Chatra — Live Chat & Chatbot
Chatra — Live chat and chatbot for your website
Rating
4.8
feedback
649
chart
#2,621
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
20%
-
Less than a year
44%
-
More than a year
34%
Reviews Summary
The reviews for this Shopify app are mostly positive, with users praising its functionality, ease of use, and customer service. Many users appreciate the automated responses, timed messages, and proactive customer support provided by the app. It is described as effective, efficient, and great for increasing engagement with customers. However, there are a few negative reviews mentioning issues with the app suddenly not working, poor customer support, and spam messages being sent to potential buyers. Overall, the app seems to be well-received for its features and user-friendly interface, with some areas for improvement in terms of customer service and technical issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 18, 2024
Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!
Feb. 27, 2024
This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.
Feb. 26, 2024
Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.
Feb. 8, 2024
Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.
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