Chatra — Live Chat & Chatbot for Shopify

Chatra — Live Chat & Chatbot

Chatra — Live chat and chatbot for your website

Rating

4.9

feedback

648

Reviews

chart

#12,438

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    19%
  • Less than a year
    44%
  • More than a year
    34%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its functionality, ease of use, and effectiveness in improving customer communication. Many users appreciate the automated responses, timed messages, and live chat features that help enhance customer engagement. The customer service is also highlighted as responsive and helpful, making the overall experience positive for merchants. However, there are a few negative reviews mentioning issues with customer support responsiveness and technical glitches that affected the app's performance. Despite these drawbacks, the majority of reviews recommend the app for its valuable features and user-friendly interface.

Highlights

Positive feedback on functionality, ease of use, and effectiveness in improving customer communication
Praise for automated responses, timed messages, and live chat features
Positive comments on responsive and helpful customer service
Negative feedback on customer support responsiveness and technical glitches
Recommendations for valuable features and user-friendly interface

Rating Breakdown

  • 5
    92% (599 ratings)
  • 4
    5% (32 ratings)
  • 3
    0% (2 ratings)
  • 2
    1% (4 ratings)
  • 1
    2% (11 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 27, 2024

This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.

Store

SUM=R&D

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 26, 2024

Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 8, 2024

Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.

Using app

--

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Great application, Thanks

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 8, 2024

nice

Using app

8 days

Total reviews

1

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more