Chatra — Live Chat & Chatbot

The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.

I used this app to communicate with customers better. I really like how it does auto-hello messages. It would be nice if it did more features in the free version.

I used to give 5 Stars and paid 1 year. But have to change now. My chakra widget stop working this morning. It disappeared in whole store, when I login to the app, always shows no visitor on page but shopify has live visitors. Tried to 1). contact suppoer in Shopify, email, phone call, nothing. 2). see if they have account on Twitter, Negative.3). Re-install the app in Shopify. No change. It used to work fine but once you got the trouble, you lost support like blind

We are still learning to use ChatBot to retain customers but so far so good. One thing to note, I am not able to initiate the conversation.

I installed this app on our online store FrancineCollections.com. It is a great way to reach out to customers shopping on the site and for customers to quickly and conveniently ask product questions.

This app has a nice and clean design that makes it easy to function and use for any user level. We love how it looks, how easy it was to customise and their support team.

Super fast support from the team and app works really well with invaluable features vs a more typical social media chat integration. We can see what a customers is looking at, their session history and demographics and what they're typing before they submit which is a real time saver, and the ability to edit a response if a customer is offline came in handy. This app's a keeper for us and has been really reliable. Would be 5 star if the app didn't very frequently start new sessions for registered customers coming back to chat so we don't have past chat history and have to keep spending time checking for the name or email provided. We get that folks clear their cache or disable some tracking, but we see this a lot with customers who keep providing their details and haven't removed past data.

Really great tool. UI is a little confusing but much cleaner than other chat options. Excellent customer service.

We have been using this for a few weeks and are very impressed with the features and functionality. Very glad we installed the app. While not perfect, it's pretty close.

Very nice chat app. I like that it makes my customers leave their information for me to follow up with them if they leave, also keeps records of conversations and it keeps Spam Chatters away by having them introduce themeselves. i would like to have an app for my computer but so far I'm Loving. Thanks!

I used this App for two days and I saw timely update once the customer is vising website or any page. But personally I see people do not want to chat online. This is for US customer, it may not be for other countries.

its good just cant see the history from the past week like how many customers each day.

Chatra, it works. We've used quite a few chat programs and this one fits 95% of the use cases for it. Simple to use, triggerable for actions users might do--which is very good and you should use. Team management, etc. We'd like to see a jabber server something that could tie in IM to the mix instead of having to keep a window around all the time, but again, not a deal breaker. Also, bonus, they are continually iterating making it better and we love it when developers continue to.. develop. ;)