Chatra — Live Chat & Chatbot
Chatra is a live chat app that has received mixed reviews from users. Positive aspects highlighted include its ease of use, helpful customer support, and real-time customer communication features. Users appreciate the ability to engage with customers quickly, track their browsing behavior, and receive prompt assistance from the support team. However, negative feedback revolves around issues such as pricing structure, lack of tutorials, and unresponsive customer support. Some users have also experienced technical issues and concerns about the app affecting their online ads. Overall, Chatra seems to offer valuable features for customer interaction but may need improvements in pricing transparency and user experience.
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Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. Deleted the app. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a new one. Just astonishing.
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a new one. Just astonishing.
Thank you for your feedback and we’re very sorry for the frustration this situation caused. We want to clarify that we did not intentionally remove your subscription. This was due to a Shopify outage on June 3, 2026, which disrupted the billing connection for some Shopify-billed accounts. As a result, certain subscriptions were unexpectedly disconnected. Since then, we’ve restored billing for most affected accounts. Where the original subscription couldn’t be fully restored, we offered individual solutions to preserve previous conditions as closely as possible. We also extended such an offer to your account, and it remains available if you decide to return to Chatra. Regarding the delay, your last message came in over the weekend - on June 28, and our team does not work during that time. We replied at the start of the workweek and followed up on June 29 and June 30 via email. Our response is also available in your existing chat with us. We’re truly sorry again for the inconvenience and for how this felt from your side. That’s not the experience we want for our customers. We’d still be happy to resolve this and help you continue using Chatra under the offered conditions. If you’re open to it, please check our latest messages and reply there - we’ll do our best to assist you.
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication. The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
They are so helpful and friendly. Honestly, I was stuck since I am working on so many apps, but they made the process smooth. Would highly recommend.
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