback. We’re genuinely sorry to hear that Chatra did not fully meet your expectations. We’ve already discussed this with you directly, and we appreciate the opportunity to clarify it publicly for anyone considering Chatra. Chatra does not generate website traffic on its own, it simply interacts with visitors who are already arriving on your website. Bots, crawlers, and automated traffic reach a site independently of Chatra, just as they would with contact forms, analytics tools, or page views. Chatra includes a simple and fully reversible ban option, which many of our users successfully use to manage unwanted conversations. In addition, we automatically filter out obvious bot activity whenever clear bot signals are detected. However, many modern bots, including AI crawlers and advanced scripts, are specifically designed to closely mimic real human behavior. From a chat widget’s perspective, such traffic is indistinguishable from real visitors. Because of this, aggressively blocking at the chat level would inevitably risk blocking real users as well. For that reason, managing bot traffic is handled at the website or infrastructure level using tools such as firewalls, bot protection, rate limiting, or CDN services (for example, Cloudflare, Akamai, or AWS WAF). This is the standard approach across the industry and applies to all chat solutions, not just Chatra. That said, we truly appreciate you taking the time to share your experience. Your feedback has been shared with our entire team and will be carefully reviewed as we continue to evaluate and improve Chatra in future updates. We wish you all the best moving forward.

Hello! We’re truly sorry to hear about the inconvenience caused by your ads being blocked. We understand how frustrating this must be, and we want to clarify that this situation was unfortunately beyond our control, as it originated with Google’s automated processes. We take user security very seriously: we perform antivirus checks on all uploaded files and maintain strict security protocols. Google’s detection systems flagged a potential malware risk in a file uploaded via our chat widget, resulting in the temporary blocking of the domain we use for file hosting. To address this quickly, we migrated to a new domain and confirmed there was no actual risk to our users. Google unblocked the original domain on October 30, indicating it was likely a false alarm. However, Google Ads support may still be working with outdated information, so some customers may need to contact Google directly for the resolution to reactivate ads. We apologize for the inconvenience this has caused and appreciate your patience as we work to keep our platform safe and secure. Please feel free to reach out if you need any further assistance.

We are sorry to hear that you were experiencing issues with Chatra! We currently do not see any issues in your account. Both the chat widget and the email integration are working, and messages arrive in your Chatra account. When you talked to our support team, you had an issue with the email forwarding. We asked you to share a screenshot of the forwarding settings in your email client, but unfortunately, we never received a reply. We see that emails are now being successfully forwarded to your Chatra account, so most probably you already updated the settings or reconnected your mailbox. If you still have issues with anything else, please let us know.

Sorry to hear that! We did not mean to deceive you, you can always check the detailed information about our plans at chatra.com/plans or if you click on the "See all pricing options" button on our Shopify app page. There, we clearly show that the price is per agent, and it's a common practice for helpdesk tools to charge on a per-agent basis. Also, please note that you don't have to pay for all registered agents in Chatra. For example, if you have 5 agents, but only 2 of them are online at a time, a subscription for 2 agents will be enough. Agents can take turns: when one goes offline, another connects. We've sent you an email with some additional information. We apologize again for the misunderstanding.