Bluscenes 2 review for Chatra — Live Chat & Chatbot

Nov. 21, 2015

Perfect for keeping in contact with customers and tire kickers. I've been using Chatra.io for the last few weeks and it has already had an impact on my customer service and sales. From the well-designed iOS app, to the online interface, and the creative customer-naming system, to avoid treating anonymous customers like numbers, everything has been first class. I used another chat client previously, but did not like having to use my IM client. The dedicated client here helps me filter out business IMs from personal IMs and texts. A few things that might be nice additions would be the ability to always see the current page a customer is on. You can see this sometimes, but not always. Another useful thing would be the ability to push a popover- lightbox style offer based on a particular customer. For example, maybe I see somebody in Libya (this just happened) and send an offer of discounted shipping (the lightbox makes it look more like it "just happened" and less stalkerish than an IM. :)) These are minor quibbles. Chatra.io is an essential tool for using your website to communicate with customers instead of hiding behind it.