Chatra — Live Chat & Chatbot
The reviews are overwhelmingly positive about Chatra’s ease of use, quick setup, and value for customer communication. Many merchants say it helps them answer questions faster, capture leads, improve conversions, and make their stores feel more responsive and alive. The live chat, automated greetings, triggers, visitor tracking, and mobile notifications are frequently praised as practical features that help teams support shoppers in real time. Support quality is also a major strength in the positive reviews, with several users specifically mentioning helpful, friendly, and fast responses from staff members like Anna and Julia. The negative reviews focus on reliability, support responsiveness, and pricing changes. Some users report the app suddenly stopped working, widgets disappearing, chats being mostly bots, or support not replying when problems arose. Others are frustrated by billing or subscription issues, including being unenrolled after years of use or feeling the free plan has become too limited. A few reviewers also criticize the product as overpriced for its feature set, mention concerns about malicious software affecting ads, or note that the app can slightly slow store speed. Overall, the app is seen as very effective when it works well, but the negative feedback suggests trust and support consistency are the main risks.
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Great app and responsive customer support Chatra is a useful tool for communicating with website visitors and supporting customer inquiries. I also had a billing issue related to a Shopify outage, and the support team (Anna) took the time to carefully review my case and work toward a fair resolution. They were professional, understanding, and responsive throughout the process. I appreciate their willingness to listen to customer feedback and provide additional assistance. Overall, a positive support experience!
This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the chat app available, we are able to assist customers with their buying decision and in turn, generate more orders.
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. Deleted the app. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a new one. Just astonishing.
Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the past few days to figure it out / reply to our messages. We've been in business for 21 years. And one of the reasons for over 2 decades of success is that we treat our long-standing customers like GOLD. Deleting app and moving on to a fresh start with a new one. Just astonishing.
Thank you for your feedback and we’re very sorry for the frustration this situation caused. We want to clarify that we did not intentionally remove your subscription. This was due to a Shopify outage on June 3, 2026, which disrupted the billing connection for some Shopify-billed accounts. As a result, certain subscriptions were unexpectedly disconnected. Since then, we’ve restored billing for most affected accounts. Where the original subscription couldn’t be fully restored, we offered individual solutions to preserve previous conditions as closely as possible. We also extended such an offer to your account, and it remains available if you decide to return to Chatra. Regarding the delay, your last message came in over the weekend - on June 28, and our team does not work during that time. We replied at the start of the workweek and followed up on June 29 and June 30 via email. Our response is also available in your existing chat with us. We’re truly sorry again for the inconvenience and for how this felt from your side. That’s not the experience we want for our customers. We’d still be happy to resolve this and help you continue using Chatra under the offered conditions. If you’re open to it, please check our latest messages and reply there - we’ll do our best to assist you.
We have been using Chatra on our store for almost 5 years, and it has been a very useful tool for quick customer communication. The live chat is easy to manage and adds real value by helping customers get answers before placing an order. The triggers are useful for engaging visitors at the right moment, and the live view helps us see how customers browse the store, including possible broken URLs or pages that need attention.
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