Nicora J review for Chatra — Live Chat & Chatbot

Sept. 12, 2017

The product has amazing potential, but the SW is not fully functional and has quite a few glitches that are confusing or upsetting customers. IE - the programmed triggers don't adhere to the master business hour schedule and often times I get chat messages from my other agents. Also, the desktop and mobile do not communicate properly. IE - you have to be logged onto both at a time, which makes a lot of system delays and overkill on having too many agents on one call. Good plans, smart company, but the software is not ready for a large business with a lot of traffic.